P7238VIandrewp
Google
SCAMMERS. DISASTER. AVOID AT ALL COSTS. RUN AWAY FROM THIS TRAP. They took ALL of our money from booking.com of 460 euros for 3 nights, 4 days before our check-in date, and denied us to stay at their accommodation on the arrival day after getting details on our passport. The owner promised to REFUND us the FULL amount on the phone that day (via their very dodgy manager who accused us of being rude, who in fact, is racist). In our booking confirmation email, there was NO mention of the age restrictions that they have. They also did NOT ask us beforehand about our ages at all. At the property they decided to deny us to stay, and asked us to leave. Worse so, after going back and forth with booking.com's management multiple times, they decided NOT to refund us the money, and in fact, rejected the refund and took our money from booking.com. We called and emailed them numerous times, but they never answered. PLEASE AVOID BOOKING AT THIS PLACE AS THEY HAVE AN INSANE AGE RESTRICTION WHICH THEY DO NOT SPECIFY BEFOREHAND, AND TAKE THE FULL MONIES BEFORE DENYING YOU TO STAY AT THEIR ACCOMMODATION. I'm sure that many tourists have been turned down like that and scammed like that, but because they are a hostel they get away with everything. UNTIL TODAY, THEY DID NOT REFUND ANY MONEY THAT THEY PROMISED. BIGGGG DISGRACE FOR POSITANO.