Buck Mason

Let me start by saying that I genuinely love Buck Mason as a brand. I’ve purchased from them online before and have always been happy with the quality, design, and overall experience. However, this review is solely about my experience at the Houston store. I stopped by earlier today with a friend after lunch at a nearby restaurant. The store was clearly open—we could see a salesperson inside assisting a single customer. Despite this, the front door was locked. We assumed, perhaps, this was a special appointment or a high-value customer, given the number of items they seemed ready to purchase—but of course, that’s just speculation. What was unacceptable is that the salesperson looked directly at us multiple times and made no effort to acknowledge us—no gesture to wait, no sign on the door, not even a simple explanation. We even tried the back door, thinking the front might be malfunctioning. Again, the salesperson looked right at us, then turned away without saying a word. This kind of treatment is incredibly disappointing, especially from a brand that I’ve otherwise held in high regard. If the store was temporarily closed or if there was a private appointment, there should have been a clear sign or at least a brief explanation. Ignoring customers during open hours—especially when they’re visibly confused and trying both entrances—is simply unprofessional.

★★★★★ Buck Mason Montrose – My New Favorite Men’s Store! I had an incredible experience at the Buck Mason store in Montrose! From the moment I walked in, I was blown away by the cool, effortless aesthetic—a perfect blend of classic and modern that makes you want to upgrade your entire wardrobe on the spot. The store’s vibe is incredibly inviting, with a laid-back yet refined atmosphere that makes shopping a real pleasure. The staff were phenomenal—friendly, knowledgeable, and genuinely helpful without being pushy. They made great recommendations and ensured I found the perfect fits for my style. You can tell they really know and love the brand, which made the experience even better. And let’s talk about the extras—the convertible car in the store is such a unique and fun touch, adding to the effortlessly cool vibe. Plus, being offered an adult beverage while shopping? That was next-level hospitality! This is definitely one of my new favorite men’s clothing companies, and I’ll be coming back often. If you’re looking for high-quality, stylish essentials with a killer in-store experience, Buck Mason Montrose is the place to go!

Such a beautiful space with impeccably curated men’s fashion. The shop has this effortlessly cool vibe that makes you want to linger. The team was incredibly welcoming and kind — they even shared some amazing Houston recommendations that made my trip. A must-visit if you’re in the city!

I bought pants and requested for it to be altered/hemmed with Dom who works there on Tuesday. I understand the process and it will be ready next Monday. I spoke with Dom that I needed it by Sunday and she called her manager. She said they will be able to expedite the process and have it ready on time. I called on Saturday, the day before I needed the pants, to see any updates. Kendrick, who is the manager there, has told me he was not informed about any details with my pants which is strange and unhelpful. Unfortunately, I will not have the pants by the time I need them for. I could return them but in exchange for credit which is unfortunate since I will not be needing them.

Best men’s boutique in Houston. Kendrick is incredible! He put my fiancé in a lot out outfits that made him feel very confident.

We were in yesterday while in Houston. I was sad they didn’t have a women’s section (yet!). They are hoping to add that on here soon. The two men who were in the shop helped my husband, who is a non shopper, pick out some items. They were so kind and funny, they made our visit enjoyable.

The 2 guys who are usually in this store aren't welcoming and helpful. They don't bother checking for another size or giving recommendations and do very minimal work. Something I'd expect from Walmart, not when buying high end expensive clothing.

Friendly, patient, and knowledgeable staff. Great shopping experience. A must for men’s fashion.