b_smart motel Basel

6 women, 3 rooms all charged different prices. No reconciliation Did not receive our Basil Cards until the last day so we had out of pocket expenses for the train/bus/trolley. No consideration for a credit or refund. Location is great but not worth all the hassle.

I rarely leave negative reviews, but this hotel earned every bit of this rating. The room was plainly dirty, and the bathroom had visible mold—completely unacceptable by any standard, let alone for a property claiming multiple stars. There was no front desk and essentially no customer service, which left guests to fend for themselves.

Good value place to stay for a quick stopover between train journeys. Plenty of places to eat nearby. The check-in took a bit of guess work but the coffee machine was very welcome.

Hello! Me and my friend had a stay here for the night and I’m really glad it was just one. The rooms seemed alright at first, however on the balcony we seemed to have interrupted a family of cockroaches - there were A LOT of them, and 2 even got the privilege to get inside of the room, fact of which made us extremely terrified of the possibility of being more in the room. Honestly, I’ve seen a lot of comments regarding this issue and I can’t understand why you can’t do anything about it. I definitely do not want to stay here again

Great central location but very noisy with the trams and trains and neighbours all night long. Very hot and no air con, there is a small fan but didn’t cool anything down so had to have windows wide open. Lots of cockroach type bugs in the single room bathroom. The toiletries and other facilities in the room were good and the free coffee machine in reception is also good.

The self checkin machine worked well for me and checkin was fast. The room I was staying in was fine for one night and seemed clean. The bathroom was a bit old and could use a renovation but water pressure etc. was fine. The hotel is located next to the train station which was very convenient for me. During my stay. I did not have any troubles with the noise as described in other reviews.

Check in is automatic, no staff to welcome you. However a cockroach welcomed me on the curtains of the room! It seems to be a repeatung issue, when I read the comments. I could not take a shower: joints on the floor's tiles were so dirty.... I wont return and don t recomlend it at all!

A self-check in machine was good as I arrived quite late. Room was clean and good enough for one night. A Basel card was left on the desk in my room which was good, I used it to travel to the airport next morning. Lots of noises in the morning when delivery trucks unloading for the shops but being opposite to Basel SBB was very convenient.