chloetH6220IT
Google
If you’re looking for a ‘luxury’ establishment as the Broadford hotel believes they are, then don’t bother booking. This place is a mediocre, over priced two star at a push. With tired and scuffed paintwork and carpets that have seen better days. Rude staff that couldn’t be less interested if they tried and a grotty pub right below bedrooms playing loud music. ||||The staff, when they can be located, oscillate somewhere between uninterested and actively unhelpful. Upon arrival, I was assigned a room directly above a bar that played loud music into the night. A small detail, one might think is worth mentioning either at booking or at check in but apparently transparency didn’t make the amenities list. The experience was less ‘luxury retreat’ and more ‘caravan site with ambition.’||||When I attempted to raise the issue in person, the reception desk was left entirely unattended. ||I emailed a complaint and, after several rounds of polite back-and-forth, was informed it had been forwarded to head office in early October. As of today, I am still waiting. If this place truly were the five stars it claims to be, I imagine I would have received a response by now. ||||In summary: save your money, your sleep, and your sanity, and book somewhere that knows the difference between luxury and loud.