British Airways Concorde Room

Super disappointing, cannot recommend. For how much it cost, this was a far inferior experience vs virgin, Emirates and most 1st airline lounges due to the service provided from the dinning staff. The amenities, bar, front service desk was fantastic as you would expect from a first class lounge. Cabana/hotel room was great, terrace had a good view. However, the customer service from dinning experience was like eating at a 1 star third world country spot. -First we were outside in the terrace and being completely ignored by staff there -Assuming they were busy, we moved to the fine dinning room where there were around 6 waiting staff. An Indian gentleman named Richard was our server made us feel very unwelcomed. For example, we ordered a 2014 Bordeaux, he comes over and fills my glass up to the top like we were drinking cool aid and rushes away. Beef came out well done and we had to explain to him what medium rare is. The asian lady with glasses who dropped off the food basically threw the plates at us and also brought us wrong dishes then tried to take it away. I went to the bathroom to wash my hands and they cleared our whole table, lol. The only saving grace was there was a older white British lady who was a sweetheart and actually smiled and asked us how we were doing. Overall though, we felt unwanted and look forward to another opportunity to rectify this unfortunate experience as surely its not what BA aspire to

What an amazing way to start the first class experience! Exceeded expectations completely. The food was delicious, my glass was never empty - the service was exemplary, just like on the flight. Very hushed surroundings, definitely felt like formal Michelin dining and could not hear the buzz of the terminal when in the booth whatsoever.

Very nice place, British decor, various seating options. Food is good, but not extraordinary. Service is very friendly, could be a bit more proactive though. Shower facilities are lousy! I still enjoyed my stay and the afternoon tea is amazing!

This famed airport lounge did not disappoint on two visits. The service was first rate and the people were ever so kind to us. If you can splurge on a first class airfare it’s a must-do at Heathrow. We will always cherish this visits and hope we will get to do this again.

Fantastic first class lounge, with surprisingly good food, afternoon tea, and top notch champagne. The service was impeccable and the fact that the lounge is not so big gives a more relaxing experience. I’ve stayed there for about 4 hours and did see the time pass.

We had the pleasure of patronising the Concorde Room at Heathrow, an oasis of calm, classic comfort crafted for first-class passengers with first-class finesse. The personalised pampering from the staff is a boon especially for long haul passengers like us. Our flight schedule allows us to enjoy the delectable dining delights of dinner and breakfast - seafood dishes like the Prawn & Samphire Salad, Chalk Stream Trout and the Salmon Salad were particularly inviting. We agree that the Concorde Room is more than a lounge; it’s impeccable indulgence in every sense - A true haven for those who savour the art of air travel. Enjoy!

This is my 6th visit to the Concord lounge at Heathrow Terminal 5. It never disappoints. It is large and beautifully decorated with a variety of places to sit and / or dine. The food is tasty and beautifully presented and there is a wide choice of drinks and cocktails all complimentary of course! There is an inside terrace to sit where you can watch the aeroplanes or there is more cozy seats inside the lounge with fireplaces and nice coffee tables. Highly recommended.

Another trip ,another airline lounge. I have been here more timed than I can remember, but this is my first review. I can say service here is awesome. There are varieties of drinks and food selection that are awesome. If you ever experienced American First Class dining, you get the same dining experience and more. I landed during lunch time therefore a burger sounded great. It was my first burger here, and it was great. The fries are delicious. The fried in Europe are the best. I do not know what they do differently in Europe, but the fries are great. Back to the burger. I ordered the burger with some veggies and bacon. Veggies were fresh, and tomato had a nice flavor. Burger was just the right size and juicy. Had a good flavor. To go along with the burger a nice red Bordeaux. The Concord Room has a good selection of wine. It was a nice red that compliments the burger. Yes, if you get a chance to enjoy the hospitality of this lounge, go. Order a burger. You won't be disappointed. I have ordered many other dishes and no bad meal. Just do it if you get a chance.