D L.
Yelp
FOREMOST, I would like to thank ASHLEY NELSON who without her beyond EXCELLENT service, patience, time, clarifications and generosity of spirit, Fairmont Orchid and Brown's Beach House would not have garnered our business, bar none!!! Ashley provided EXEMPLARY assistance + five star service curating every detail of this incredibly meaningful private birthday celebration!!! She worked extensively to ensure gluten, dairy, soy free allergies were impeccably accommodated and responded with grace to numerous questions. Ashley has all the markings of a leadership role + truly spearheaded this experience beyond all the additional staff, far surpassing her superiors with her diplomacy and candor!!! She left no stone untouched, start to finish and didn't miss a beat. This is extremely rare as we bypassed several resorts as they did not match Ashley's high standard of execution.
Upon arrival, we were wonderfully greeted by the hostess station at Brown's with an exquisite flower crown from Ashley's recommendation of Ainahua Florals and walked to the Pointe site where the beautiful dinner with custom rose petals sprinkle by Ainahua Florals was set up. The ambience was absolutely stunning. Our server Bruce was exemplary. He attended to us throughout the five hour dinner and respectfully gave us space to enjoy our celebration without interruption in the interest of enjoying the peace and relaxation of the incredible ambience. The menu Ashley assisted us in curating began with absolutely delicious Kekela Farms Salads. Next the Seared Jumbo Scallops were very tasty as well as the truffle fries. The Grilled Kiawe Kona Lobster was definitely good but in all honesty the chef should visit the Canoe House as their similar Lobster offering is cooked much more tenderly, succulently and is a bit more plentiful. Brown's lobster was enjoyable, albeit it could have been more tender and plentiful. The Housemade Pappardelle Pasta Putanessca a custom dish was enjoyable and a very large portion. The gluten free bread was astonishingly delicious and the ube rolls fair. The
Hawaiian "Snickers Bar" was definitely tastey, however, extremely rich and quite heavy. The custom gluten dairy free chocolate avocado mousse with mango curated by the pastry chef, Daniel was quite delicious. His willingness to accommodate a lower sugar offering was so appreciated.
The celebration was truly wonderful beyond words, first, the spectacular ambience, second, the kindness and care, the meal, truly enjoyable. It was every bit worth the location costs and meal/beverage minimums. Brown's Beach House truly collaborated to create the most meaningful birthday celebration. I would be remiss if I didn't highlight once again ASHLEY NELSON without whom this experience wouldn't have been possible. Special thank you to Bruce, our dedicated, kind server for the evening. The only constructive feedback would be to the food and beverage director and head chef who initiated the zoom call to finalize the details following Ashley's superior service. Due to the chef's very contententious tone and subpar disposition , which came across as him being quite put out relative to ingredients inquiries to ensure the menu met our numerous allergies and was tasteful for us, we almost discontinued the reservation. Perhaps, he should not participate on professional zoom calls if he isn't able to provide the standard of care of the Fairmont brand. We understand he indicated he is extremely well versed, his demeanor unfortunately was not. We appreciated the director's attempt to smooth the quite shocking, unexpected hiccup, however, we both felt the director and chef's demeanor could benefit from the authenticity, genuine, sincerity and high standard exhibited by Ashley Nelson. Adding this feedback as its extremely important to individuals with allergies to not feel like a bother given the need to completely vet ingredients. The intention isn't to be difficult but safeguard the experience as it can be dangerous. Hope this will be noted to ensure potential guests are treated respectfully via zoom menu curation calls.
A tremendous THANK YOU to the entire Fairmont Orchid and Brown's Beach House team, Ashley Nelson, Bruce and the chefs that created this memorable, meaningful celebration. We definitely recommend this private VIP experience!! Mahalo Nui!!