Chelsea W.
Yelp
First things first- this place is awesome. Reasonably priced (not H&M reasonable, but think Urban or Free People) unique, and stylish clothing and accessories in an adorable little storefront in Fed Hill. I visited recently after lurking their Instagram forever, and I'm pretty gosh darn happy with my haul. So why not five stars?
My situation might be unique, but I thought it was worth sharing. I visited here on a mission to find something stylish, high quality, and dressy but not too formal to wear to a wedding. I also bought a couple other things including a cut-to-your-length maxi dress which is amazing for a shorter gal like me and if I could wear it all day, every day I would. The dress I bought for the wedding was a really cute dress that wasn't *exactly* my style, but it was totally appropriate.
Fast forward a couple of days and their website launches, and I see an AWESOME dress on their that was not in the store. It was wedding appropriate and way closer to the look I normally go for. I bought it, and their shipping was super fast (serious points for this- I was worried because it was a holiday weekend). I was going to exchange the other dress right away, but waited at my boyfriend's suggestion to make sure the new one fit correctly--plus I live near DC so it's a trek to get up to Baltimore twice in one week. By then, however, I had travel plans to take care of and we were leaving town. I went to exchange it when I got back (I REALLY wanted another maxi dress).
Deeee-nied. First off-- it's totally my fault for not checking the receipt (I was not warned of this policy at checkout, btw) but at the same time most places have a 20-30 day policy. This shop's is 14 days, I came back on day 15 :-(. I tried really hard to be cool about it (part of it was my bad after all) and I figured their return policy was so short because they seem to change their inventory fairly often, but then I noticed the exact same dress I was trying to exchange was still very much for sale in the exact same spot I picked it from. WTH. I felt like an exception could have easily been made, especially since I didn't need the dress anymore because I bought another one from them and not someplace else.
TL;DR: I'm out $70 on something I'm most likely never going to wear. This would definitely deter me from continuing business with any other store, but I will be back to Brightside for sure. I mean, I still need another cut to my length maxi dress in my life.