Kim F
Google
I was shopping for Christmas presents on the 13th of December around 17:00.
It all started well at the Ralph Lauren department: really friendly service with a welcoming smile from a male staff member. I experienced the same helpful and friendly customer service at the Marco Polo Department; also a male staff member. Then I headed downstairs to look at handbags. When I was ready to pay, I asked a female staff member at the Loewe counter, where the cash registers were. She gave me no eye contact, no smile and coldly pointed me towards the cash registers. She wasn’t busy or stressed since there was no customers looking at the bags and she also had a colleague there with her.
I queued to pay for my purchase at the register in the cosmetics department (around 18:15). The female cashier, gave me no eye contact throughout the whole interaction! From the moment she scanned my purchase to the moment she handed me the bag. I’m not sure she’s made for this profession. Perhaps more suited to a position where she doesn’t have to deal with customers. I was quite surprised that such a store hires such employees with no customer service skills. There were only 2 customers behind me so you can’t even blame it on stress. I get much better customer service from cashiers at Rewe (where the queues are much longer) than I did from those two members of staff on your ground floor.
If I had started my shopping experience on the ground floor, I would definitely never had continued shopping on the upper floors. I did write down the name of the woman at the cosmetics register but will only put her initials here. Breuninger, there’s a lot of room for improvement in terms of customer service for those employees I encountered on the ground floor. Perhaps have a chat with the female staff at the cosmetics cash register - her initials are J. H.
Oberpollinger and Hirmer seem to have better training for their staff…
