Brickell Bay Beach Club & Spa Boutique Hotel

Our room was extremely dated, the curtains were falling off the walls, the air conditioner was extremely loud, the room smelled as well. We then paid extra for a newly renovated room, but it was small, there was no WiFi, there was no fitness center as advertised and the pool area was small with a wooden deck that felt like it was ready to fall apart. Despite several calls to the front desk, WiFi was non existent in the room, so there was no TV service at all. We checked out and found a room elsewhere and hotel management would not refund any of the amount we paid for a 5 night stay. If you value your comfort and convenience more than money, do not stay here , you will be extremely disappointed.

From the moment we stepped off the airplane, we understood why Aruba is called One Happy Island. And at Brickell Bay, it only got better. The front desk staff was so friendly and helpful, they made us feel welcome with their smiles that greeted us every time we passed through the lobby. The pool bartenders were some of the most genuine sweet ladies we've ever met, great service and delicious drinks!! Our room was great, exactly what we wanted to return to for a restful sleep every night. And location!! Wow. We could not have been in a better spot smack in the center of Palm Beach. At Brickell Bay, you are surrounded by shops, restaurants, bars, and across the street from miles of beach and more great options for food & drink. Our first time in Aruba and we could not have been happier with everything. Thank you, Brickell Bay, we will be back!! Billy & Amy

We had a very nice stay in May, staff was wonderful. Very welcoming and helpful. Special Thanks to front desk Vicsaira Tevreden! She is amazing! Every morning coffee in the lobby, water all day long. Very close to the beach, really short walk, prefect location right in the middle of the strip!

Great location, walking distance to all the happening restaurants, bars, and shops in the Palm Beach area. Nice beach area with loungers, shade and palpayas 2 min walk. We stayed in a king room that had been renovated. Could use more hooks in bathroom and main area to hang suits and towels on. Housekeeping came each day while we were out and refreshed everything along with new towels. Our bed was not bad, except the box spring dipped in the middle so you kinda gravitated toward the center of the bed. Nice pool area and good drinks from the bar. The front desk booked us taxis on a few occasions and we booked a tour through them as well. We did get a very good deal, so for that price point we were very pleased. Would stay here again. And definitely will be back to Aruba!

This hotel is a nightmare. From the moment I walked in, I knew I had made a mistake. The customer service was abysmal - rude, unhelpful, and downright unpleasant. It's as if they don't care about their guests at all. And don't even get me started on the supposed "newly renovated" rooms. They were dirty, outdated, and definitely not worth the price. I couldn't believe the positive reviews I had read before booking my stay here. It's clear to me now that they must have been paid for or fake because there is no way anyone could genuinely enjoy their time at this terrible excuse for a hotel. I made a mental note to warn all my friends and family to steer clear of this place at all costs. Trust me, you're better off sleeping in your car than staying at this dump.

This hotel is walking distance to alot of shops and food places. Also less than 5 minutes walk to the beach. Breakfast is included and tasty. Shoutout to Vicky for helping me sort out my tour issues (she's very nice). If you book tours with this hotel, just be weary of issues between the hotel and tour company with confirmation. Staff here is great. Rooms are okay but if you're on vacation to just chill in your hotel or rooms, this isn't the place for you. They offer free shuttle to and from the beach. There's a little section on the beach where you can get beach chairs for free if you stay here. There's free coffee and water until 12.

Nice, clean, we'll located hotel, close to everything! only adults awesome! friendly helpful staff and manager, good price with everything, includes good breakfast @salt n pepper just besides it..😍

Low key hotel, excellent location. Rooms newly renovated. Pool was perfect place for rest and relaxation. Clean, quiet and anything you need they will provide. Ishmi went above and beyond! Thank you sir!!