Brown's Chicken

I had place an order of boneless wings for an event around 3pm for it to be ready at 9:30pm. They were so kind to accomodate the time. Pretty much had the food ready as I got there. Ali, who attended me, was so kind and provided wonderful service and everyone at the event finished everything and thought it was delicious! I do want to point out that I have been going to Wing Snob for some bonesles wings and I gotta say that the batter at this Brown's Chicken was lighter and didn't make me feel so bloated. Will definitely be coming back. Thank you!

Ali consistently delivers top-quality food and exceptional service. Every dish is flavorful, fresh, and prepared with real care. You can tell Ali takes pride in both the ingredients and the presentation — everything tastes amazing. What truly sets this place apart is the service. Ali is warm, attentive, and makes every guest feel welcomed. Whether it’s recommending the perfect dish or making sure everything is just right, Ali goes above and beyond to create a great dining experience. If you’re looking for delicious food, a clean and comfortable atmosphere, and service that genuinely stands out, Ali is the person you want taking care of you. Highly recommended — I’ll be coming back often!

Shabby chic and a little chilly in the restaurant!! BUT SOME OF THE FRESHEST CRISPIEST (and cheapest) chicken in fast food. The lady in there was so sweet and our food was like made to order. Very fresh crispy fries & the best corn fritters I've ever seen at any browns location. The chicken alone was definitely worth my hour drive for this nostalgic joint.

The food was excellent—some of the best fried chicken in the area, perfectly cooked and full of flavor. Ali was incredibly welcoming and made us feel comfortable even though we arrived close to closing time. The hospitality really stood out, and we truly appreciated the experience. Thanks Ali!

I don't usually leave reviews, but this was the worst experience I have ever had at a restaurant. The place was ice cold like the employee that worked there. Not to friendly. After getting our meals, we took them home only to discover the chicken was not cooked all the way though. I threw everything away into the garbage. What kind of business does this? I hope they raze this place. I will be talking to the village of Hoffman Estates to see if I can get an inspector out there to shut this place down. This is ridiculous.

Rizvi the store manager is terrible and should not be allowed to talk to customers. I had a perfectly valid gift certificate with your address on it and he just told me to go to another location. The food was made and ready for pickup but he would rather throw it away and argue with a customer than honor the the payed for gift cert. Never tried this place and never will due to this managers horrible service.

Great place to eat! The food is delicious and fresh, and the customer service is outstanding. The staff is friendly, attentive, and makes you feel welcome from the moment you arrive. Definitely one of the best dining experiences around. Highly recommended!

Great service and good food. The only halal fried chicken in the area that I'm aware of so that's great. Update: Under new management service was good initially but has since gone down to 0. You will regret ordering because they keep messing up orders consistently

You could tell the chicken was cooked with old oil. Additionally, the restaurant didn't appear clean. Also I ordered ahead of time but waited a long time when I arrived.

This restaurant is very good in fried chicken, wings and much more . I have been there many times . Friendly people and great customer service. Always they serve hot and fresh . I highly recommend to go for the popular fried chicken , salads , wings and mash potatoes and gravy I love that . Customer satisfaction is there most no 1 priority. Ambiance is also neat and clean .

Nothing like walking in to a restaurant and the guy behind the counter won't get off his phone. They have a coupon on their website I want to use, so I show him a screenshot but he says to either print it out or order from the site. But the button that says to claim the special on their site just goes back to the image of the coupon. I tell the guy this and he says he doesn't know how the site works. He reiterates I can print it out, and I just wave my hands around because this fried chicken place doesn't have a printer in it. Also note this whole time I have to keep getting his attention because he keeps going back to his phone call. Oh, then he has the nerve to say he can offer me the deal on the coupon but at 4 dollars higher. That's just rubbing salt in the wound, and I was out of there. How has this place been here for decades? It certainly doesn't deserve the real estate.

What the heck is this place. I have been going to Browns my whole life. I walked in, and they had music ariabic music blasting so loud we couldn't even hear the worker. Plus, she was behind glass. Other customers came in and couldn't hear either. We only got the mushrooms and fritters, which tasted like funnel cakes. I was so disappointed in the vibe here and will have to look for another location. So disappointed.

When you come inside it's not the most pleasant indoor seating arrangement however the food makes up for it. This is one of the only restaurants that serves fried chicken liver and gizzards and that's why we love coming here. The guy that works here (I think he is the owner) is so friendly. It's also a great place to order out from when it's Thanksgiving because they have individual turkey bowls that are delicious as well.

This place is horrible! It's always dirty. They are not friendly and I find them very rude. I don't know why whoever owns this franchise allow these people to continue running Brown's into the ground. We used to love Brown's but I wouldn't eat here if it was free! I would give negative stars if I could.

I wish I could comment on the food. Haven't been to a browns chicken in an about 20 yrs since most have been closed. They open at 11am However they were not open In fact there wasn't even a single worker there at 11:10 The neighboring business worker said they always come late What a joke Learn how to run a business

0 Stars. Absolutely horrible. Buffalo Wings are a mouth full of oil and cheap horrible sauce. Tenders are bland a white just horrible. Mac N Cheese is macaroni and a melted block of velveeta. One person is working the whole restaurant. On of the booth in unusable because of the way it is placed and they are playing YouTube transformers videos. Don't come unless you want to try the worst restaurant in the area.

This place does not deserve stars first of all. There's no one ever here eating. It's dirty inside and the tables are dirty. I placed an order for a 10pc legs and thighs and the lady was like so you want to wait I was like yes and she asked me again are you sure you want to wait and I was like yes I'm going to dine in. No lie it took them 45 minutes to make and then some of the chicken was still raw. I was polite and walked to the register and showed her and she told me it was cooked and they couldn't cook it no more because I had touched it. I got up left the chicken on the register counter and walked out. I had already paid for it and I wasn't going to let my family or myself eat raw chicken. Horrible experience and never coming back. This place needs to get shut down. Nothing good about it

If I could give this restaurant a negative review I would. Literally the worst restaurant. When we arrived nobody was at the restaurant. Waited over 45 minutes to get our food. They were to busy preparing their grub hub orders. When we finally received our food everything was cold. The chicken looked undercooked, and the fries were still cold. Not the mention the restaurant was freezing cold. It was just overall disgusting from the food to the dirty dining area. They also made sure to tell us to give them a good review on yelp. But hey at least they threw in some free burnt bread sticks.

6/2022 3* Filthy and gross. Tables were all a mess. Men's washroom is closed and looks like it may be another year or two till they get to it. Tables were just full of food scraps. No place to sit and wait while waiting for your food. Unfortunately, it looked like there was one lady running the register and the kitchen. So that may be it. On the positive side! The chicken is some of the best I have ever had from any Browns. Golden, crispy, and delicious! And they serve Pepsi!!!

the food was terrible. it took forever to arrive. DONT COME HERE! NOT RECOMMENDED! Go to Dave's hot chicken. #1. the service is slow. so conjustered and confined small space. led lights on the window have the same flashing boring pattern. worst place in existence. so cold and no heater. I would give this 0 stars if I could. terrible quality food. bathroom lights are broken. water is freezing. dirty stains in the restaraunt.

food was ok, service was trash. It was dead and I waited 30 min for 3 stupid tenders. the people working here seem in a really bad mood and so rude. never coming back thanks

See photos. Worst food ever. Took one bite of the parm sandwich and spit it right back out. Disgusting. Returned it all.

We ordered on Door dash. Chicken straps were terrible. I wish I could post a photo. Breading literally falling off the chicken. Almost as if it was uncooked. This 1 location has ensured that we will never eat at any Browns ever again. I don't know how this place cam be in business

It's super hot inside, and the tables didn't look very clean. But the woman was very nice and got my order ready quickly. The food was tasty, and I'll probably be back again for carryout.

I don't crave fried chicken fast food often, but when I do, I go to town on Brown's. Ohh the memories. Out of nowhere (I kid you not) I had the biggest hankering for Browns chicken and shrooms. Sadly, not many are around these days. Being in the area I spotted a Browns tucked away in a small outdoor strip mall. Seemed like an odd spot for Brown's, but I needed to satisfy my craving and my tummy was growling. Signage for this location has Hahal everywhere. Walking in, interior looked kinda grungy and half the size of the stand up stores. Privately owned with a menu that boasted all that Brown's offers..Chicken, pasta, sandwiches and more. I ordered my usual - chicken breast sandwich plain with cheese, comes with a side and biscuit. Of course I got the shrooms (for old times sake). THE best fried shrooms around. Golden flour coated and crispy. Always hit the spot and after a decade of eating these bad boys, the recipe has remained the same. Still awesome. I was in fried shroom heaven. Order took a good 15-20 min. and we decided to eat in. Everything was served hot and fresh. My chicken sammy was just as good as I remembered. Perfect crust, thick juicy breast. Gooey melted cheese. There's nothing greasy about this chicken. So so good. He devoured his wings, I didn't even know Brown's served wings until this visit. Biscuit was buttery tender and I inhaled it. I must admit I haven't had a more tender biscuit in the longest time. No complaints on the food. but...I wouldn't go out of my way to visit this location again because it could've been tidier and is in need of serious TLC. Also noticed their "special combo deals" are on the pricier side than other locations. Not a great value. 4 stars for properly satisfying my craving exactly as I remembered. YUM.

Dundee store sux. won't take coupon for 1 dollar off but has video gaming . Food dry sorry never coming back.

$10 for 10 pieces. I ordered 20 pieces and paid $33?!?!? Im no mathematician or anything but this doesn't make sense. Then you added tax to that making it $43. Oh, and you forgot my cole slaw. WON'T BE BACK

Chicken was overcooked and smelled weird. Place needs at the very least a cleaning crew, if not a full on Ramsay renovation. I don't think the owner's primary concern is selling chicken, there's another business attached. The movie "The Dirt" should have been about this place instead of about Motley Crue. Dirty, Dirty, Dirty! Weird musty/flowery smell attempting to mask, unsuccessfully, the smell of old grease. Not a pair of gloves in sight, but that's the least of their worries. Health Dept. Where You At?

The Hoffman estate location is horrible. If you like Brown's Chicken drive a few miles to Elk Grove location. If I could give them zero stars I would. Stay clear

Guy working was really nice but it is a dirty cluttered place. Needs complete rehab and it could be good experience. Dirty environment in a good establishment just doesn't sit well.

So first off, the sign is broken so there is no way of knowing its a browns chicken. Second, the staff ,which i assume is family owned does NOT wear masks or gloves. Third, for some reason they allowed children in the KITCHEN! Me and my wife watched as the kids touched absolutely everything from the dirty dishes in the sink to the paper trays they put YOUR food into. It was disgusting and extremely unsafe! I can't believe they haven't been shut down. I can understand having kids in the building if they needed a babysitter or something, but they were literally running around the kitchen playing with the deep fryer and such. I was honestly in shock! I have never really left a review on yelp before but they can't be serious with this level of negligence! PLEASE SOMEONE tell me who to contact about this.

Sooo disappointed. This place is dirty and doesn't even look like Browns Chicken from 2 yrs ago. The people who run this place keep it dirty. 50% of what we bought was thrown away. DRY FOOD is what they served us and when we try to eat the food it had a dry rubbery texture. DONT WASTE your MONEY. I love and support my ethnic brothers and sisters but they must have changed the recipe. Because this was terrible.

Terrible food and service. We order chicken and sides and asked for baked beans. They gave green beans and refused to exchange out. We had not left the store. Upon getting home we ate the food. Most of it went in the trash. The chicken is over-salted to the point we had to drink 3 glasses of water eating 2 pieces.

I live out of town and crave the Brown's homemade buffalo sauce. I come here every time I am back in the Chicago area. The tenders are always great and they always hook me up with extra buffalo sauce (not the packets)! A true family owned gem! Thank you Brown's for continuing to be the best chicken in Hoffman Estates!!

This place is Zabiha Halal, overall this is place is a little dirty, and the service is slow, but the food is good

*Sigh* It appears that my quest for decent fried chicken that I do not have to drive into the city for will continue unabated, as this place was barely passable. Good fried chicken is not quantum physics folks. Let's break it down shall we? And I will add my thoughts on how Brown's Chicken stacks up in turn. 1) Chicken needs to be decent quality- Highly doubtful in this instance, or it would of been far more succulent and meaty. 2) Use of good flour mixed with appropriate seasoning to emphasize taste: It was good and crunchy, but it was devoid of much flavor. They do have hot sauce available, but if you have to douse your chicken with hot sauce then there is obviously a problem. 3) Make sure chicken fry oil is changed out regularly so it does not give the chicken that "burnt" taste (ideally pan fried): No dice from Brown's chicken on this one either. 4) Chicken is not over-battered: Nothing sucks more than biting into a piece of chicken that seems huge, but the reality is it just has a layer of crust 2 inches thick. This is one area Brown's did decent on, but one out of 4 is not going to cut it. This place is simply not legit by any true chicken lovers standards. The biscuits were not very tasty either. Kind of doughy with a hint of flour. Their fried okra (a personal fav of mine that I was actually excited to see on the menu) was greasy similarly lifeless. The lone highlight side dish was the mac and cheese, which was really tasty, but this was hardly enough to elevate this place's overall rating. Looks like I am going to have to make a pilgrimage to the ghetto sooner rather than later if there is ever going to be a decent 2 piece and a biscuit in my future.

Chicken was good and fresh albeit lacking in any spices. Plain batter. The mac and cheese waa rigatoni dipped in nacho cheese sauce. Mashed potatoes were good 4 piece with 2 small sides .. 1 soda.... $14.25. Can't say its best bang for your buck but if you like fresh chicken this is the place.

We went there after not being there for a while. I really wanted their mushrooms. We ordered our food and it said to go outside and wait. we walked around the strip mall and our food still wasn't ready. She finally started to prepare our food. As I waited, I noticed how filthy this place was. We got our food. When we got home, we found our fritters missing. The gravy was full of huge lumps and the potatoes were stiff. The mushrooms and biscuits were good. They did give us french fries which we didn't order. I don't know how they got the Board of Health certificates that were on the wall! Maybe from 2005 or something!

The chicken tender were amazing! The food was prepared and a reasonable time and it was a nice mini family outing for us. I will recommend this business!

This place is disgusting and dirty. I don't know how they are still in business. Thier kitchen you can see from outside how dirty it is and looks unsanitary. I would never go there . You might as well go to mama Maria in Schaumburg if your in mood for fast food . It's small but quality service and place is clean. Food also is very good quality. This place I would never go there ever again.

Brown's was once the premier fried chicken chain and even this one was really good; we've lived in Schaumburg since 1985 and loved the chicken here up until about 7 or 8 years ago. Tonight we thought we would give it another chance. We ordered a 4 piece dinner online for pickup at 7:40 PM. When I arrived there was one woman minding the store and no one else in sight; no one cooking. She grabbed the chicken from the back that looked like it had been sitting under a warming' light, put the 2 sides and the one biscuit (there were supposed to be 2) in the bag. The chicken was dry.cold, and rubbery, the mashed potatoes & gravy were cold and lumpy, the biscuit was stale. At least the Cole slaw was still as good as it always was. I don't know when they stop cooking it fresh in the store but their hours show open until 10 PM and a 7:30 pickup should still have freshly cooked meals available. Also, the interior has not been updated or freshened in at least the last 15 years. Maybe we will try again in another 10 years if they survive that long.

Nasty don't order Mac and cheese seems like they used nacho cheese . I paid $64 for 20 piece and 4 large sides for garbage I had to throw the 2 Mac and cheese . The gizzards were all rubbery and not edible I'm so mad

I ordered 2 turkey bowls, 1/2 lb. jumbo shrimp with cocktail sauce and corn on the cob. I was given a cup of marinara sauce, no cocktail sauce. No corn on the cob. Over cooked jumbo shrimp, they were dark brown and very crisp. The advertisement for the turkey bowl showed thick sliced turkey. The turkey was cut into cubes. After I paid for the order and was waiting for the food I was told they didn't have any stuffing. He said they would give me extra mashed potatoes. I went to use the bathroom while waiting for the food and I couldn't even guess when it was cleaned last. The women's washroom was disgusting. I won't be going back.

If you're a Muslim living at the Hoffman Estates, IL area; then this is an excellent place to get 100% Zabiha Halal certified Fried Chicken. The prices for some orders while a bit much, are always fresh and crispy which is worth it. They also have great limited special options so it's worth it to check out my favorite which is a $10 Ten Piece Fried Chicken (All Dark). As for the atmosphere, it's welcoming and smells like Fried Chicken Heaven. The people working over there are friendly, and make sure their restaurant is clean and nice to look at, while delivering great customer service (be it phone or online).

I ordered 1 pound of chicken liver but I think I only got a half pound and it did not taste good at all. What a waste of $9.80. I bought 1 pound of fresh chicken liver for $1.50 and fried it up myself a few days later because I had to have some good stuff after the nasty stuff from this place.

Chicken was chewy and tasted like they need to change the oil they use. The sides were okay. However the biscuits were a saving grace.

Ummmm the inside is horrendous but the biscuit was a saving grace, everything else, coleslaw and chicken was horrible. I also got really sick after. Its a no for me dawg.

Absolutely awful this location forces you to buy a side to a get a staple deal found at other locations, the 10 for 10. Once we got the food the supposedly large side of mashed potatoes were half full and the chicken was stale and refried. We contacted management to let them know and the response we got was essentially a shrug. Stay away from this location at all costs

Before heading to the restaurant, I looked up this location and was ecstatic they were open until 10pm. Call them to confirm what time they closed and they said the kitchen closes at 8:45pm. Headed to the restaurant and walked in around 8:30pm and the lady at the register was on the phone. No greeting, just continued on the phone which appeared to be a personal call. I looked at the menu board trying to figure out what to order for a good 5-6 mins. Finally decided to order and placed an order for an 8 piece meal. The lady then said they only have 6 pieces left. When asked if they can fry up just 8 more pieces, she refused. Mind you, this is all before 8:45pm. Long story short. This location needs to correct their closing time online and advise the customer RIGHT AWAY that they only have whatever is left instead of watching the customer contemplate on what to order for a good 5-6mins only to tell them that got nothing left and can't help you.

The employees here need to work on their customer service. Every time i come here, i get treated with some attitude almost like they don't want to be there but they are forced. food is okay overall but just the attitude kills this place. would like better customer service next time.

Brown's Chicken is under new management. It is Zabiha/Halal. Since I was a kid, I've always loved their fried mushrooms but lately it has been greasy and unappetizing. Well, we went this Monday and all I can say is that they're BACK!!! The fried chicken was really good. I anxiously anticipated their fried mushrooms and they were simply delicious. It was like a blast from the past. We also ordered meatball sandwich from the menu. It was really good. The owner is nice and friendly. Only gripe is I wish they were faster but was worth the wait.

So you can get chicken biscuits and fries Plus you can send money to Mexico or to India get money orders get calling cards and everything else but you can't get gizzards because they're out. Second time I've gone in there and their out. I guess they're just making so much money that they can afford to lose people because they never have anything. But thank God you can send your money to Mexico or India

Very bad customer service, it takes forever to serve the food. Unhygienic place and very dirty, very rude people working here.

The worst chicken ever please dont go . The chicken tasted like it had been cooked in 2 month oil that was used for other things. It was pretty gross especially when you took a bite out of the chicken the oils spilled

Pretty juicy gizzards and livers. Chicken could be a little more crisp and skin more flavorful, but passable overall. Compared to Popeye's, a bit more expensive.

I Love the Hoffman Estates location. They do a GREAT job. Mushrooms are Awesome!!

Awesome, food and customer service. I drive 45 minutes just to get chicken. The food is always fresh and yummy.