Veronique C.
Yelp
Service: 1 star.
Like a lot of the breweries we visited in Cologne this one was very busy, which actually adds to the experience.
After having a few glasses of their delicious Kölsch we decided to come back another day for dinner since their menu looked good and the atmosphere inside is cool.
Unfortunately, when we paid, our waiter insisted that tip was not included. This happened only a couple times during our week in Germany, but it's very annoying since we know the tip is always included (you can leave a few coins if you want or even a small tip if the service is great.) They know that Americans are used to tipping and while traveling I have noticed that some will try to take advantage of unaware tourists. I am French and they don't do it to me since they know we don't tip in France, but my husband is American, so it's interesting (and sadly disappointing) to see how differently we get treated depending which of us talks.
Anyway, we could not even decide about tipping or not since the waiter did not give us a chance, keeping a few extra Euros for himself when giving us our change, with a big smile!
So, Brauerei Päffgen might be a good place for food, and according the reviews it is, but we'll never know, because we certainly did not go back. And forget talking to a manager when the place is so busy and most people barely speak English.
Very frustrating!