M_mamot
Google
I had booked an entire month prior to stay and requested 2 rooms next to each other and an 11am checkout due to attendance at a wedding. I followed this with 2 more telephonic calls requesting confirmation. We paid in full prior to arrival. To my dismay Mr. Dirk who met us on arrival allocated us room in 2 different sections and far away from each other. Room conditions were sub standard and we were given 2 bath towels ( 1 per room to carry to our rooms). He refused to look for rooms closer to each other for us. Further, he was impolite and abrasive. Very rudely informed us to have breakfast by 8am and vacate by 8:30. I tried explaining to him about his advert which indicated an 11am checkout only to be told that it was for ' weekdays only' . Later, when I complained that i was disappointed and it was not in accordance to my booking requests he was abusive and stated that i was 'full of nonsense' so must collect my money and leave- yet, He could not even operate the card machine for a refund or provide it to me in cash ! Really disgusted with the attitude of this establishment. Advise ppl to stay away.