Dani S
Google
Had a disappointing experience at this coffee shop that completely turned me off. I walked in holding my puppy—he was calm, quiet, and tucked in my arms while I was ordering a coffee to go. Nothing disruptive, nothing dramatic. Just a peaceful pup and a quick stop, like I’ve done many times at other nearby cafés, including Happy Goat just a block away.
Out of nowhere, a staff member abruptly told me I had to leave—right as I was about to pay for my order and leave anyway. There was no sign on the door stating that dogs weren’t allowed, and the way it was handled felt cold, unwelcoming, and frankly unnecessary. You don’t treat customers like that—especially when they’re being respectful and about to spend money.
I only stopped here because I was feeling lazy and didn’t want to walk the extra block to Happy Goat—but after this encounter, I was more than happy to make the walk. When I got there, it was packed full of people, vibrant and welcoming, while Bridgehead was practically empty—for obvious reasons.
I understand there are rules, but there’s also a thing called customer service. Next time, just say “please leave your puppy outside” when I walk in—not after I’ve waited, ordered, and am about to pay. I won’t be coming back.