alexjL16OV
Google
I went in to view this hotel with the hope of potentially staying with my family over Christmas time. On arrival I was greeted by a receptionist who had a facial expression that suggested she did not want me to approach her. She did not smile and seemed deliberately obstructive, unfriendly and unhelpful. It felt more like I was visiting a doctor’s surgery than a hotel. The blonde girl on reception however appeared polite and friendly, and it seemed as though she wanted to help me, but did not want to go against what her colleague was saying. The reason for my visit was that I was hoping to view a room in person to assess the space and accessibility for my grandparents. I arrived at 2:30pm (before check in at 3pm) and was told by the receptionist, who was adamant, that they didn’t have a single room to show. Whilst at reception however, there was a couple who arrived saying they were supposed to be changing rooms. This was interesting, as surely that would have meant the room they were moving into would have been vacant? Similarly, when I left the hotel there appeared to be another couple who arrived with their luggage to check in. So, surely this room also would have been available to show as well?|I visited the bar area whilst there and observed other staff in there too, none of which appeared particularly happy or friendly either, which again did not sell the hotel to me.|I emailed regarding my queries, still giving the hotel a chance at this point, as I was not helped in person at the time of visiting. I also later followed the reply I received up, by informing them of the unprofessionalism and unfriendliness of the one receptionist, doing so in a polite way, in order to give them a head’s up. I have, however, not received a reply from them since, which is again disappointing, hence why I have decided to write this review.|Ultimately, we have chosen not to stay here over the Christmas period and are taking our business elsewhere, due to the poor customer service received, which is a shame as we had high hopes to stay here initially