b_smart motel Basel

A real disaster, something I have never experienced before. This hotel is a complete scam. I arrived on the day of my stay, which was for one night for professional reasons, and at 3:00 p.m. I discovered that the room, despite having been paid for in advance via Booking, had not actually been reserved. I then received an email stating that a water leak had made the room unavailable. If this had truly been the case, I should have been informed well in advance. This clearly shows a lack of professionalism and negligence. They then redirected me to another hotel farther away, with a room that was absolutely not up to standard: no power outlet to charge my laptop, no proper lighting in the room area — in short, nothing functional or comfortable. To make matters worse, the next day I received an email stating that I would have to pay no-show penalties. This is completely unacceptable. I sincerely hope this is a joke.

6 women, 3 rooms all charged different prices. No reconciliation Did not receive our Basil Cards until the last day so we had out of pocket expenses for the train/bus/trolley. No consideration for a credit or refund. Location is great but not worth all the hassle.

I rarely leave negative reviews, but this hotel earned every bit of this rating. The room was plainly dirty, and the bathroom had visible mold—completely unacceptable by any standard, let alone for a property claiming multiple stars. There was no front desk and essentially no customer service, which left guests to fend for themselves.

We booked a non-refundable room as we had fully intended to stay. Unfortunately, we were forced to cancel due to devastating circumstances — my father has suddenly become seriously unwell and has been given only weeks to live. I contacted the hotel to explain the situation and asked whether any discretion or compassion could be applied. While they did send a brief condolence, the response simply reiterated the terms and conditions and stated there would be no refund. What I found particularly upsetting was being told, “I kindly ask you for your understanding.” In the context of such a tragic situation, this felt dismissive and impersonal. At a time when empathy matters most, the response felt procedural rather than human. I understand policies exist, but customer service is also about discretion and compassion in exceptional circumstances. Sadly, that was not our experience.

Good value place to stay for a quick stopover between train journeys. Plenty of places to eat nearby. The check-in took a bit of guess work but the coffee machine was very welcome.

The self checkin machine worked well for me and checkin was fast. The room I was staying in was fine for one night and seemed clean. The bathroom was a bit old and could use a renovation but water pressure etc. was fine. The hotel is located next to the train station which was very convenient for me. During my stay. I did not have any troubles with the noise as described in other reviews.

Hello! Me and my friend had a stay here for the night and I’m really glad it was just one. The rooms seemed alright at first, however on the balcony we seemed to have interrupted a family of cockroaches - there were A LOT of them, and 2 even got the privilege to get inside of the room, fact of which made us extremely terrified of the possibility of being more in the room. Honestly, I’ve seen a lot of comments regarding this issue and I can’t understand why you can’t do anything about it. I definitely do not want to stay here again

Great central location but very noisy with the trams and trains and neighbours all night long. Very hot and no air con, there is a small fan but didn’t cool anything down so had to have windows wide open. Lots of cockroach type bugs in the single room bathroom. The toiletries and other facilities in the room were good and the free coffee machine in reception is also good.