Frank T.
Yelp
I hate to give establishments less than 3 stars, but when I feel they deserve it, well, not much I can do other than let you know my opinion.
To put it plain and simply, the food and service was horrible, compared to before COVID. I get the COVID excuse, but some of these big establishments need to get over themselves.
My wife and I have been going to these establishments for over 24 years. We first visited Bubba Gump on our honeymoon in Maui, HW. It was fantastic, and held so many precious memories for my wife and I. We received 3 complementary mugs/glasses because of the drinks we ordered, which was a really nice thing.
We've been collecting them ever since, in the all the places we visit where there is a Bubba Gump. Now, just as a caveat, I am not a big fan of this place, as I feel it is a major commercialization outfit, but my wife loved the place, especially when they carried the occidental fish.
Well, in our last visit to the San Fran establishment, we were unfortunately introduced to the post COVID cost cutting Bubba Gump.
The service was sloppy... waited 20 minutes for my drink, the appetizers where half of what they used to be, when my drink arrived it was full of sugar and maybe half a shot of liquor, unlike the menu stated 4 liquors.
We ordered two drinks. One came with the blue shaker glass, and the other came with a nice tiki drink glass. My wife ordered it, as it was new and reminded us of our first time at Bubba Gump in Maui back in 1999.
She loved the glass and was so happy to get it, even though, I drank it all.
Unfortunately, we didn't pay attention the hostess up front who loaded our glasses.
She loaded a blue shaker and a Pilsner glass, which was wrong, but from the conversation I heard prior to them giving my glass, the manager said that there were no more tiki glasses and to just give me the pint.
It would have been nice if they told me that.
Anyways, this is probably the last time we will visit the Bubba Gump in San Fran, as it was a total disappointment this time.