Brown's | Avenue Hotel

I arrived late and left for the airport next morning so could not comment on the hotel location. But it is a great small hotel. The room was stunning and the reception staff excellent. I headed to the restaurant with a degree of hesitation. I assumed that because the hotel was small it would be a small restaurant. But I stepped into a bustling lively restaurant where I had a great burger and local wines. Really nice meal. I have been to Lisbon a few times and this is the best value for money I have dxperienced. I will be back!

We spend 3 nights in the Master-suite, and it was absolutely amazing. The room is spacious, lovely and comfortable furniture.|We would love to come back!|On the downside, you have to pay extra for e.g. omelets, egg Benedict at breakfast. The breakfast and the coffee is really good, lots of fresh fruit and good croissants.|If you are allergic to perfume, this is not the hotel for you. There is a lovely scent everywhere in the hotel.|The staff is very helpful - the hotel is really worth a try!

I really want to recommend this hotel because it’s truly amazing! The rooms are clean, well-maintained, and everything is just perfect. The reception staff are incredibly polite and helpful — honestly, everyone working at the front desk is just fantastic 👌 They even surprised me with a birthday greeting, which was such a lovely and thoughtful gesture 🎉 The location of the hotel is great — it’s peaceful, yet very easy to reach by taxi. Overall, I had such a positive experience here and would definitely recommend this hotel to anyone visiting! 🌟

THE GOOD:|1. The hotel is super swanky and cute with incredible decorations and appliances (Smeg fridge, Smeg coffee pot, and Marshall radios/speakers in the rooms).|2. Very centrally located. A short walk to all the high end shops (a bit touristy, but still very nice)|3. The ladies that took care of housekeeping were always very friendly and nice to us||THE BAD:|1. My husband and I stayed 4 nights for his birthday, and from the moment we checked in, the front desk staff was either dismissive or INCREDIBLY rude to us the entire time we were there. |2. They never greeted us once when we’d enter or leave the hotel. I’d wait, and if I saw they weren’t going to greet us, I’d always say hello and thank you in Portuguese. I’d say 9 times out of 10 we’d get no response.|3. The day we checked out, there was a gentleman helping another couple (they spoke Portuguese) get into their Uber. Once he helped them get in, he silently walked right past us.|4. Our entire stay we felt uncomfortable, out of place and very unwelcome. ||So I’ve been trying to figure out if maybe we did something to them that warranted the rudeness, and in all honesty, I can’t think of a single thing. If anything, I think I was almost going out of my way to be nice because they were so non-responsive to us - I thought perhaps we were rude at one point. But no.||I did realize that people in Portugal seemed to be a little less friendly, and I’m sure being American + German didn’t help our cause. But both my husband and I tried to speak basic Portuguese, so we didn’t come off as those entitled people who expect everyone to speak English in other countries. Despite making an effort to assimilate, be kind and respect people, the treatment we received was very disappointing.||We did encounter some amazingly lovely people in Portugal, but the staff at Brown’s Avenue Hotel was definitely not part of that group. We definitely will not be staying there again.

The best feature of our 3 night stay here was the wonderful breakfasts - the fresh fruit pastries and buffet style was stand out compared to similar hotels. The staff very friendly and accommodating.|The hotel itself has poor kerb appeal there is no large reception / bar seating area resulting in a somewhat sterile impersonal feel with only the front desk to offer any personality. |The roof top terrace is being extended thankfully but the pool is tiny perhaps the size of x3 Jacuzzis and before it’s extended gets full early which can be quite annoying. |This is a good hotel but not exceptional room sizes are quite small but I suppose consistent with capital cities. |Unfortunately we don’t have an evening meal at the hotel but the write ups look very positive

Great hotel to stay in and the location is fantastic. It also has a small but stylish roof terrace. The reception team were great with a warm welcome and were very friendly and helpful .. however the restaurant team did struggle to serve everyone at breakfast, but the reception team were very apologetic and said this would improve

I’m copying my review of the hotel in combination with the restaurant: special mention to the front desk staff and the restaurant staff especially Marcia, Tiago, and Rui. ||||If you’re looking for a place where sophistication meets soul, look no further than Browns Avenue Hotel in Lisboa. We stayed here to celebrate our wedding anniversary and as a birthday surprise for my wife, and it absolutely exceeded every expectation. ✨||From the moment we walked through the doors, we felt wrapped in understated luxury. The lobby was chic and artful, with a warm, boutique vibe that whispered style without ever trying too hard. The staff? Incredible. Thoughtful, attentive, and genuinely delighted to help make our celebration unforgettable — from handwritten welcome notes to personalized touches in our room.||Our suite was the definition of modern elegance — plush bedding, moody lighting, and a view of Lisbon’s charming streets that took our breath away. And let’s talk about the rooftop pool… sipping cocktails above the city skyline as the sun set was straight out of a dream.||The restaurant was a gourmet experience in itself — refined ambiance that made us linger longer than planned. Every corner of this hotel felt curated and calm, a peaceful sanctuary in the heart of the city.||As the Portuguese say: “ Aqui, o detalhe faz toda a diferença.” – Here, the details make all the difference.||And at Browns Avenue, every detail was perfect.||Muito obrigado, Browns Avenue Hotel, for making our special celebration feel like a fairytale. 💛||We can’t wait to return — next time, for even longer!

Our stay at this hotel in the middle of the city was absolutely wonderful. The rooms were cleaned and they gave us fresh towels everyday. The king bed was very comfortable as were the linens, albeit hot. But the AC did work well. One evening they treated us to Pastel de Natas and they also gave us drink coupons. The pickup and drop off at the airport was a helpful offer as landing at the airport in a new country can take time to get your bearings. ||The hotel breakfast was divine. They made us our choice of coffee drinks and fresh eggs every morning. The buffet they offered was a sprawling spread. Many kinds of fruits, yogurt bar with at least 10 toppings, eggs, meats, cheeses, vegetables, and a variety of delicious pastries. The breakfast area was also very beautiful. They made it feel like you are outside in the middle of a building. There is also a quaint and modern styled library with an Honest Bar. We definitely recommend staying here!