Brown Thomas

I went to buy some Christmas presents today Sunday December 21st. I knew it would be crazy busy but Brown Thomas always has such quality products I felt it would be worth braving the crowds. I found some lovely gifts in the Kitchenware section, queued for approximately 15 minutes to pay and when I got to the top of the queue the sales assistant told me it was click and collect only, there was about 4-5 people behind me and she asked if any of them were click and collect, nobody was, they were all queuing to pay. I explained we had all been waiting there for 10-15minutes and she said there was nothing she could do. I asked to speak to a manager and the sales assistant said there wasn’t any. It’s hard to believe the Sunday before Christmas that there was no manager on the floor. I left but was really frustrated so went back and asked the other sales assistant to speak to a manager and he went to find one but after waiting another 10minutes I just gave up and didn’t bother buying anything . I love Brown Thomas Cork. I grew up shopping here with my parents and have continued to shop here for the past 30years. I believe it’s a hallmark of Cork city so always try to support the business. However given so many great other options, including online, it’s hard to justify supporting Brown Thomas when they clearly don’t respect customers time and treat them with disdain when they raise concerns. I didn’t want to argue with a sales assistant at Christmas. I felt awful. They have a hard job and I’m sure she was doing her best but where was the manager, why was there not a system in place for raising complaints and why was click and collect only not clearly sign posted? It was written on the wall perpendicular to the service point but not facing the queue or visible from the main kitchenware area. I hope Brown Thomas Cork will endeavour to do better for its customers. I actually bought the exact same products on Amazon when I got home, cheaper and will be delivered by Tuesday. However, I would have preferred to support local.

Popped in to the store earlier today trying to get a headstart on christmas presents. The lady at the Clarins stall was so warm and welcoming. She knew immediately what i was looking for and showed me some great offers. A very pleasant shopping trip!

Today I visited Brown Thomas and would like to share my experience. Unfortunately, at some makeup counters such as NARS, Charlotte Tilbury, MAC, and Chanel, I felt ignored by the staff. I was genuinely there with the intention to purchase, but I felt overlooked, possibly because I wasn’t dressed in a way that reflected a certain image or spending money. This was disappointing, as I truly needed assistance and did not receive it. On the other hand, I would like to highlight the excellent service I received at the Lancôme counter, especially from Andrea, who was extremely attentive and helpful. That is the kind of experience customers hope for. I hope the store can review the approach taken at some counters so that all customers are treated with the same respect and attention, regardless of appearance.

My daughter and I went in for a bag hunt and I got one, although I wish they had it in black at the time but then I’m happy with the colour I bought also the displayed one was the last one and I asked if the price could be reduced considering it’s a displayed item but the lady said they couldn’t do that, all in all I’m happy with my purchase

Workers here were fantastic. We worked with Lorraine in the handbags department and Eleanor in men's clothing. Both were unbelievably helpful for both my wife and I. Eleanor even gave us a great restaurant recommendation for dinner after shopping (Goldie). A truly exceptional experience all around.

Every visit I’ve made to BT in the past year I’ve been treated so rudely by the staff. I understand I’m student age so I’d be easier to overlook but the staff ignore me, assist other customers before me and with more care and don’t even acknowledge or look at me while processing my purchases.

I usually dont leave comments on stores or stuff but i went to rituals to forget a bad day, and i have to thank eliza, she understood the assignment and lifted my day, what a lovely lady, so caring and fun. Thanks again love, and congrats on the wedding !!

Very poor customer service from a woman at click and collect recently. One star service. I’ve given the extra star as the online orders are usually good. I’ll be avoiding the store as much as possible and will only order online first if I can’t find what I need elsewhere! Do better.

I wandered in here when it started raining and stumbled upon the Le Labo fragrance counter. Having been haunted by Instagram ads, I decided to try it out and fell in love. I ended up getting a discovery kit and the lovely salesperson printed out a custom label for me and threw in some tiny sample vials. It made me a fan for life and the little custom label indicating where I bought it is the only reason I remembered where I bought it. They were near closing and I wasn't rushed out, 5 stars for customer service.

Very expensive and I do feel uncomfortable shopping in here. I feel like I'm being judged by the staff every time I shop in here. They do have a variety of clothes and things on offer, but I won't be rushing back anytime soon

Staff is not knowledgable on policies and regulations, thus making it a horrible transaction experience from the consumer end. A true luxurious shopping experience should include the ultimate convenience for a shopper. Brown Thomas in Cork is not that whatsoever.

Once the preserve of only those who were loaded, now everyone's in Brown Thomas - or BTs if you're in the know. Great designer clothes and fragrances at great designer prices. Worth seeing to see just how far the Celtic Tiger can extend its shopping claws. The all-in-black clad shop assistants clearly think they're more than shop assistants.

At full price, what Brown Thomas has to offer is seriously overpriced. The annual sale during summer months can yield good deals, however, if you look carefully. Recommended.

Great brands. Expensive prices. Nice atmosphere. Staff on the make up counters are mostly more worried about powdering their noses than helping you. The menswear staff is sometimes non existent. The best staff still have to be the Ladieswear staff. The Cafe/ restaurant is amazing. Delicious food. A bit pricey but worst it.

Nicest department store in Merchant's Quay. I was looking for an Irish gift and found a wonderful Foxwoods throw made of 100% merino wool and made at the Foxwood Woolen Mills in Ireland. The store is more modern and nicer than other in the area, and the service was great.

Can recommend the service provided by Casey flooring department as second to none .In life you get what you pay for and having worked for some less professional companys in cork Caseys certainly deliver on that promise