Brightline Aventura Station

I've rode brightline like a good 30 times or so from Orlando to Fort Lauderdale or Miami, my husband and I love it. This is the first time I mess up. I accidentally got on the wrong train since my station had 2 trains arrive at the same time, and I was a bit distracted by something else. I noticed my mistake but the doors closed and it was too late to switch to my correct train. I got on the south bound train that left around 3:20 when I was supposed to get on the northbound train, I was super worried and scared but the 2 gentleman on southbound premium coach 2 were helpful and caring. They offered me water to calm down and some wet towellettes. They shared with me what to do, having them be so caring helped calm my nerves. Not proud to say that I did tear up a little but I am glad I had them. They did communicate with the train and station as for the mixup. I got off at the next station at Aventura and asked for help. Every interaction I had with the team at Brightline Aventura was great, everyone was super nice and helpful. The team that worked between 3:30pm and 5:00pm was espectacular. I did have to wait about an hour and a half for the next train but that is normal and expected. Everyone from the security team, to the guest relations, to the person refilling the premium lounge were great. Super friendly and helpful, and caring. Thank you to the Brightline Aventura Team! And the 2 gentleman southbound coach 2 around 3:20pm (from Fort lauderdale) on Saturday October 18!!

I am writing to express my heartfelt appreciation for one of your outstanding train attendants, Alejandra, who made my recent journey an unforgettable experience. During a Sunday morning stroll with a group of ten friends, we were fortunate to have Alejandra as our attendant. For many of us, it was our first time traveling with your service, and her exceptional knowledge and friendliness truly eased our minds about travel times and what to expect. Her informative nature was incredibly reassuring, especially for those of us who were feeling a bit anxious about the trip. Alejandra's attentiveness to our group did not go unnoticed. She was quick to respond to our questions and never seemed overwhelmed or upset despite the busy atmosphere. It was clear that she genuinely cared about making our experience enjoyable. Personally, I was very impressed by her professionalism and dedication; it transformed my first experience into something truly special. Because of this wonderful experience, I have already booked another trip with my husband, and I am looking forward to it with great excitement! I believe that employees like Alejandra are invaluable assets to your team and greatly enhance the overall customer experience.

I love Brightline and use it often, but I had an issue on my recent trip. I bought a ticket from Miami to Orlando, but due to a change in plans, I ended up boarding at Aventura instead. Unfortunately, my QR code didn’t work at the gate. I think it would be much more convenient if tickets were valid for boarding at any station along the route between the origin and final destination — sometimes plans change unexpectedly. Special thanks to the agent at the station who kindly helped me and reissued my ticket. Excellent customer service like that really makes a difference. I hope Brightline considers adding more flexibility in the future — the service overall is great!

First time riding the Brightline from Aventura to Boca. Very clean, efficient, and excellent customer service/ hospitality. I got a little nervous returning because some of the doors didn't work, and you couldn't get off through those doors. I had to walk from train #8 to #3 to get off. It looked like I was about to get left. When you experience delays like that, please be mindful of giving riders some extra time. Also, always make sure there's no trash on the escalator. An elderly lady slipped at the Aventura station. Thank GOD she was okay.

The train was comfortable and the seats/tables were spacious. The staff was very friendly and helpful. Restrooms were clean and not cramped. Boarding was efficient. Staff at the Aventura and Orlando terminals were very friendly as well. Great first-time experience and can't wait to do it again!

The train attendant in coach was absolutely amazing and very helpful! He is a keeper! Loved pur coach experience so much

Everything about the entire process was amazing. From buying tix online, the app, the Aventura station lobby. The trains were clean and spacious (including the restroom!). The overhead speakers were clear - we were able to understand what was being said without issue. We were extremely impressed with the whole thing start to finish. We traveled from Aventura to Orlando.

I was overall genuinely comfortable. I was on the way home from Aventura. I had ubered there and didn’t want to spend another 30 bucks so i went to my maps (which is automatically set to transit) looked for the nearest best bus route when i saw that Brightline was an option. So the bus would’ve costed me 4.50 for 2 buses and wouldnve took 1hr & 30 plus mins. $30 for a 25 min drive with traffic. And the Brightline costed me $9 and took about 15-20 mins tops. It was the best option and when i got on the train it was the most comfortable of all 3 i got more room than on a bus or uber and i had the option to get food, and charge my phone in about 6 different outlets near my seat. It was a no brainer. 10/10 will definitely recommend. Also i saw dogs on the train and i have a dog. Knowing that dogs are allowed just made it waaaay easier to get to Orlando with the whole family.