John A.
Yelp
This was once a go-to place for Thai food. But since covid, the owners seem to have given up. But I am getting ahead of myself.
I had been meaning to visit Brown Sugar for many weeks and finally got the opportunity ... I was in the area, and thought I would pick up some carry-out for dinner. It was 1:35 on a Tuesday afternoon. Their website says they are open from 11:30 AM to 9:30 PM. The sign in their window also says open Tuesdays 11:30 AM to 9:30 PM. However, I found the door locked, and the lights turned off ... clearly not open.
When I got home, I wrote an email to them. I was hoping for an explanation, if not an apology, but I got no reply at all after writing twice. So not only have they lost my respect and my business, but they have earned this negative review.
So here we are ... and, as it turns out, the food reviews have gotten increasingly bad over the past few years. I guess in a way, I'm lucky they were closed, since I didn't waste any money on bad food. Still, the posted hours should be accurate and, if a company doesn't care enough to monitor and reply to emails, then they shouldn't put a "contact us" link on their website ... really two very basic concepts.
I expect this place and their other location in Lakewood (with similarly poor reviews) will be closed by the end of 2025. Based on recent reviews and my own experience, it's obvious the owners have given up and no longer care. Thankfully, there are several other excellent Thai place nearby (I recommended Raan Thai in Fairview Park, but that's another review ).