Tara
Google
We decided to book this as a last-minute Valentine’s Day activity. The gentleman who helped us book our tickets was extremely helpful, and the experience itself was lovely and calming.
Unfortunately, what somewhat dampened the experience was the service at the bar. There were two members of staff working (a lady with short hair and glasses dressed smartly, and another lady with dark, coloured hair). We were standing at the front of the bar from the very start of the activity, clearly visible in the middle of the bar area. However, we repeatedly felt overlooked. Each time they asked, “Who’s next?”, they avoided eye contact with us and served others instead.
It was only when my husband walked away, visibly frustrated, that I was finally acknowledged. I completely understand that it was busy, I have worked in a bar myself and appreciate how challenging that can be. However, we felt that we were consistently ignored despite being clearly in line and waiting patiently.
I hope this was simply an oversight, but the experience left us feeling uncomfortable and disappointed. I would recommend purchasing drinks before the activity begins to avoid similar issues. It would also be appreciated if bar staff could be more welcoming and attentive to all customers.