Adrian C
Google
Management and staff are mainly helpful and great. The location is spot on, lots of restaurants, bars and bakeries along Hanover Street. As said before, no elevator but staff help with suitcases. The last people who used our room left the safe door closed, management were unable to help. The taps in the bathroom were faulty and dispersed only luke warm water at a very slow rate BUT the big turn-off is the noise. All day and night loud noise from a generator or machine from within the building. It was mentioned to a member of staff who stated many people complained about it but, obviously, management turn a blind eye (or ear) to it. We travelled on a ferry out of Boston, my wife agreed with me that the boat's enginge noise was similar. Such a shame, it really lets the facility down.