Bumi Surabaya City Resort

TL;DR- 5 ⭐ hotel, some parts were 5 ⭐ service, some were not. Overall, I was a little disappointed. Maybe my expectations were too high. Staff: Many staff stationed outside waiting to open the doors for you. Arrived and was greeted with smiles. Staff are polite and do seem to have good customer service, always eager to help you out. Check-in: Had to pay 500k cash as deposit. Cleanliness: Here's where it got interesting. Lipstick stains (yes, plural) on one pillow, a lot of stains on the sheets, bathtub had hair and was not really clean. (See pictures). Idk, I expected better for a "5 ⭐" hotel. But the staff did change the pillow case when I mentioned it. Breakfast buffet: Amazing food with a large variety of local and western (waffle, pastries and pancake) delicacies. Some food was a little salty for me. Staff clear your plates quickly. I saw an elderly woman packing nasi goreng into a container she brought and refilling her bottle with multiple glasses of mango juice. So, I thought it wouldn't be much harm to bring out my half-eaten muffin that I just couldn't finish there and then instead of letting it go to waste (I'm reluctant to waste food and always take small portions of the food I want to try, but a single muffin portion was big. I did share it with my guest, but they too were full already). Unfortunately, I was stopped by the staff on my way out and warned about bringing food out. It is understandable and the staff is doing their job but I still felt embarrassed. So, either the food, especially the desserts, should be made into smaller servings (because as guests, we would like to try all the food options available) or you should just let the balance food be wasted to avoid the embarrassment. Ambience: Many plants and greenery, fish ponds and benches. Beautiful to just walk around. The pool area as well. Didn't try the pool, but it looked good. Towels available at the gazebo. Mall: Tunjungan Plaza is quite walkable from the hotel.

What a fantastic hotel! We stayed here for two nights during our honeymoon. It happened to be during the time of the protests but we felt safe at all times here. Staff are beyond kind, suite was great, super spacious and clean. We very much appreciated the traditional style. The breakfast is incredible and the buffet style dinner is worth every rupiah. We especially loved that the hotel plays traditional gamelan music in the hotel halls! It was beautiful, calming and very much in keeping with the overall style. Don't change a thing! We'll hopefully be back:)

It was a great hotel for moving and navigating the city. The reception looked amazing 🤩 and the food was delicious. However their rooms are carpet and therefore has stains. Also found cockroaches in my first room and the subsequent one. I informed the staff and they never came to spray the room. Had WiFi issues in my room and I had paid the higher room price for good service but I was ignored by staff until I physically went down hours later after they said they would come to assist. The staff is friendly but the team I had weren't quite attentive.

A beautiful, elegant, and luxurious hotel in Surabaya. The staff is extremely friendly and helpful, always ready to assist. Breakfasts are excellent and varied, with a wide selection of authentic Indonesian dishes. The hotel features a large swimming pool over 25 meters long and an outdoor jacuzzi with hot water – perfect for relaxation. We also tried a massage at Club Olympia and highly recommend it. The rooms are spacious, tastefully decorated, and well equipped. Despite the fact that the hotel is very large, it has a cozy and intimate atmosphere, which makes the stay even more pleasant. Highly recommended both for leisure and as a base when visiting Surabaya.

My friend and I had a great time at Bumi Surubaya in September . Everyone was very helpful and the breakfast and dinner buffet were amazing. The hotel is very clean and the pianist was very good. I would love to come back again.

The hotel is generally wonderful, and its design reflects the culture of the local people. The room is also beautiful, and the view is more than amazing. However, I am dissatisfied with the café in the hotel. I ordered cake, and it tasted stale and was greasy.

Quiet and ok / hygiene is an issue. Not a modern hotel for sure. I took the larger room alike Suite. The room has seen better days. The safe was replaced after they couldn’t fix it twice, the bathtub couldn’t release water, the toilet couldn’t auto release and was wonky. And fridge wasn’t cold. There are plenty of areas that shows that it needs a good revamp. The restaurant hoshizaki had a buffet option and we took that. Found cockroaches in the baby chair, and I immediately took it out of the restaurant. After reporting to the folks showing them photos of what describes a cockroach, the disappointment I had was when I saw them bringing in the baby chair back without checking/cleaning the baby chair.

The People Make the Place — Some Staff Missed the Mark SAD + PROUD I recently stayed at Bumi Surabaya and overall had a pleasant experience. I would like to especially commend the gardener, who clearly treats the beautiful garden as his own home, working with dedication and care beyond his responsibilities. His efforts truly enhance the hotel’s atmosphere and provide a peaceful environment for guests. The housekeeping team, pool staff, and front desk were also friendly and professional, contributing to a comfortable and welcoming stay. However, I must raise some concerns regarding service in certain areas. At the noodle and fried rice stall, I requested fresh noodles well before the breakfast service ended. Unfortunately, one particular chef—a larger gentleman—was reluctant to serve me, while readily providing fresh and quality food to hotel staff attending their daily internal morning briefing held in the customer breakfast area. This daily use of the guest breakfast space for internal meetings, with staff repeatedly bringing food to management, seemed to take precedence over serving actual hotel guests. It was disappointing to see that the waiters were very busy catering to this internal (daily routine such as morning briefing)meeting, which affected their availability to attend to regular customers. Such a practice feels inappropriate and reflects weird on management policies. Additionally, at the gym area, a staff member refused to provide me with water from the dispenser unless I was actively using the gym facilities, despite being a hotel guest. This response was quite rude and surprising, especially given the otherwise warm hospitality I experienced elsewhere. I’m rating my stay 3 stars this time due to some service inconsistencies. While many staff members demonstrated great care, these issues affected my overall experience. I look forward to an improved stay, inspired by the beautiful music played by the talented pianist at Bumi, which truly enhances the guest experience. Thank you.