David S.
Yelp
Anyone else remember Plant Warehouse? It was this dinky place in Pacific Heights with overpriced waxy green things. Literally no reason to buy them except to "support local" - not when the plant station over at Home Depot or what have you had the exact same thing. Oh yes, however, there was one other reason: the free wine, cheese, and chocolate platter. The smart owners of Plant Warehouse knew their selection was only okay, so they plied money from customers by first getting them sauced. I always left with some little potted thing, if for no other reason to thank them for the afternoon buzz.
I can hear you asking now: what in the heck does this have to do with Britex? Let me give it to you plain, Britex: your fabrics are astoundingly overpriced AND your service sucks. Today I came in for O rings, which I use often in harness making. The women downstairs with the fabrics were polite enough but didn't offer to help even though no one else was browsing.
Upstairs I find my O rings and go to grab them in a box, the lady nearby barks: "I'll take it out... [me not hearing her] I'LL TAKE IT OUT." I guess theft in SF has gotten so bad that criminals are hitting up the fabric stores for purse and belt attachments. Jesus H., lady. I'm not going to wander off with your O rings. I asked if she had a size bigger and she said, "What you see is what we got, maybe try the hardware store?"
It all just rubbed me the wrong way. At $3.50 per piece, I only bought two on a credit card. The woman downstairs of course was like, "You don't have cash??"
Listen Britex, we really shouldn't be having this disagreement for $7. I counted four people working that day, and you're definitely not moving enough product to pay one of them minimum wage. The % the credit card company should not be your chief concern, and alienating me over it will surely send me back to the other stores next time.
I'm giving four stars here because many fabrics Britex carries are really unique and lovely, and this store is a legacy in San Francisco fashion and interior decorating. I don't want it to go away. But at the price you charge, Britex, you should be giving me massages, Waldorf salads, and doing my taxes for a $295 yard of sequin (no really, I actually saw this). Concierge service, you know? Make it fancy.