Arnab Chatterjee
Google
I had one of the worst experiences last night at Broadway. We initially ordered one bottled beer, one draught beer (1 litre), masala peanuts, and chicken kebab. Later, we ordered one more bottled beer. However, when the bill arrived, it included an extra bottled beer that we never ordered.
I raised a concern with the staff, and a new employee—who was extremely rude and unprofessional—insisted that we had consumed three bottled beers and simply didn’t remember because we were drunk. When I asked to speak with the manager, he claimed that he was the manager. Shockingly, they had even placed an empty beer bottle under our table to support their false claim.
I requested to check the CCTV footage, but they conveniently said it wasn’t working. I later spoke to the owner, who apologized for his staff’s behavior but still insisted on charging us for the extra beer.
It’s not about the Rs. 500—I wouldn’t mind donating that amount for a good cause—but being wrongly charged and spoken to so rudely was unacceptable. This behavior was not what I expected from Broadway. I won’t be recommending this place—not because of the food, but because of the poor attitude and questionable practices of the new staff.
