Vik M.
Yelp
UPDATE: I totally disagree with the owner's assertion that I agreed to give her a 4-star or 5-star review after our conversation. She's correct in that I shared my concerns with her over the phone. When she asked me to change the review, I told her that I needed to get off the phone (I was in the middle of picking up my son from camp). I stand by this review 100%. "Meh. I've experienced better" sums up our experience perfectly.
I have to say that my wife were disappointed with the summer camp at Brooklyn Robot Foundry (we signed our son up for two weeks at the end of August, and our son didn't mind skipping 2 days). I would say that the value for price proposition here is subpar.
On the positive side, the kids do make some interesting, off-the-wall robots -- my sense is that this venue might be better for a shorter-term experience like a birthday party or after-school program, as opposed to a longer-term experience like a full-day summer camp. The hands-on camp counselors (the ones who actually interact with the kids) seemed nice.
As far as the negatives go, I think there are several:
1. I don't think the facilities are anything special -- the Brooklyn location is in a cramped, non-descript space right in the midst of the hustle and bustle of 3rd Avenue in Gowanus.
2. After his first day, our son came home saying that the camp was boring, and he didn't want to go back. His happiest day at camp was the last one (we pulled him out of camp a day early and he was beside himself with joy). This was disappointing to us, particularly because our little guy loves building things and learning.
3. I found the primary point person (her name is Hope) at the Brooklyn location to have an obnoxious and condescending tone, and her demeanor reminded me of someone you might encounter at the DMV or another government bureaucracy. She seemed to regale in saying no and exercising her "authority" over a lowly parent like myself. One day at drop-off, she flat out refused to help put sunscreen on my son prior to the afternoon outing, because she was expressly not allowed to. When I inquired as to why Brooklyn Robot Foundry didn't have a parental authorization form (like every other summer camp our son has ever attended), she gleefully repeated that she wasn't allowed to. On another occasion, when I was debating picking up my son early from camp, she refused to give me a straight answer as to what time the afternoon robot building exercise would conclude. We went back and forth several times while she profusely avoided giving me a straight answer. Seriously?
4. My biggest issue with Brooklyn Robot Foundry was that it was unusually difficult to get in touch with them when the need arose. At the end of the day, they are a kid's enrichment place, not a high security clearance government lab. When my son complained about feeling sick on his second day of camp, the camp failed to call any of the primary contact phone numbers provided to them, choosing instead to call my wife at work. And, lastly and most concerningly, when I called to check up on him, I couldn't get through to anyone because they don't answer the phone. I first called the direct number, which went into voice mail. I then called the answering service, waited on hold for 5-10 minutes, and was ultimately told to call back if I didn't get a response in 15 minutes. And the answering service person's oh so caring response to me when I told her I was unhappy with the process was, "Sir, I've done everything I'm supposed to do." Alrighty then. So glad that you're so focused on yourself. How about focusing on the well being of my son?
I'm glad other parents have had a better experience here, but, unfortunately, we didn't see the same level of care and attention during our time at this establishment. We won't be back. If you're a parent looking for a summer program for your child, I'd suggest checking out "Construction Kids". My son liked that program much more than the Brooklyn Robot Foundry.