Amaranthia G.
Yelp
RECEIVED OLD FOOD (OVER 2 YEARS OLD)
On January 12th I ordered some organ meats and 2 packs of pigs feet from Brookford Farm to make a traditional cultural meal for a family member's birthday. Their birthday is on January 21st. I decided to defrost the pigs feet in the fridge two days before their birthday, but I noticed as it defrosted more that the date on both packages says packed on 2018. The date was hard to read when it was frozen. I was irked by this because the food is way too old and probably low quality due to age. On top of this, 2 packs of pigs feet costs $6, and can be a little more or less than $6 due to weight. I was charged $15, more than double the price, for old food.
I contacted the sales email on the 20th and asked for a replacement, but if no replacement is found then a refund is fine. I was told that a replacement will be searched. I dont hear back for five days, so I email again and ask for an update. I'm told that they'll be back on the 27th to find a replacement. I still dont hear anything back on the 29th, so I emailed and asked for a refund. Im told the refund will be processed. Now its February 5th ( a week later), I contact the farm again to ask for an update. Im told the refund should come in today. Now the book keeper contacts me and says it was put as a credit on my account, which I never asked for, and a refund will take 7-10 days. So basically I've had to wait 2 weeks for a refund, then received a credit I never asked for that I dont want to spend because I received old food for my family member's b-day, and now have to wait another 7-10 days for a refund. I said I am very frustrated by the credit and having to wait a total of 3 weeks foe this refund. Finally Im told I'll get a check in the mail.
I'm super frustrated by this whole thing, and upset that old food was sold in the first place. I wasnt going to wrote this review if the replacement or refund was issued quickly, but it took so long. Old food shouldnt have been in the freezer in the first place. I wanted to support local farm delivery due to being homebound because of the pandemic. They're the only farm delivery service near me that sells organ meats. For now i'll be getting deliveries from Seven Sons Farm in Indiana for their organs meats from now on.