Buck Mason

Very disappointing experience shopping at this store. If it wasn’t for the amazing sales lady I wouldn’t have bought anything. The two salesmen that were there could have cared less if I was there. One seem unimpressed by me and the other one was on his computer the whole time. For a shop where you end up spending at least a minimum of $200 you would at least be treated with some decency. Another pair of people were there and the male associate seems more concerned with them. Is it a money thing? I’m in Newport Beach and I’ve never been treated and looked this way. If it wasn’t for the sales lady again I wouldn’t have purchased anything.

We stopped into Buck Mason in Fashion Island, being only vaguely familiar with the brand. Two hours and a substantial purchase later, I have to applaud this store and staff for creating an unparalleled shopping experience. It’s not often the staff of a retail store encapsulate the vibe of a brand; after meeting this crew, I’m confident this staff does exactly that. Warm, engaging, friendly without being contrived or saccharine, and each equally gorgeous and stylish, putting their own spin on the brand’s style in an aspirational way. We worked mainly with Erik, the store manager. Erik was truly delightful; he met and read my husband’s fashion reticence and gave him ample space to try things on comfortably and without pressure, while always ready to grab a different size or recommend a different fit. Erik knew every detail about material, sizing, and fit and very quickly understood what we were interested in and looking for. The culture of the store felt mature but cool, and they treated my teenage daughter with the same respect and warmth as they did me, the middle-aged mom. We come to Newport Beach every year and a stop into the store will become tradition (until we get one in Salt Lake City… please!) I applaud the entire staff for cultivating such a happy memory for my family.

Had a very disappointing experience at this store. One particular customer received a lot of attention and assistance from the salespeople, while I was completely overlooked. I spent about 30 minutes looking at clothes and trying to find the right sizes on my own. When I needed to use a fitting room, no one offered to help, so I had to walk over to an empty one and ask if I could use it. Even then, no one checked in to see if I needed assistance. Meanwhile, the sales associates either continued arranging clothes or remained focused on the same customer who was receiving an excessive amount of attention. When I was ready to pay, I stood waiting to be acknowledged but was once again ignored. This was especially frustrating since at least two employees were not assisting other customers at the time. I started to wonder if I was overreacting to the treatment I received, so I asked my wife, and she agreed that the vibe was definitely off and there was a noticeable difference in how much attention the other customer received versus the complete lack of help I was given. Ultimately, I left the store without making a purchase because of the lack of basic customer service and the uneven treatment of the customers was disappointing. I hope the store reevaluates its customer service practices and ensures all customers are treated fairly and equally.

Racist!!!!! I came here on a Saturday with my husband. It was crowded I went to the dressing room. The SALS GUY giving everyone water but NOT my husband bc we are the only ASIAN people in the store. I had several clothes trying and he NEVER asked if the size or anything. But he came to the white guy in the next dressing room every 3mins! Seriously. He is being so so so rude and the way speaking to me is like I own him money or sth. He has black hair and big eyes. I shopped at fashion island very often and I never experienced sth like this. I like several clothes I was trying but when I came out of the dressing room my husband said they were racist and rude so I left the clothes on the sofa and left. Trust me I rarely post any reviews but I just never met a person like this! You are losing business if u keep hiring people like this!

I love Buck Mason T-shirts. I had to stop by when I was in town. I was in a small rush. The guy that worked there was very helpful and picked some shirts out for me. His suggestion with the cut was best. Now I'll order then online. If you have not tried clothes from Buck Mason, I highly suggest you do..

William was super helpful and made the shopping experience fun and delightful. He recommended great pieces that matched my personal style. Highly recommend going to this Buck Mason store in-person and ask for William to help you. He's awesome and the clothing is too!

Great staff! I have bought in person and online from these this location, the guys are always great to me.

Great store, awesome selection of Buck Mason items - great pieces for a put together, but laid back attire. Matt was awesome and would gladly go back

Needed an upscale casual look for a new job starting tomorrow. CLAUDIA warmly welcomed me, gave tasteful suggestions, and I walked out with 4 great pieces! THANKS CLAUDIA-I shall return. Brad D.

I first discovered this clothing brand through Nordstrom down in San Diego. When I researched that there's a store not far from where I live in Orange County, I had to stop by to see what they have in person. Buck mason store is really nicely designed and has a cool Porsche parked right in the front. That's a huge plus for me since I'm a huge Porsche collector. As I was looking at the clothes, a kind gentleman offered to help me. I forgot his name but he was very helpful and brought me many items that I had no idea that they had, but I ended up purchasing. The quality of the clothing is amazing and it's by far the most comfortable clothes I have. I will be back for more!

Racist!!!!! I came here on a Saturday with my husband. It was crowded I went to the dressing room. The SALS GUY giving everyone water but NOT my husband bc we are the only ASIAN people in the store. I had several clothes trying and he NEVER asked if the size or anything. But he came to the white guy in the next dressing room every 3mins! Seriously. He is being so so so rude and the way speaking to me is like I own him money or sth. He has black hair and big eyes. I shopped at fashion island very often and I never experienced sth like this. I like several clothes I was trying but when I came out of the dressing room my husband said they were racist and rude so I left the clothes on the sofa and left. Trust me I rarely post any reviews but I just never met a person like this! You are losing business if u keep hiring people like this!

I've been shopping menswear since the peak resurgence of menswear (late 2000s/early 2010s) and Buck Mason was one of the original brands focusing on quality basics. Before you'd turn to your big chains--you'd turn to your local Gap/BR and if you were "ahead of the time", maybe you would have found Uniqlo on your travels. But at the end of the day, they're basics. Why would you pay more than $15-$20 for a t-shirt? And that's where Buck Mason answers that question. You don't need to pay a lot for quality and to look good. But if you pay a fair price, you'll get something that you'll enjoy for YEARS (plural) to come. And you can see it in the space. The Experience: It's not a huge spot, but it's clean and tastefully done. I love that there's a Porsche as a center piece and perhaps more than that, books and seats, tastefully placed. If the prices still are "overwhelming" for the regular guy, the service puts you at ease. The Service: I've shopped here twice for their tees and have gotten great service from Will. He's informative without being pushy and even offered me a Topo Chico on both occasions. Thanks Will! The Product: They're known for their tee-shirts and that's what I shop for here. I've enjoyed my share of top quality tees from $15-$75 and Buck hits somewhere in the middle. They're somewhere in between a slim-relaxed fit, and are of a thinner fabric. Some guys like the beefy tees and like my pizza crust, I prefer a thinner cotton because it allows for more comfort, breathability and layering--especially in sunny, Southern California. And if you enjoy "Made in the USU", then their product is icing on the cake! Overall, if you're the guy who is looking to build a no fuss, high quality wardrobe, Buck Mason should be your first stop to add those foundational pieces to build around. T-shirts, Jeans, Sweatshirts. After all, if you can't pull the basics off well then you'll be challenged with the rest of your style/wardrobe.

I've been looking for 100% cotton tees to upgrade from the polyester stuff I've been wearing for years. I came across Buck Mason and a few other brands on Google, but stumbled upon the store at fashion island while shopping for other items. Recognizing the brand from online, I went into the store and came out with six new tees. The customer service from Will T. was incredible as he helped me will all of the different fits and material types in addition to offering me a cold Topo Chico to help with the hard work of trying on clothes. It took a while to dial in my fit since I'm a thin 6'4 with a long torso but Will stuck with me the whole way. Overall amazing experience.

This location does not take cash. Not everyone has the luxury of paying by card. Discriminating practice. You know it's wrong when the sales person offers to put the $600 charge on her card and asks me to give her my cash. Another person in there same problem, didn't want her husband to see the charge because it was a gift. Literally turning away business.