Brimell Toyota

We cannot thank Frei enough for always taking such great care of us. As parents, we raised him to be professional, caring, and kind to others, and the reviews from his customers makes us incredibly proud of the person he has become. Aamir and Hari have also helped our entire family and friends, and we are truly grateful. They always treat us like family and make every experience easy and comfortable. No matter the distance or the referrals we send, we know Frei, Aamir, Hari will take great care of everyone. It is absolutely worth the trip to see them at Brimell Toyota. If you're looking for a vehicle, we recommend reaching out to Frei, Aamir and Hari. You'll be in great hands. Love you all, Amelia and Rudy Magpantay

I had an amazing experience working with Alex when I got my Toyota GR86 Yuzu Edition. From start to finish, he was professional, transparent, and genuinely enthusiastic about the car, which made the whole process even more exciting. The Yuzu Edition is a rare spec and not easy to come by, but Alex made everything smooth and stress-free. He kept me updated throughout, answered all my questions patiently, and never made me feel pressured. You can tell he actually cares about his customers and wants them to be happy with their purchase. If you’re looking for someone knowledgeable, responsive, and easy to work with, I highly recommend asking for Alex. Thanks again for helping me secure such a special car!

Brought my Toyota RAV4 for a major modifications and repairs and this location has been the best experience I've ever had since I first started driving! Customer service was amazing and I had a lot of questions but they were patiently and enthusiastically answered and even expanded on how I can take care of my vehicle better. I've been a consistent customer at another location but I decided to recently try Brimell Toyota and I completely been won as an eternal loyal customer. Thank you Rajen for enlightening me through a major process, and even took special care of all my concerns. I felt like I was home. Recommended this place to all my friends and everyone I know. Rajen made me feel like part of the family. All praises.

We had a fantastic experience purchasing our new Toyota Camry. From start to finish, the process was smooth, transparent, and stress-free. Masooma was incredibly knowledgeable, patient, and professional, and she took the time to answer all of our questions without ever making us feel rushed or pressured. She made sure we found exactly what we were looking for and kept us informed at every step. Her communication was excellent, and she truly went above and beyond to make sure we were comfortable and happy with our purchase. If you’re looking for someone who genuinely cares about their customers and provides top-tier service, I highly recommend working with her.

Brimell Toyota is the best Toyota dealership I have ever visited. Right from the first call i got from the brand ambassador Claudette Flowers, I felt something different. Claudette perfectly understood my predicament and gave me the best offer. I visited the dealership and the service I got from Claudette and other staffs was the best. The application process was straight and shift. I met the wonderful Finance manager and he inspired hope in me. Then today Claudette called me that I have been approved and this is the best news I have had in a long while. Let me state that I have been to a couple of Toyota dealerships in the GTA and I was turned down for one reason or the other but Brimell Toyota made it happen for me and now I can't wait to get into the new 2026 Toyota Rav4 XLE AWD which is a perfect car for me and my family. A very BIG thank you to Brimell Toyota and Cludette Flowers and that's why I'm dropping a 5 star performance. I'm super and eternally grateful. I totally recommend 👌 👍

I just bought my new Toyota Corolla Cross LE AWD Premium and I had an excellent experience thanks to Kuya Arjie! Arjie was professional, super helpful, and made the whole process completely stress-free. He was attentive, answered all my questions, and I never felt pressured. The whole transaction, including the paperwork, was quick and easy. If you're heading to the Toyota dealership, definitely ask for Kuya Arjie! Highly recommend his service.

I had my heart set on a Toyota Camry in a specific model and color, and I was lucky to find exactly what I wanted at Brimell Toyota. From beginning to end, Shabbir was professional, helpful, and guided me through the process with ease. He responded to my messages quickly and answered all my questions. Most importantly, he was polite, respectful, and incredibly attentive. Even though Brimell Toyota is a busy dealership, he still gave me his full attention while I was there. I’m very happy with my purchase, and this isn’t our first time buying from Brimell, my mom bought her first car here as well. We’ll definitely be back. Thank you again, Shabbir!

Back in 2021, I got my rav4 prime form brimell and the sales representative, Frei, did an amazing job. He highlighted the pros and cons of the vehicle. Never felt like he was pushing the sale or trying to add unwanted items to the car. So I came back and just picked up a 2026 toyota Bz for my dad. Frei once again with everything going on took his time, gave us an un-rushed test drive. Showed us the new details of the car. Always felt like I was buying a car from my family member. Frei I hope this review finds you and I hope everyone who reads this please consider your next vehicle purchase from a family-oriented, caring team at Brimell Toyota.

Excellent customer service. My concern was resolved in a timely and professional manner. Highly recommend. When they say that they take pride in their work, they really do. Now, honestly, many of bad reviews are very old, and it seems like new management really made the difference nowdays.

Super fraud peoples, they said one thing over the phone once I get there that said different things try to rip me off...

If there was a cero star, I would rate my experience as such!! I went for a recall (fuel pump replacement) Mr Rajendra Dannie (received my car and told me it was going to be done, never mentioned anything about toddler seats..).. when I got the car back They told me they could not replace it, because I had toddler seats.. I was never told to take out the seats!!! Not even when he recieved tge car!! And when I tried to make an appointment and telling him how difficult it was for me to take my car to the dealer ship, Mr. Rajendra Dannie told me to go some where else!!

I am your typical guy when it comes to cars, what I mean by that is that I love cars! There is just something about a machine that burns fuel to run and take you places that make cars so interesting to me. I am of course no mechanic by any means, however, I am no stranger around an engine. I was very pleased by the level of service here, I made an appointment before arriving and they were ready for me when I arrived. They got me a coffee and some water while I waited. There is free WiFi in the waiting area so I got on to do some work. My service attendant was very friendly, knowledgeable, and respectful - which I really like, normally I prefer to be called by my first name only but I felt that being called Mr... in this place was kinda nice. I have been back for service to this place many times even though I did not buy my car at this place they do not hold that against me ;)

I was inquiring about Toyota dealership to bring our RAV4 in for service...I have been asking around and a trusted longtime friend of mine had just gone in to this location for their Toyota... As she is not an avid yelper, I took the liberty of sharing her experience as a heads-up to others looking this location up. The customer service and the sales manager at this location are horrid as she had reported. As they were speaking with the manager he told them he can't do anything and would not hear them out and was boasting about his perfect ratings on Facebook. Frustrated, they rated that location on the Facebook page and wrote about their experience... soon after when my friend went in to pick up her car, the manager would not give them their car unless they removed that rating and review. They will be filing complaints with headoffice along with possibly reporting this to the BBB. I since then have sworn never to go to this location. Please see their Facebook Page reviews for more information. This is just a personal opinion and a heads up for people.

Do not purchase a car from here. I purchased a 2023 rav4 and it stopped in the middle of the highway and would not start. We went to the dealership and they did not take it seriously as a safety issue. We spoke with Ivan Djordjevic, who lost his patience quickly. He condescendingly told us that "you look surprised that the car broke after the first month. It can happen but what do you want from me. It's not a safety concern because you were in traffic". He spoke rudely and mocked us for believing that they would help us rectify the issue. He only referred us to the right department after he saw how visibly upset we were. Brimell Toyota has zero concern for customer safety and goes against Toyota Canada's mission of "helping move you and your loved ones safely". It's purely transactional. We have been a customer here for 25 years. We will never come back here for service or purchasing a vehicle.

Stay away form this place! Had the body shop do some work on our vehicle and it was a disaster. So many trips and apologies and excuses that we have given up and will get another body shop to fix all their mistakes. Even had the management involved and they were useless. Look at the ratings on their Facebook page, over 25% of the respondents gave 1 star, that is pathetic!

This review is specific to the SERVICE Dept at Brimell Toyota My car is in the shop regularly as it is a fleet vehicle and needs to be maintained per the OEM specifications. The service department at this dealer often seems overwhelmed and phone calls are not regularly answered in a timely fashion. Administrative problems seem to exist which slows down the experience. At a recent visit, my car mat was returned to me with heavy grease on the car mats and door kick - very inappropriate

My husband and I spent a week negotiating with Claudette at Brimell Totoya. We had an appointment to finalize the sale of the vehicle, which Claudette asked to reschedule for personal reasons. We did. She then contacted us the morning of the appointment to advise that her associate had sold the vehicle over the weekend. Claudette should have reasonably have known that the sale was going through to another customer, or she should have made it known to the other staff that this vehicle was in the midst of being sold. Claudette also refused to accommodate certain things that didn't make sense to us. We asked for the contract to be sent to us electronically, so we could review it before hand, so to limit our in person interaction given the pandemic. We were told that is not possible. Given the circumstances, it's not an unreasonable ask. This was simply the tip of the iceberg. The manager had called us earlier in the week to apologize for the experience we had had (and this was before they sold the vehicle to another customer! This is unprofessional and unethical. She ought to have advised us of another interested party. We have made efforts to contact the manager (Brandon Lalonde) especially after he told us that he had "lost sleep" over the way we were previously treated, and neither he, nor Jeff Boomer (the General Manager) have contacted us since our appointment was cancelled by Claudette. There were a number of red flags during the negotiation to indicate that the salesperson was either inexperienced or intentionally withholding information from us (battery warranty, CPO, hesitancy to do an oil change even though it specially said in the advertisement that it had been hanged). Given the timing of the sale / cancellation of our appointment at her request, we feel like this is dishonest. When we contacted Claudette to try and understand and what happened, she told us that if we wanted to blame her for personal reasons, that's our choice. To be clear, we have no issue with Claudette cancelling the appointment for whatever reason. We take issue with it being cancelled and then sold, and subsequently being made to feel like we were lacking compassion for not understanding her need to cancel. That is gaslighting. Needless to say, we will never consider doing business here, and we will be cautioning everyone from doing so.

This review is for the Parts Dept. Recently I got into a minor incident which required me to get a new bumper. Unfortunately, there were no aftermarket bumper so my mechanic said the only thing I should do is call Toyota and get the part from them. I called Brimell as it was the closest to my mechanic and I'm sooo happy I did. I dealt with Ted who was honest and very reliable, he followed up with me regularly to insure I was getting the right part, it was going to arrive on time, and that I didn't need anything else. He was always available every time I called with small questions. Great customer service! Thanks Brimell

Unethical practise of Brimell Toyota . Going to buy back the leased Corolla and asked to brought back to get the safety certificate from Brimell's service. Told me 4 failed items and need to fix them for ~$900 -front brake pad, front brake rotor, rear drum, and need battery service on the connector. Brought to my own MTO certified mechanic to check and all items is in good condition. Front brake pads have 50% left and clean. Only the rotor has a bit of rust. Even the battery issue is not listed in MTO safety check requirement. Will never go back to deal with this dealer.

My car had an accident and it was sent to Brimelle Toyata for repair. The mechanics did not do their job of inspecting the vehicle due to which my car was skewing to the right and the brakes were not function properly. They only did cosmetic work. I brought this to my insurance's and Brimelle's auto technician's attention, and then I received the worst customer service. I was appalled by their behaviour and attitude, as I am not the customer but rather a punching bag. The mechanic was rude, unprofessional, and very resentful as I found that problems with my car, and he was too worried about cause internal problem he may face. When I asked them to repair my car to its original condition, they used a lot of car jargons, refused to fix the problem and said they want more money. This truly was the worst experience I ever had. These guys will make you feel small, insignificant, and bully you around (if you have low knowledge about cars) Brimelle Toyota - Practice what you preach about 1. You will be greeted in a prompt, courteous manner 2. Any services or maintenance needs you might have will be addressed immediately 3. The total charges on your invoice will be correct and match estimate given

DO NOT BUY FROM THIS DEALERSHIP I was trying to purchase a used car from this dealership and my experience with the staff was terrible. I'm not sure why the staff apparently treated some of the reviewers on here well but chose not to treat me with professionalism (perhaps they received service credits in exchange for good reviews????) This issues regarding this dealership 1) Product not delivered on time 2) Product was not in the condition as promised 3) Managers who don't know what is going on 4) Managers who don't have the authority to compensate customers for not delivering product on time 5) Team of clowns who lose ownership of plates 7) They will waste your time and hold on to the deposit that should be returned when the customer decides they don't want the product due to the error on the dealership STAY AWAY. FIND ANOTHER TOYOTA DEALERSHIP.

I had a minor bumper car accident, like most people during this icy winter. After the estimate, Brimel Toyota body shop said it would take 3 days. After 3 days, instead of receiving a call, I call them, and it's delayed for another two days. I call in two days, then on the phone, I can pick it up on Saturday. I go in person on Saturday and the car is still not ready. It's been over a week. And my car is still in the shop. Conclusion: nice people, but super slow service. I would not return to this location for future repairs. p.s. there's no option to give zero stars? Cause they are not worth a single star.

This place was used to be good, but now it is getting worse. They seem to care less to their actual work of vehicles. I brought it in for a coolant change but noticed the reservoir was empty late in the evening or their were no new fluids put in at all. I was concerned and I had to go back again before they close, to have it looked at delaying our dinner (kids were hungry). The following week i brought it in for a recall but when i opened the front door of my vehicle to drive off, i noticed the bottom grey seat guard had ripped of its place. My vehicle had to be taken back to the shop to repair the damage and I had to wait again in the waitnig room. The damage should have been noticed as the person was closing the door. It was too obvious, i could not believe it. The staffing and quality control had gone south for this place. My wife told me to go to her mechanic instead next time. I may consider it.

I would not even give a single star to this branch. The dealers lie + lack info.The manager is really rude. He doesn't care about your car choices. He just wants to make $$ and makes you go with a crappy car that you wish you haven't bought. I would not recommend anyone to invest their money here.

This review is also for the service dept. This actually happened in 2007 when my sister did her first seasonal tire change there on her newly purchased corolla. I should mention the other tires swapped did not have the rims on it. I came to her house a month after having the tires were changed and noticed they didn't match. 2 tires were a lower quality brand. I felt so bad that they did this so I called them and they basically said it's been too long and they won't do anything. My other experiences with them have been a lot better and the people seem friendly.

I bought Toyota RAV 4 2016 at Brimell Toyota. After 3 month squeezing sound started when I push the break. I brought my car 3 times to Toyota service and they always promise me to fix it. I lost 3 days at work and I paid money as well. However, next day the sound was the same again. I asked to change my break pads because this noise came from them. They said that they can't change my pads , which cost $300 because my car is on the warranty. Because of non professional workers. I don't suggest people to use service at this dealership. I feel that they waiting until my warrantee will end. Please stay aware.

Bought a used car from Brimell Toyota and my experience from start to finish was a very good one. Excellent personalized, attentive customer service from Mohammad Ahmed, the Product Advisor who sold me the vehicle, as well as everyone else I dealt with (Hari with delivery too). Very happy with the car, the great deal I got, and generally my experience throughout. An honest, professional dealership. Thanks!

I took a 2015 Corolla in for service and I was requested to do a brake flush and a brake service which I did not want to do with them so I took it to my experienced mechanic to find that the rear brake drums are damaged by a hammer to remove them for their service inspection so I bonded it out to the manager who said it's not his mechanics who did this nobody has serviced the vehicle other than brimell Toyota so I told him if it is not his mechanics it must be a manufacturing issue I contacted daughter Canada regarding the problem I am facing and they washed their hands of saying it's a service problem so its between me and the Dealer. I am going to the Ministry of Transport to report Toyota Canada and Brimell Toyota. I am just left gutted. I am going to get the car fixed and sell it and buy a Honda. That's how I feel with the customer service from both Toyota Canada and Brimell Toyota. I do have a Toyota Sienna as well and I was never happy with the service at Toyota so for the past 4 years I have not taken my vehicle over there for service and I will advise anyone who's reading this the same the service department is not run in a proper manner they got inexperience kids working on your vehicles without proper supervision.

Since spring-summer is on it's way, tire changeover isn't really my thing & balancing them. I shop around auto shops to search for best prices, so when I called Brimell Toyota for a quote on Tire Balncing & Changeover. They quoted me $45.95+HST for the whole service over the phone, and so I made an appointment. In the day of the service, as I came in, I was greeted by this guy "Brad" (Service Adviser), did the round check, and told him what need to be done (Tire Balancing & Changeover) and so the guy said "Yeah, just have a seat over the lounge and well get to you once done". So my wife waited and watch this crappy movie. And after a long wait (TWO FREAKING HOURS!!) here comes "Brad", and told us it will just be another 30 min. (BAAAH!!) so we waited..AGAIN!! After that, he comes in and told me the car was ready, and I paid and he gave the keys back and told me where the car was parked...So as I get closer to my car, I did a round inspection just to make sure they did the job properly. Guess what happen??? THEY DIDN'T BALANCE THE WHEELS!!! Damn I was pissed. So try thinking? For 2 hours++, they only swap my all-season tire (on rims) to my winter tire (on rims)! 2 HOURS!! and that job only! I could have change it myself in an hour or less. So anyway, I went back and called this guy "Brad" and told him the wheels wasn't balance. And he's like "????? are you sure?" Well duh, if it was balance, there should be weights on the rims, right? So he went to the mechanic that did the job. And guess what, this stupid guy "Brad" didn't tell the mechanic to balance the tires, but just to swap them. So he came back to me and asked if I could wait or if not then I could go back by night. So I asked him that if ever I'll go back by night, would the car be safe to drive without the wheels balance?...And the stupid dumb guy said "Yeah, its safe!" Hahahahaha...what kind of a Toyota Adviser would tell you that your car is safe to drive when the wheels isn't balance? I laugh my ass off at this guy. And so I waited for another hour just to get my wheels balance. Worst experience at a dealer!! And by the way, they quoted me $45.95+HST by the phone, and at the dealer they charge me $50.00+HST. So better ask first before they do the service just to verify the price.