Bumi Surabaya City Resort

The People Make the Place — Some Staff Missed the Mark SAD + PROUD I recently stayed at Bumi Surabaya and overall had a pleasant experience. I would like to especially commend the gardener, who clearly treats the beautiful garden as his own home, working with dedication and care beyond his responsibilities. His efforts truly enhance the hotel’s atmosphere and provide a peaceful environment for guests. The housekeeping team, pool staff, and front desk were also friendly and professional, contributing to a comfortable and welcoming stay. However, I must raise some concerns regarding service in certain areas. At the noodle and fried rice stall, I requested fresh noodles well before the breakfast service ended. Unfortunately, one particular chef—a larger gentleman—was reluctant to serve me, while readily providing fresh and quality food to hotel staff attending their daily internal morning briefing held in the customer breakfast area. This daily use of the guest breakfast space for internal meetings, with staff repeatedly bringing food to management, seemed to take precedence over serving actual hotel guests. It was disappointing to see that the waiters were very busy catering to this internal (daily routine such as morning briefing)meeting, which affected their availability to attend to regular customers. Such a practice feels inappropriate and reflects weird on management policies. Additionally, at the gym area, a staff member refused to provide me with water from the dispenser unless I was actively using the gym facilities, despite being a hotel guest. This response was quite rude and surprising, especially given the otherwise warm hospitality I experienced elsewhere. I’m rating my stay 3 stars this time due to some service inconsistencies. While many staff members demonstrated great care, these issues affected my overall experience. I look forward to an improved stay, inspired by the beautiful music played by the talented pianist at Bumi, which truly enhances the guest experience. Thank you.

The location and service is great and all staff we encountered was friendly and attentive. Only down fall would be the rooms itself. We walked in at 2.30pm not expecting the rooms to be ready of course and was willing to wait. We were told 2 room out of 4 was ready which 1 already checked it earlier and we took the 1 room at 2.30pm. Staff told us that the key for the other room would be sent to our room when it is ready (Check in time is 3pm) after 3pm I called 2x and both mentioned the rooms weren’t ready while my family waited in my room. Secondly we came in to our room with the linen not tucked in as other hotels and linen had stains on it aswell as on the blanket. We inquired to reception and it took them 1 hour to come and change it (which was ok but it would be better if its more timely). The sliding door to the bathroom was not working and jammed. The door for the safe was not aligned and couldnt even be open. Apart from all the maintaining and attention to details that needs attention to, for the price of a local hotel it is actually not a bad hotel. Would revisit.

I had an incredible experience at Bumi Surabaya City Resort, and I can't recommend this hotel enough! Nestled in a lush garden setting right in the heart of Surabaya,excellent service, and beautiful surroundings.The spacious rooms offered stunning views of the city, providing a perfect blend of relaxation and luxury. I particularly enjoyed the rich breakfast buffet, featuring a delightful selection of both local and international dishes, all freshly prepared and delicious. Moreover, the hotel's facilities had a lovely swimming pool surrounded by greenery, two tennis courts, spa and massage ,perfect for unwinding after a day of exploring the city.What truly stood out was the hospitality of the staff. Everyone was friendly, welcoming, and eager to ensure that my stay was enjoyable.The atmosphere was relaxed, making it an ideal spot for both business and leisure travelers.It’s my second stay at Bumi Surabaya and I look forward to returning in the future. If you're looking for a blend of comfort and charm in Surabaya, this is the place to be!

I had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure!

I stayed for 6 nights here. I was surprises with their service. Breakfast was excellent! So many choices & delucious. The People were very polite, helpfunctie & kind. Big swimmingpool, I love it! My room was nice en clean. I will suggest everyone to stay there.

My wife and I stayed two nights in a deluxe King room. Let's start with the positives first, 1. Great location. 2. All of the staff and I mean all of the staff served with pride and professionalism, fantastic customer service. 3. The food was good, Breakfast was delicious yet the second morning the coffee machine broke and was unable to provide the coffee they served on the first day. Dinner was delicious and well-priced we had the buffet and were not disappointed. 4. Okay the room, Bumi is a Five Star hotel yet it is old and dated and the rooms and building should have a facelift and modernisation. The bed was comfortable and clean. The room was large and relatively clean though the carpets looked old and stained in points throughout the room and hotel. Now for the points, I would not even accept at a 3-star hotel. 1. We had to ask for a second bath towel! Ridiculous. 2. They did not refill the toilet paper roll, not everyone wants to use the bidet. So on the second day, we had no toilet paper, luckily I had tissues! 3. This one disturbs me, I had to ask twice on arrival for the toilet to be cleaned properly due to the previous guests peeing all over the toilet and drying, the cleaning staff failed to clean properly before our arrival. Only to the hotel's credit they came and cleaned the toilet only I still had to show them where the disgusting stain was. Did I enjoy my stay? Yes Would I stay at Bumi again? Surabaya has so many options for Hotel stays. So when you find problems like a dirty toilet and no toilet paper after the first day, I will try somewhere else next time. I have still given it a high score because they tried to fix the issues only the issues shouldn't have been there in the first place. Given that I would stay at Bumi again only I will try other places first.

The Hotel have not been up grade since took over from HYATT. The table lamp is not working, chairs are dirty and upholstery are stained. TV is small and limited programs. Corridor carpet is dirty and the lamp shape is chipped. We love the Breakfast - wide selection , great food and serve in outdoor garden setting. 

Perfect service. You will feel looked after by good and smiling friends, from the moment you walk in. A beautiful setting (responses to our photos always said “Bali”?) especially in the beautiful resto. The NICEST pool I’ve ever swum in, great gym, stupendously grand lobby, beautiful rooms ( they may need redoing in a few years - that will be a big job), THE. BEST. HOTEL BATHROOM - seperate huge safe shower, bath & toilet. And of course, the best breakfast in any hotel we’ve been in. VERY authentic indo food, and decor, the best hotel coffee (Terimah kasih banyak, Pak Bagos) the best welcomer all the way from…..…….Bali (Sua, Pak Nyoman) , the King of Nasi forms ( the best, crispiest and nicest spice of any (Terimah kasih banyak Sheva, Kingbif Nasi Goyeng) dan the best egg-station with the QUEEN of eggs and smiles, Jesaika ! Always itu enak sekali. A lovely space and lovely people. TUHAN Yesu Memberkati, Bumi teman (friends!).