Bumi Surabaya City Resort

I was truly impressed by my stay at Bumi Surabaya Hotel. This hotel is quite large and spacious—something that is rarely found in Surabaya city center at this price level. One of the biggest highlights is the room size, which is around 42 square meters, making it feel very open and comfortable. Almost every area of the hotel feels spacious, and that alone is a big plus point. What really attracted me to this hotel is the greenery. Even though it’s located in the city center, Bumi Surabaya offers a outdoor garden with fresh greenery. This is quite rare for city hotels, which are usually just buildings with limited open space. Here, you can enjoy breakfast outdoors surrounded by green views, under bright sunlight—it genuinely feels refreshing. The room itself is well-equipped and The only small downside is the TV size, which feels a bit small for a five-star-standard hotel. However, this wasn’t a major issue for us since we didn’t spend much time watching TV. In terms of facilities, There’s a badminton court and swimming pool on the third floor, and other facilities The buffet breakfast offers Indonesian-style dishes. While the variety is not very extensive and the taste isn’t particularly standout, it’s still satisfying—especially because of the ambience. All the staff were very helpful and good service Overall, I highly recommend Bumi Surabaya Hotel for anyone staying in Surabaya. It’s a great option for those looking for a comfortable, spacious hotel with greenery, located in the city center, and offered at a reasonable mid-range budget.

The hotel is generally fine, with a central location that is convenient for getting around. Breakfast offers a wide variety, with a good mix of local and international dishes. The local selection was ok, served in rattan trays with paper linings, giving a strong local feel. The international options, however, could be improved. The butter at the bread section was served in a jar so I don’t know what brand was used; unfortunately the butter tasted stale bordering rancid on both mornings I stayed. The room itself was excellent. It was very spacious, with a full glass wall offering an unobstructed city view. A plug extension was thoughtfully provided at the work desk, which was a real plus. A major drawback was the sliding bathroom door: it could not be locked and would not stay closed, sliding open on its own. There was also a large gap between the door and the wall, raising privacy concerns. The trash bin was an open, wide, short basket with no lid, making waste very visible and aesthetically unpleasant compared to taller bins that keep trash discreetly out of sight. The hotel was also very strict about amenities (and everything else it seems judging from the other reviews here). An additional towel was not allowed, which is understandable given the booking was for two guests, though many hotels are more flexible on this. The check-in experience was very poor - which was not a unique experience judging by other reviews. I arrived at 3:00 pm and was told the room was not ready. I was asked where I would be waiting, without any explanation of the process or whether I would be notified once the room was available. There was a complimentary drink station, but it was placed before the check-in counter and crowded, so we missed it entirely. I waited until 4:30 pm and only received the room after personally following up at the counter. It was unclear how long the room had actually been ready, and no proper explanation was given beyond “we were waiting for the linens.” The pillow in the room was stained, and it had not been fluffed upon arrival, which raised concerns about cleanliness and attention to detail. In summary, the hotel did not disappoint in terms of facilities or location. However, the service and guest handling made the stay feel unwelcoming — less like being a guest, and more like staying in someone’s house where you were not particularly wanted. Would not recommend to anyone.

What a fantastic hotel! We stayed here for two nights during our honeymoon. It happened to be during the time of the protests but we felt safe at all times here. Staff are beyond kind, suite was great, super spacious and clean. We very much appreciated the traditional style. The breakfast is incredible and the buffet style dinner is worth every rupiah. We especially loved that the hotel plays traditional gamelan music in the hotel halls! It was beautiful, calming and very much in keeping with the overall style. Don't change a thing! We'll hopefully be back:)

Really great hotel, beautiful gardens around the entire hotel grounds. Rooms are excellent, the staff exceptional kind. Great swimming pool. Kids pool to. You can play tennis 2 courts. No real alcoholic drinks except for some beer and red wine. Good breakfast all you can eat. Several Shops, all and all I would stay here more often. Nothing to complain about. Oh and it's really quiet considering you are in the mid of a noisy Indonesian city.

It was a great hotel for moving and navigating the city. The reception looked amazing 🤩 and the food was delicious. However their rooms are carpet and therefore has stains. Also found cockroaches in my first room and the subsequent one. I informed the staff and they never came to spray the room. Had WiFi issues in my room and I had paid the higher room price for good service but I was ignored by staff until I physically went down hours later after they said they would come to assist. The staff is friendly but the team I had weren't quite attentive.

TL;DR- 5 ⭐ hotel, some parts were 5 ⭐ service, some were not. Overall, I was a little disappointed. Maybe my expectations were too high. Staff: Many staff stationed outside waiting to open the doors for you. Arrived and was greeted with smiles. Staff are polite and do seem to have good customer service, always eager to help you out. Check-in: Had to pay 500k cash as deposit. Cleanliness: Here's where it got interesting. Lipstick stains (yes, plural) on one pillow, a lot of stains on the sheets, bathtub had hair and was not really clean. (See pictures). Idk, I expected better for a "5 ⭐" hotel. But the staff did change the pillow case when I mentioned it. Breakfast buffet: Amazing food with a large variety of local and western (waffle, pastries and pancake) delicacies. Some food was a little salty for me. Staff clear your plates quickly. I saw an elderly woman packing nasi goreng into a container she brought and refilling her bottle with multiple glasses of mango juice. So, I thought it wouldn't be much harm to bring out my half-eaten muffin that I just couldn't finish there and then instead of letting it go to waste (I'm reluctant to waste food and always take small portions of the food I want to try, but a single muffin portion was big. I did share it with my guest, but they too were full already). Unfortunately, I was stopped by the staff on my way out and warned about bringing food out. It is understandable and the staff is doing their job but I still felt embarrassed. So, either the food, especially the desserts, should be made into smaller servings (because as guests, we would like to try all the food options available) or you should just let the balance food be wasted to avoid the embarrassment. Ambience: Many plants and greenery, fish ponds and benches. Beautiful to just walk around. The pool area as well. Didn't try the pool, but it looked good. Towels available at the gazebo. Mall: Tunjungan Plaza is quite walkable from the hotel.

Bumi Surabaya City resort is located at a convenient spot in the city. Hotel staffs were friendly and welcoming. The three restaurants setup in close proximity at this hotel is an excellent idea. One could enjoy local delights, Japanese cuisine and international cuisine from one table. Facilities such as gym, pool, spa and the lobby lounge were all good. This hotel suits for both family and solo travellers.

A beautiful, elegant, and luxurious hotel in Surabaya. The staff is extremely friendly and helpful, always ready to assist. Breakfasts are excellent and varied, with a wide selection of authentic Indonesian dishes. The hotel features a large swimming pool over 25 meters long and an outdoor jacuzzi with hot water – perfect for relaxation. We also tried a massage at Club Olympia and highly recommend it. The rooms are spacious, tastefully decorated, and well equipped. Despite the fact that the hotel is very large, it has a cozy and intimate atmosphere, which makes the stay even more pleasant. Highly recommended both for leisure and as a base when visiting Surabaya.