Budget Car Rental

I went to take rental car that I was booked three days prior the pick up day, they have worst customer service. The guy,1 before he checked on the system he told me that I didn’t book the car. 2 Plus he offered other car while the car I booked standing on the parking lots. 3 I went there in the morning and he told me that the car isn’t ready and he promised me that he will clean the car and get it ready by noon. However when I get back there the car wasn’t ready. They just focused on the payment. All the workers are unprofessional. I will never go back there and I don’t advise anyone.

Been using this location for about 5 years. From 2 day rentals to week long plus van rentals driving to and from the Midwest. Never had an issue. The billing and deposit is always straight up, easy to extend the rentals if needed and the conditions of the vehicles are always acceptable if not better. 5 stars.

If you don't want to be charged bogus damage fees, find another rental company! First off, I reserved a small car and when I arrived, was told the only cars available were an enormous pickup truck or a large minivan. I had no choice, so I took the minivan. I returned the vehicle on time, was told everything was in order and then a MONTH later I receive a letter in the mail claiming, with no proof, that I caused tire damage, and would be charged about $90. There was no damage when I returned the rental, and this is clearly a scam. I've called customer service several times and am simply getting the runaround. Avoid this fraudulent company!

Great family run business, customer service was top notch, car was new and clean and at a better price than other rental car companies. This place is now my go to. Thank you! I appreciate you!!

Since "New management" in later 2024 very poor customer service experience. Wants to rent only electric vehicles at more cost. However, EV's do not have the "range" they also do not work well in cold weather. Charge units not functioning during colder weather. Poor consistent payment day each week too. Cannot exchange vehicle that needs required maintenance too. Horrible service. I wish the old management was still there at least I could contact and communicate with them.

Go elsewhere as this place is a waste of time. They didn’t have the truck we reserved and drove 45 min tires for and was told to call and cancel when they can cancel right at the computer. Worst customer service. Don’t do it. Go to U-Haul

I reserved a moving truck a couple weeks in advance. then the morning of, they called to tell me they had no trucks available that day. Then they charged me a $150 "no show" fee. I called to dispute and the woman said it would be turned over to a manager, who never returned my call or refunded me the money. Editing to add that I disputed the charge via my bank and they approved it. Budget still never called me back to refund my money or tell me they were denying the refund. Jerks.

Other than taking 40 minutes to get use our truck rental this is a good place to rent