Breuninger

I wonder how a shiny new department store can employ such unfriendly, even rude staff. These people do not deliver luxury service, but demonstrate unprofessionalism, zero competence or motivation for problem-solving. The hard product is competitive, but the absence of strong team, that results in outrageously poor customer experience, ruins it all. Munich has much more to offer.

NOT FRIENDLY FOR FOREIGNERS. They seems like not welcome foreigners to shop in their store. I used to trust and like Breuninger as I had wonderful experience before with Click and Collect online. The most recent experience with my purchase in Haus in bag department was extremely disappointed. The old sales man treats customers with foreign face so differently. No greetings no smile( yes he talked to every non foreigner face except me) . I talked in German to him about a bag in sale and he said he completely not understand my German and asked not politely to me to speak in English. I asked if they have another one and he did not even check at all and said NO.(ironicly they have plenty stocks online and also a week later new one in Store for display as well). Then I bought his so called last one. He gave me a dust bag that not even belong to the Brand I bought!! without checking at all. SO DISAPPOINTED EXPERIENCE AND I WILL NOT PURCHASE FROM BREUNINGER AT ALL. The way their customer service treats foreigners are like they did not welcome them at all.

Great department store. Old world customer service. Best to take public transportation to get to this place as parking is quite scarce.

Clothing store done right. Love this place. Excellent collection. A great atmosphere and very talented people. Ask for Fabian for a sizing session.

Tried to purchase clothes at Breuninger Munich, but staff flat-out refused my perfectly valid US photo ID and offered zero alternatives. The indifference and lack of problem-solving were shocking—hardly the premium service you’d expect from a store that prides itself on luxury labels. Left empty-handed and won’t be back. Every brand they represent should reconsider. It felt anti-US.

Luxury Shopping Mall and the small of their toillete is something worst !!! Since they opened this Mall its smells so bad! Be ashamed of it!!! Discusting ! And always so dirrty!!! Its Like public toillete !

Great selection. But more importantly they are always very helpful and friendly.

Is like a non sorted self service shop. Staff is unmotivated, not present and not educated. Shopping there, is like a random search game, where at the end of the search the right size is always missing. In the past, the shop worked well. Since Breuninger took over, it does not work any more. Better hand the shop back to Konen.