Britannia Leeds Hotel

Good staff, afternoon tea nice. We used the pool, staff there brilliant nothing too much trouble. If the facilities are not in use due to technical difficulties they email you...but you should check your emails ..if you have booked in just in case ...

A difficult review to write. Firstly this was a park and fly booking for 7 days parking and 1 night stay. The overnight stay was very good with comfortable well appointed rooms and dinner which was very good value. Taxi service to and from the airport was timely and well organised. On return to the car park our car had been hit by another vehicle causing over £400 of damage to the bumper. I reported the incident at reception and the young lady just looked at me with a blank expression. The duty manager to be fair looked at the damage and said she would arrange for someone to phone me. No phone call received. When I phoned up again the person I spoke to implied they couldn't look through cctv footage to help ne as too time consuming but said someone would call back. Again no call back. Eventually when we phoned again the Manager asked us to send photos etc to assist in looking at correct cctv camera. Several days later an email was received saying that the cctv camera couldn't clearly make out where car was parked. What is the point in having the camera.? The car was right in the centre of a well lit section of the car park! At no point did any member of staff say they were sorry about the damage to the car. Hence the review. Finally to the charmless individual who hit my car just remember what goes around comes around.

After reading the previous reviews, I got my back up slightly before arriving but can honestly say, I have had nothing but a brilliant, positive experience throughout my stay. ||I came here for 5 nights on an SIA course and can honestly say, from the front desk to the cleaning lady (who by the way is absolutely brilliant and I hope she truly gets acknowledged for the work she does as she is single handedly everywhere in that hotel and still found time to assist me). The older gentleman on the evenings behind the desk also was brilliant and I can honestly say, I had a brilliant stay. Don’t judge a place from what you read. ||Thank you

The hotel is outdated but can't complain much because the stay was only for one night due to a cancelled flight.||The room though was very warm, and you can't open windows. The breakfast was average - the usual toast maker corner, hot food, cereals, juice, fruits and coffee. Nothing fancy.

Being located just outside of Leeds and easily accessed from the nearby motorway made this a great choice for our stay when heading north to Scotland. Very friendly welcome and easy check in. The room was simple but adequate and my only criticism was that the mattress had passed its sell by date. A bit noisy and uncomfortable being an old spring style construction. The bar is a welcome addition as was the restaurant and bar food. Breakfast was exceptional. Overall a good stay but a new mattress would have resulted in 4 stars easy.

After a smooth check in, I found my room to be very clean and spacious. The staff are very pleasant and helpful. My meals have been very good with plenty variety to choose from.(buffet style). Travelled here on a National Coaches Holiday and I wouldn't hesitate at staying here again.

The food was very poor. The rooms were ok but needed a good clean, especially the bathrooms. One of the toilets wasn't working in a room for one of our group and nothing was done to rectify the problem. That said, the two female members of staff in the restaurant were fantastic. The hotel could be marvellous for those wanting a value for money lodgings if only a little more effort was put in.

Not sure where to start. Back in September 2021 I booked a room for the SlamDunk Festival in June 2022. The room was £45 and having stayed here before I knew the location was close to the venue, albeit the hotel itself was dated & not the best. A few weeks ago they contacted me to say that the room was 'no longer available', despite the fact I booked it 7 months ago. They offered to move me to another hotel 45 minutes away on the other side of Leeds! I asked why the room was no longer available and they told me they were closed that day. I have since discovered that this is NOT the case. I asked someone to come back to me with a better solution. A month has gone by and I've heard nothing. I have since sent an email explaining my concerns and asking for a response, it's been nearly two weeks and I've heard nothing. I've messaged them again and nothing. My booking is a month away and I have no idea whether my booking stands. This trip was primarily for my 7 year old daughter who was looking forward to her first festival experience seeing her favorite band! Not going would have been heartbreaking for her, fortunately I've booked another hotel as a reserve, but at a FAR higher cost.||||I've done some research and what's concerning is the fact that this seems to have happened to a number of people. What's more concerning is that this seems to happen to people every year this festival is on, irrespective of the date. ||It's clear what is happening here. They are telling people who booked early for a cheap price that the room is no longer available so they can resell at a higher price due to supply and demand. It's utterly DISGUSTING! What's worse is the fact that I have raised my concerns direct to Britannia Hotels and no one has bothered to come back to me. ||||With regards to the hotel and service, all I can say is that it's extremely dated and the service is poor (It took nearly an hour to check in last time I stayed here). I knew full well this was the case when I booked it but for the price it was worth it as it's close to the venue and easy to get to from the motorway. ||||Something needs to be done but I suspect I won't hear from anyone from Britannia Hotels between now and June. I will be pursuing a complaint and I will be speaking with Citezens Advice because the behavior of the people running this hotel is nothing short of appalling.