Bristol Marriott Royal Hotel

A delightful experience in the Marriott Royal Bristol! We booked five nights in a one-bed suite and thoroughly enjoyed our stay. Brilliant location, beautifully appointed rooms and an elegant ground floor to relax in. |Particular highlights for us were the view from our room (amazing to people watch with a cup of coffee in the morning), the elevated 'This Works' toiletries, the provision of fresh water, ice and an in room fridge were also brilliant. |Cocktails were amazing! I really appreciate the non-alcoholic selection, as I'm not really a drinker but my partner really enjoyed his alcohol cocktails. We had an amazing bar man, who's name evades me, but he had blond-ish hair. He mentioned it was his first time working in a hotel specifically and was so friendly, funny and told us loads about the property. |Super special shout out to James on the front desk who was so patient and courteous when we went to check in late at night and had trouble exchanging money to GBP. Furthermore, he was such a big help when my partner and I were trying to navigate the train to Bath. ||I cannot commend your employees enough, every single person we met were so kind and delightfully friendly. Thank you for everything! ||Finally - TOP TIP! Get access to the newly opened Executive Lounge. We dined and relaxed in this space every day of our trip. A great addition to an already fabulous property!

This hotel was perfect; and will be a chain I will now frequently stay at. I booked the Junior suite for my birthday, was met with lovely reception staff. Though there was an issue with my room, I rang reception and we were immediately moved. Both rooms were spotless. The executive lounge was perfect, with the complimentary wine in the night, and followed with a perfect breakfast in the morning. The location is great, and my partner and I had no problem finding the hotel. The hotel itself was gorgeous, the interior was so beautiful and everything looked clean, and the atmosphere made me feel very welcome. Overall, my expectations were exceeded, and I already plan on making this chain my regular.

Good location. Parking is advertised in the car park at £35, but you pay £17 at the reception desk. The car parking spaces are v.tight if you have a larger vehicle. Hotel itself is nice, rooms are what you need. Comfy beds and pillows, white bath linen (no gown which would have been nice), decent toiletries available. Kettle in room and small fridge. We didn’t have any type of view - it was facing another building but we weren’t bothered. Breakfast was good, served in the miller & carter. There’s a gym but Not much else in terms of facilities but you’re on top of the centre and everything is walking distance

Good choice of hotel in Bristol. Located near the regenerated docks area with many bars and restaurants, and within easy walking distance of the Hippodrome theatre. Room was clean and comfortable. The hotel has its own underground car park (£17 per day). The restaurant is a branch of Miller & Carter. Breakfast has good range of continental items and a good hot buffet.

From entering the hotel to checking out, we could not fault the hotel or the staff. We arrived early and were given the option of a ground floor room that was ready, which we took. The room was spacious, clean and had great soundproofing. The bar was always staffed with friendly personnel and we always felt very welcome. Had an excellent meal in Miller & Carter and our waiter was superb. Will be at the top of the list for our next stay in Bristol.

I had a fantastic stay at the Bristol Marriott. The location is excellent, making it easy to explore the city. The staff were exceptionally friendly and welcoming, which really made the experience even better. My room was a great size, spotlessly clean, and very comfortable.||The hotel itself was lovely and well-maintained, with the added convenience of a car park right under the building. Breakfast in the morning was a real highlight — a generous buffet offering both cooked and continental options, with plenty of variety and everything tasting fresh and delicious.||Overall, this was a wonderful hotel experience, and I would happily stay here again.

Upon arrival, finding the entrance to the Car Park wasn’t easy as roadworks made the access difficult & when my partner phoned to check how to access the phone help was useless. Check in was efficient if rather abrupt with a business rather than friendly feel! The room was a good distance from reception, but exceptional in every way!!! The beds were perfection and we both slept incredibly well!! We booked a Taxi - I would suggest they look into who they use as the taxi took us to the wrong location and charged £11.60 for the return journey it was £6.60??? ( same company) Breakfast was interesting!!!! Numerous clients complaining to the rather unfriendly French Restaurant Manager ( I would use a name if they had name badges) She questioned that we had Breakfast paid for and instead of checking with reception ( 20 feet away) she made me do the big hike back to our room for proof of receipt When I pointed out that maybe a simple phone called could have been made to reception, she rolled her eyes at me! Having thought the matter was dealt with, she then asked me to sign an additional document re breakfast ( most unnecessary) Breakfast then became entertaining, watching other customers complain to her!! She is no asset to the hotel Otherwise…. An excellent Hotel, we will come again and hope that the Restaurant Manager has moved on to pastures new.

This charming hotel is well deserving of a 5 star review. This hotel has historic character and is perfectly located to explore the sights of Bristol. Everything is walking distance. We stayed here for our daughter’s graduation. The hotel team were so helpful and our room was ready upon arrival, we were allocated fabulous rooms on the 3rd floor which were spacious, comfortable and spotless. Such a lovely touch - a graduation gift was left in our daughter’s room which was a lovely surprise. We loved the on site parking which is always helpful. We would definitely stay here again given the outstanding service throughout our stay. Thank you to a wonderful team and management who strive for excellence when it comes to taking care of their guests. Our stay was perfect from the minute we arrived to departure.

My stay here was deeply undignified, which I had a chilling premonition of through the greeting I received (or should I say lack thereof) by the young woman on the reception desk. She was eating celery sticks, and staring at something on her screen; hopefully nothing obscene, but who can say with these kinds of people? Anyway, she appeared not to have noticed me so I clacked my heels on the floor, and the reverberating echo which rippled through the foyer startled the lass and she quietly screamed. After she had recovered from her shock, she had become angered, and made little effort to conceal it. I told her that I was here for a hotel room and she said "yes I think I figured that part out thanks" before typing with her keyboard. Eventually she assigned me to a room without saying anything else to me, just handing the key card over without another word. The key card was greasy and almost slid out of my hand. That did mean that it slid into the sensor with ease, however, so this I cannot complain about. That being said, I would have probably preferred to have just stayed in the hallway and tried my luck with the mercy of the other guests. The room was about as sanitary as a swamp on a humid summer day, and I tried to make sure that I did not touch any of the surfaces as they looked diseased. The bed had a disturbing morphology and, upon further inspection, I found it's undulating crevices to be distressed. There was also a dead bee in the sink. I put the bee out of the window to decompose in the natural world, but then I could not close the window no matter how hard I pulled. My room had suddenly become an access-all-hours, free-for-all for the opportunists of society. You won't be surprised to learn that I didn't sleep very much on the lumpen, deformed and gravelly mattress. I decided to purchase the breakfast buffet, and went down to the restaurant area wearing a business woman outfit and heels so no one would question why I was dining alone. I should have turned around and sought alternative victuals after glimpsing the wretched nature of the diners. Their levels of physical fitness and mental acuity were subterranean, which reflected poorly on the breakfast foods. The scrambled eggs were fibrous, and the coffee that I had been so foolish as to sample tasted as if it had been brewed in a nuclear reactor. I knew at this point that I needed to get out of the hotel as soon as possible and never return.

We had a great stay at this hotel. The location is very close to everything you want to see in Bristol. The room was perfect and the service was exceptional from the counter service to the gentleman who was the nights watchman.

Somebody needs to devise a "Provincial Hotel Rating." The Royal is not a gitzy big-city hotel for the young-and-too-busy. But for those sensible enough to prefer hotels with some dignity and class, this is it! I have stayed before, and was as pleased this time as last: good location a few steps from the cathedral and a short walk to the river and all the historic ships, but above all friendly, helpful staff, biggish and clean rooms, quiet. Restaurant staff might be better organized, but I will certainly stay here when next I have a chance to visit this delightful city! One reviewer commented unfavorably about the hotel's layout; it is a bit wonky, but this is part of the hotel's history as it has been added onto over the century-plus of its existence. I think it adds to the interest of visiting an historical hotel!

A great location within the center of Bristol. Very nice interior and rooms and service was friendly. Hotel has its own parking which is the same price as the other car parks close by so recommend using the hotel parking directly and taking the lift up to the hotel. Close to Bristol Cathedral and the harbor including many restaurants and movie theaters close by. If you're gonna visit Bristol this is the place to stay.

Beautiful, old hotel. Lovely. Doormen were polite. Front desk could be somewhat reserved but we're super friendly & helpful when approached. The morning breakfast buffet was superb. Plenty of choices and appreciated the offer of tea or coffee as soon as we sat down. Housecleaning was on point except once when they entered our room although sign was up for privacy. Loved the shortbread cookies they left. Once we got chocolates. Also ate at the bar, ordered a hamburger, was delicious and the bar men were friendly. Once we ordered room service, everything was correct & service was really prompt. Room was clean, smallish but this is Europe. Walls were thin, could hear guy snoring next door. Overall, a fantastic stay in Bristol for two weeks. A really centrally located hotel. Very close to good restaurants, family friendly activities (@bristol, aquarium) and bus lines. The closest train station was a brisk 20 min walk.

The first time I stepped foot inside the Royal Marriott Hotel I made the awfully embarrassing mistake of thinking that I had paid just £30 to stay in these magnificent lodgings. (I was, in fact, booked in at The Marriott Bristol City Centre - two very different establishments). I vowed that I would go back under much better circumstances! And so I was thrilled when for my birthday I was bought one night at the Royal Marriott. Immediately it's easy to notice how much more efficient and friendly the service is. We were booked in quickly, our bags taken by a porter and asked about our stay - three things that were missing from our stay at The City Centre hotel. And this was just in the lobby! Once we got to the room with its softer than soft pillows and hot, steamy (steady on) shower I was in hotel heaven. Even though I didn't pay for the room I have it on good authority that a bargain can be had by scouring the internet and not booking directly (although these offers are few and far between). A standard guest room booking directly from the hotel will cost around £100 - which is arguably worth it.

One of Bristol's best 'chain' hotels, in an enviable position on College Green, next to the Cathedral and City Hall, and perfectly placed for the night life around Bristol Harbour. The building itself is a very impressive piece of Victorian architecture, and is listed at Grade II. Built in 1863-8, by the architect W H Hawtin, it is a confident exercise in Italianate, executed in limestone, with an imposing, symmetrical façade. The interior was heavily refurbished in 1991 and again in 2008, and features some impressive function rooms, including a grand palm court. As you'd expect, rooms (over 200) and service are pretty good, and there are lots of facilities for business travellers, although I can't comment on the restaurant as I've not eaten here apart from breakfast. I recently attended a large conference here, which all went flawlessly (ie no problems with the sound and IT equipment) - a first for me!

This was a nice place. Rooms spacious, clean with a comfortable bed. Hotel staff were accommodating and friendly. The breakfast, which was included, was very nice with a large verity of goodies to choose from! Sometimes the lunch service was a bit slow....

Most of the staff were quite rude except for one lovely women named Kim at reception!!! Centrally located earns this establishment an extra star!!! The worst part for me was when we asked for a taxis to be ordered the rude man at reception suggested we walk to a station to get a taxis, excuse me but that is beyond ridiculous!

All of the things you expect for a marriott. I always stay here because of the consistency and this location was no different. Staff was courteous. The location was great. Close to convenience stores and quick grab meals. The bar at the hotel does great drinks. The layout is a bit funky and makes getting lost easy.

The Bristol Marriot Royal Hotel is one of the best Bristol has to offer. It really is set in such a good location, right next to Bristol Cathedral and College Green, and at the base of Park Street. In fact it is so posh there is even a statue of Queen Victoria as you step out of the grand front doors. If it's luxury you want, it's luxury you will get. It comes at a heafty price of roughly £100 a night (and that's if you are lucky - prices sore at the weekends and special occasions). Rooms are grand as you would expect, but they're not amazing. I would recommend the suites (if you have the money!) as they really are amazing. Expect to be treated like the queen in here with every staff member acting on their very best behaviour. Food is also good here, but I would suggest getting out of the hotel and seeing some sights for lunch and dinner.

You can tell the hotel is a little old, but they have quality service. Their breakfast buffet (which was complimentary) is pretty amazing and I would come here just for that. During check-in, they gave us two free drink vouchers that we could use at the bar near the lobby. Great location-it's near the university of Bristol. I think this place recently went up from Marriott category 5 to category 6. Our room was very spacious, even the bathroom was pretty large! I would definitely stay here again.

Excellent service Great rooms Great value Very helpful everyone Central to everything Parking too Great WiFi

This Hotel is a large and very plush-looking. I have not stayed here but did go to a Christmas Meal with my work at the Marriott. The decorations were nice and the venue looked good. I was disappointed with the food that was served, it was dry and the vegetables were undercooked. I know that when meals are cooked in bulk the quality is never that good but I expected more from the Marriott. The drinks were also really expensive so after the wine that was served with the meal was finished, I couldn't afford to drink any more!

What can I say? Excellent staff, great room (comfortable bed) and late bar. I would definitely recommend this hotel if visiting Bristol as it is well maintained and is close to the nicer parts of Bristol including Clifton (either a 10 minute walk if you're in good shape or just a quick bus ride away if you're not). The staff upon arrival were some of the friendliest in a hotel I've come across.

Hotel itself, front desk, and bellman are very nice. I asked for adjoining room, they tried to accommodate. Unfortunately, nothing was available on the arrival day. Front office agent, he tried at his best. And asked us if we were mind to move the next morning. They were happy to move our stuffs while we were outside. That's super!! Same thing with bellman, he was very helpful. He helped us with all the baggages for 2 rooms at totally different floors. Thump up for these incredible services. Rooms were very clean and huge. Nothing to be complained. However, one last star I think something is needed to be addressed. The restaurant staffs for the breakfast shift were super rush, no greeting, no smile on the faces and super rush. Start from the host, not even say good morning. No smiling, I believed she might need to get train how to be a host, first step in nothing was impressed. We had breakfast not even 30 mins, food still on my plate. She just came and tried to take it! Excuse me?!? Terrible!! Used to see other properties best reviews for over all staffs, but over here guess what not Marriott's brand.

We stayed here in September and as we arrived fairly late in the evening we were upgraded to a suite. The room was lovely although the entry-card to the room didnot work and had to be reset twice. The bathroom was gorgeous and the bed comfortable but it was very noisy, perhaps because it was a Saturday night? as there appeared to be a disco either in the hotel or next door which didnot stop until after midnight. Breakfast was excellent, lovely surroundings, self-service.

I have only been inside to pick up friends staying there, but my impressions are all good. Their room was comfy and of a high standard, though no one had told them that opening the refrigerator incurred a charge even if they didn't use anything from it (the front desk refunded the charge). they also had a key card problem, but this was swiftly resolved. It's a beautiful building in a good central location, next to the Bristol Cathedral and College Green. The shopping areas of Broadmeads, Park Street, Cabot Circus and the waterfront are all close by or a short walk away. My friends raved about the breakfast they had every morning and had nothing but positives regarding the staff and service. I would be happy to recommend this as a hotel option if staying in bristol.

Lovely hotel. The building is very nice, and everything is spacious and well decorated. There is a small gym with swimming pool in the basement which is nice to let off some steam. The food is excellent, drinks are pricey. A good hotel, but overpriced for what it delivers. There are definitely better places to stay for the same or even less money.

Fantastic decor and what a lovely hotel with a good swimming pool and steam room to relax so everything you would be looking for? Well why only the 3 star rating? Well all the stars are for the hotel. The service was very bad, we understood that there was a wedding in the same two nights that we stayed there but it was just so below par, after a comfortable sleep in a excellent bed and lovely room we went out to explore and find somewhere to have coffee and some brunch. This was at 10am that we left our room. We returned at about 3pm so were out for most of the day and our room had still not been serviced. We let the front desk staff know and they did gave us two tickets for drinks in the lounge, again lovely sitting in front of a big marble fireplace with my latte and paper and my wife with her glass of wine and book but after an hour and the room still not done well its now nearly 5pm and no room serviced and its time to get ready for dinner. Cannot review food as we asked about a table and got told one restaurant was being used for the wedding party and the other was closed, again not a big deal, we booked a table at a place recommended by a friend, but on leaving the hotel for dinner and passing by the apparently closed restaurant we found it was actually open. All in all a fantastic and historic looking hotel but dont book when a wedding party is there or you may not be noticed by the staff and not be able to make the most of the stay.

The rooms are very antique style but the service is decent. The serve the traditional English style breakfast and were very kind.

Great old-style grand hotel in a fab location with huge rooms and good service. The free wifi is sporadic at best which is pretty annoying. Based on other reviews, I was really looking forward to breakfast. However, the buffet area was totally inadequate for the number of guests and the servers were in constant motion and still failing to keep items replenished. The short order cook was overwhelmed with orders and the wait was 20-30 mins. The pastries were stale and tasteless and the cooked breakfast unappetising with floppy, wet bacon and pale set scrambled eggs. The bread ran out and didn't get replaced the whole time we were there. The yoghurt granola pots looked nice but the 'fruit' turned out to be sweet syrup like you get on icecream. The coffee was obviously old and had had been cooking to bitterness on a hot plate. This may be a 4* hotel, but a 1* breakfast.

I am very sadden to write such a review. As a lifetime Titanium member with over 1360 nights in the last 5 years at a Marriott, this hotel is by far the worst managed property of all. A disabled family member traveled with me, a staff member refereed to him with very hurtful words, I immediately notified the GM, he refused to take action. On a follow-on stay the poor construction caused thousands of dollars of damage to my personal property, the hotel agreed to pay, sadly it has been over 8 weeks and still no payment. The hotel Finance Manager and GM find new excuses everyday why payment cannot be made. This is not the hotel you should choose. Staff is extremely rude and unhelpful. Many other choices in the area.

We have never stayed at this hotel, but we have enjoyed sitting in one of the large rooms that flank the lobby, to enjoy drinks. The coffee is illy, and is complemented by shortbread biscuits or chic-chip cookies. You can sit by the real fire and relax in a peaceful room that looks out over College Green. It's a nice alternative to a bustling coffee shop and makes you feel quite recharged!

We stayed here little over a month ago. Nice place. On arrival we were very nicely, and swiftly, dealt with. However, the room we were given had a double bed not twin beds as requested. This confusion arose as a result of our booking having been made through an agent (online) rather than directly. Even so - not ideal. That said, it wasn't the end of the world. Breakfasts were out of this world and the waiting and lobby staff were really lovely. All in all, no complaints and a very pleasant stay to report. Worth the 4 stars.

Lovely old building, smack on in the centre of Bristol, next door virtually to the Cathedral (well worth a visit). Spacious, comfortable and opulent public areas and well appointed bedrooms (all what you'd expect in a 4* international hotel). Breakfast is good, with a very good choice of items and eggs prepared by a chef in front of you. I had a meal as part of a function and the food was reasonable, as one would expect in an establishment of this kind, though probably bordering on prosaic. There is a good underground car park too, which is always a bonus in the centre of a busy city. I can't give it 5 star; it's a business hotel, it offers all the 4* services you'd expect, but impersonally, so 4* it is, and 4* it gets. PS) I forgot to say that their public loos are a bit run down. This is especially important if you are attending functions as you are otherwise less likely to use them. A lick of paint and some better housekeeping would definitely be in order, which is a disappointment for a place of this kind.

Pretty grand for a British hotel. Furnished elegantly, more spacious than average, reasonably well located for the main drag. We'd go there again.

Staff is exceptional. Each interaction is positive. Rooms are comfortable although the a tad dated. Car park price is high. But would stay here again. If staying on mezzanine level, Use elevators near rear. Was a tad tricky as I got lost.

Spacious and very comfortable room with 2 big beds - sheer luxury! Breakfast was fantastic, lots of choice. The leisure facilities (pool, jacuzzi, sauna and steam room) were a perfect place to spend some time relaxing after walking round all day. The hotel is in a great location, close to the harbourside and within a few minutes walk of lots of places to eat. Would definitely recommend.

This Marriot Hotel is set just off the main shopping streets in Bristol towncentre. It has it's own private carpark for guests, but it is very central for public transport and most places are reachable just by walking. The Hotel is very castlelike and really beautiful to look at. The interior is very luxurious and the staff are very accomodating and warm. Rooms are fairly large and in many Four poster beds are standard with lovely dark wood furniture to set off the colours of the decor, they all have lovely all white bathrooms with power showers. The restaurant is very large and they do a lovely buffet style breakfast. The Hotel has a large sweeping staircase to the first floor as well as lifts also. The only downfall is this hotel often accomodates stag and hen parties and unfortunately we were on the first floor so you can get some noise when people are going back to there rooms. But apart from that a wonderful Hotel, serving lovely food which makes it a really luxurious weekend away.

Loved our stay! Grand old hotel with charming atmosphere and excellent location within walking distance of major Bristol sights (right beside the Cathedral, good restaurants, shopping, and a few minutes walk from the waterfront). Extremely comfortable beds and pillows (many people at our reunion made the same comment), good size rooms, wonderful breakfast buffet, and competent friendly staff. Free lobby WiFi for all and free in-room WiFi for Marriott Rewards Club Members (get code from front desk.) Huge long bathtub with great water flow from shower. They upgraded us (without additional charge) because we arrived early for our reunion and this room happened to be available. Really nice people at the front desk took the time to find us something so we wouldn't have to wait to move in. Our room had robes, slippers, great smelling shampoo, and even Q-tips in the bathroom. Hotel handled our sit-down reunion dinner well, including having a supervisor watch over the dinner deliveries to each table to make sure that the special orders were correct. Only suggestion for improvement would be to have both of the taps in the bathroom sink empty through a single faucet/tap (so that the hot and cold water can mix) instead of using the old English method of having a separate faucet/tap for each of hot and cold water (contemplating that the user will fill up the sink from both taps and only then wash). I burned myself trying to wash my hands from the hot water tap in the sink. It was great to have lots of flowing hot water in the shower and bath (in those cases, the water combined with the cold water into a single stream). In sum, If you enjoy grand old hotels with great amenities, atmosphere, and service, then you will love this one. If, on the other hand, you are seeking a sleek modern venue with all new carpets and a nightclub feel, this would not be for you.

Very comfortable rooms and a great breakfast buffet. Good facilities too - swimming pool, underground garage, etc. Four stars rather than five, because this hotel suffers from annoying little things (e.g. plenty of bath gel and conditioner but no shampoo in the bedroom) and we heard rather too many people at the reception desk making complaints about niggly things that a hotel of this calibre ought to have RIGHT. This is not helped by the fact that a lot of the staff on the reception desk look as if they are trainees from other Marriott hotels around the world and they deal with the complaints in 'Marriott-speak'. Our booking was a bit complicated and was poorly handled over the telephone by someone whose English was not up to standard. By contrast the local UK staff are very good. Too many things are just not up to standard, and the result is that you feel frustrated. However, this a fantastic location and a wonderful city and we WOULD stay here again.