christianhJ6856ZU
Google
I had my first bad experience ever at the Brix hostel. Everything was going well. Two of the guys working at reception were helpful and I am very thankful to them for their assistance and they did a good job. But on Friday, June 6, there was a girl who did her job by the book and that was ok too. She did assist me, however, I didn't like her attitude towards me. It was like she was trying to be clever with me and ironic, which I could not appreciate.||||Later that day, I went back down once more with with my clothes for the laundry. I called her out for her earlier attitude. I had my attitude too like returning the favor. Maybe I was too harsh and I shouldn't have been like that, but I never yelled at her, I never insulted her and let alone touched her.||||Next day, on Saturday, June 7, I couldn't enter the hostel with my key card. Once inside, a guy with long curly hair asked me about what had happened yesterday. He never identified himself, he never said whether he was the manager of Brix hostel or not. ||||I told him what had happened. He said I should've reported that to the manager, however, I did not know who the manager was (I still do not know now). I had no time to do that anyway because the girl's attitude was not that bad as for me to do that.||||Calling her out directly was for me a faster option. The guy with long curly hair then proceeded to tell me that he wanted me out of the hostel right away and he didn't want to hear more from me. He also said that, 'two girls had told him that they saw me jerking off in the room', which I thought it was quite surprising and a big of a coincidence they would come up with something like this just a day after the incident with the reception girl took place. ||||I had never had any issues at any hostel or hotel I've stayed. I've never been thrown out of any accomodation, nor I've been accused of jerking off or things like that. He told me to, 'f*ck off', several times and got close to me like trying to provoke me so that I would react and so he could perhaps have a real reason to call the police or something like that.||||I proceeded to go to the room I was staying at, so I could pack my things. They kicked me out like a dog. Desperately pushing me to leave while I was already packing. I was supposed to stay until Sunday, June 8, so they put me in a very difficult situation. All hostels were full. I was very lucky to find a place to spend the night. ||||They refused to give me a refund, despite the fact their reasons to expell me were unjustified. They kicked me out like I had done something real bad, when I hadn't. I sent them an email on Monday, June 9, asking again for a refund, but they replied that when people are expelled from the hostel, there is no refund. ||||They also wrote they had added my name and contact information to the shared industry data base of "problem guests", so that other hostels and hotels will not accept me as a guest, which I find totally unfair and a threat to my reputation as I have not done anything bad to them or caused any harm to Brix hostel in order to deserve that. ||||Again, I have never had any bad experience at any hostel or hotel in my life, and that can be verified. Regarding the girl at reception, again, I did not insult her nor touched her either. Maybe I shouldn't have said what I said, but what I said does not justify my expulsion at all, let alone adding my name and contact information to the shared industry data base of "problem guests" so that other hotels and hostels will not accept me as a guest. ||||If what they say holds true and their bad unjustified actions become a real threat to me when traveling and trying to find accomodation, this could become a case for legal complaint.