SaYan Rudh
Google
The hotel has an excellent location, comfortable rooms, and very good food. We especially enjoyed the cruise experience, and the service provided by Jasmine was really good — attentive and warm, which made us feel well taken care of.
That said, there are areas that could be improved. We arrived early in the morning with two kids, and it was raining heavily. Instead of trying to assist us with an early check-in or offering a temporary solution, we were asked to return at 2 pm for the standard check-in. This made the start of our trip quite challenging. A little empathy and flexibility from the staff would have made a big difference.
The high tea was enjoyable, though it could have more variety. It would also be helpful to ensure that vegetarian options are clearly available, and that non-vegetarian dishes are either labelled or explained to guests. As a coffee lover, I was hoping for traditional filter coffee, but only espresso was served, which was a little disappointing.
Overall, the hotel itself is wonderful with great food and facilities. With a bit more care from the staff and attention to these details, the guest experience could be truly exceptional.