Vikki W.
Google
Today members of my family met at the Bridgehouse for lunch. A special meal celebrating my late Mother's life. The wait staff ever friendly were great as usual. My eggplant meal arrived was not cooked enough. I could not get my knife through the chewy, rubbery fruit/vegetable. Tasted raw and was inedible. I returned the meal and the staff replaced the meal with a macaroni dish. We each had a drink and dessert. When paying the bill, I saw the obergene dish charged for. I asked an older Samoan woman Ramona to reverse the accidental charge. She refused and was very rude about it. She said 'we have the best chef's and if you don't like eggplant don't order it'. I reminded her I've been a regular customer for 14 years. She said she didn't know me, then proceeded to yell that I returned a lot of dishes, often. I've never, ever returned a dish. She was disgusting, rude, unprofessional and a downright liar.
Bad for business, I'd say. Five of us and a large bill, some good meals and some inedible food, very poorly presented. I'm owed $34.00 BRIDGEHOUSE. $34.00 SAMOAN RAMONA. I'm local and your rudeness and dismissal of me is unacceptable RAMONA.
PS. The food is hit and miss at best. Not recommended