Bumi Surabaya City Resort

A beautiful, elegant, and luxurious hotel in Surabaya. The staff is extremely friendly and helpful, always ready to assist. Breakfasts are excellent and varied, with a wide selection of authentic Indonesian dishes. The hotel features a large swimming pool over 25 meters long and an outdoor jacuzzi with hot water – perfect for relaxation. We also tried a massage at Club Olympia and highly recommend it. The rooms are spacious, tastefully decorated, and well equipped. Despite the fact that the hotel is very large, it has a cozy and intimate atmosphere, which makes the stay even more pleasant. Highly recommended both for leisure and as a base when visiting Surabaya.

Perfect service. You will feel looked after by good and smiling friends, from the moment you walk in. A beautiful setting (responses to our photos always said “Bali”?) especially in the beautiful resto. The NICEST pool I’ve ever swum in, great gym, stupendously grand lobby, beautiful rooms ( they may need redoing in a few years - that will be a big job), THE. BEST. HOTEL BATHROOM - seperate huge safe shower, bath & toilet. And of course, the best breakfast in any hotel we’ve been in. VERY authentic indo food, and decor, the best hotel coffee (Terimah kasih banyak, Pak Bagos) the best welcomer all the way from…..…….Bali (Sua, Pak Nyoman) , the King of Nasi forms ( the best, crispiest and nicest spice of any (Terimah kasih banyak Sheva, Kingbif Nasi Goyeng) dan the best egg-station with the QUEEN of eggs and smiles, Jesaika ! Always itu enak sekali. A lovely space and lovely people. TUHAN Yesu Memberkati, Bumi teman (friends!).

The People Make the Place — Some Staff Missed the Mark SAD + PROUD I recently stayed at Bumi Surabaya and overall had a pleasant experience. I would like to especially commend the gardener, who clearly treats the beautiful garden as his own home, working with dedication and care beyond his responsibilities. His efforts truly enhance the hotel’s atmosphere and provide a peaceful environment for guests. The housekeeping team, pool staff, and front desk were also friendly and professional, contributing to a comfortable and welcoming stay. However, I must raise some concerns regarding service in certain areas. At the noodle and fried rice stall, I requested fresh noodles well before the breakfast service ended. Unfortunately, one particular chef—a larger gentleman—was reluctant to serve me, while readily providing fresh and quality food to hotel staff attending their daily internal morning briefing held in the customer breakfast area. This daily use of the guest breakfast space for internal meetings, with staff repeatedly bringing food to management, seemed to take precedence over serving actual hotel guests. It was disappointing to see that the waiters were very busy catering to this internal (daily routine such as morning briefing)meeting, which affected their availability to attend to regular customers. Such a practice feels inappropriate and reflects weird on management policies. Additionally, at the gym area, a staff member refused to provide me with water from the dispenser unless I was actively using the gym facilities, despite being a hotel guest. This response was quite rude and surprising, especially given the otherwise warm hospitality I experienced elsewhere. I’m rating my stay 3 stars this time due to some service inconsistencies. While many staff members demonstrated great care, these issues affected my overall experience. I look forward to an improved stay, inspired by the beautiful music played by the talented pianist at Bumi, which truly enhances the guest experience. Thank you.

The location and service is great and all staff we encountered was friendly and attentive. Only down fall would be the rooms itself. We walked in at 2.30pm not expecting the rooms to be ready of course and was willing to wait. We were told 2 room out of 4 was ready which 1 already checked it earlier and we took the 1 room at 2.30pm. Staff told us that the key for the other room would be sent to our room when it is ready (Check in time is 3pm) after 3pm I called 2x and both mentioned the rooms weren’t ready while my family waited in my room. Secondly we came in to our room with the linen not tucked in as other hotels and linen had stains on it aswell as on the blanket. We inquired to reception and it took them 1 hour to come and change it (which was ok but it would be better if its more timely). The sliding door to the bathroom was not working and jammed. The door for the safe was not aligned and couldnt even be open. Apart from all the maintaining and attention to details that needs attention to, for the price of a local hotel it is actually not a bad hotel. Would revisit.

I had an incredible experience at Bumi Surabaya City Resort, and I can't recommend this hotel enough! Nestled in a lush garden setting right in the heart of Surabaya,excellent service, and beautiful surroundings.The spacious rooms offered stunning views of the city, providing a perfect blend of relaxation and luxury. I particularly enjoyed the rich breakfast buffet, featuring a delightful selection of both local and international dishes, all freshly prepared and delicious. Moreover, the hotel's facilities had a lovely swimming pool surrounded by greenery, two tennis courts, spa and massage ,perfect for unwinding after a day of exploring the city.What truly stood out was the hospitality of the staff. Everyone was friendly, welcoming, and eager to ensure that my stay was enjoyable.The atmosphere was relaxed, making it an ideal spot for both business and leisure travelers.It’s my second stay at Bumi Surabaya and I look forward to returning in the future. If you're looking for a blend of comfort and charm in Surabaya, this is the place to be!

I’ve been a loyal guest at Bumi Hotel many times, even this visit staying 3 nights with 3 rooms. But today, something really disappointing happened. I went into the restaurant at night (the same one where we have breakfast in the morning) just to take a glass of water because I was thirsty, and the waiter on duty called Wildan stopped me in front of other guests, saying that water is only for buffet. Seriously? After booking multiple rooms for several days, you embarrass a loyal guest over a glass of water? That’s not hospitality, that’s humiliation. For the record, my friend Nyoman also works here as a waiter, and he knows I’ve been coming here many times. Management needs to train the staff properly, because a hotel loses more with this kind of behavior than it gains by guarding a water dispenser. At this rate, maybe next time they’ll charge us for breathing the air in the lobby.

I had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure!I found nice squirrel to live in the tree nearby

I had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure!