Pamela Y.
Yelp
Until tonight, August 11, 2023, Bundok was one of our favorite restaurants. We've been going there since they opened, both as a couple and, for me, with friends and colleagues. It was always a special food and service experience. Tonight, we invited my sister-in-law who was visiting from Calgary to join us. She had never been there and we were confident everything would be as we remembered.
The evening started okay. We ordered the olives, the chicken skins, the squash blossoms and a bottle of wine, which were tasty and came to our table quite quickly.
The problem started when we ordered the kale salad, the gnocchi and the striploin. After more than 20 minutes when none of them had arrived, I asked the server how much longer we could expect to wait. She said, "He's working on it." No apology, no " sorry for the wait, your food will be right up." Nothing. About 10 minutes later, the gnocchi came, followed by the kale a few minutes later. Again, no apology from the server for making us wait. No indication of when the striploin would arrive.
Another 15 -20 minutes went by and still no striploin. Food was being served all around us. By now it was 7:15, we'd been at the restaurant for 90 minutes, and were being virtually ignored by the server. Our wine wasn't being poured and we had no idea when we'd get the striploin.
Finally, my husband asked for the bill, and said we weren't going to wait for the striploin. The server said, " Oh. Ok." She made no apology or attempt to get us to stay.
I stopped by the bar on the way out and asked if I could speak to the manager. The bartender said, " Your server is the manager. Would you like to speak to her?" I couldn't believe that we'd just been served by the manager.
When she finally came over, I expressed my disappointment and dissatisfaction with the evening. She asked was it the food or the service? When I said the service, she said, "Well, I'm sorry it wasn't up to your standards." Hardly an apology. When I told her that at other restaurants, when food was taking a long time to come out, I would usually get an apology or a reassurance or a complimentary dish or even in one case, an invitation from the manager for a complimentary meal at another time, she said, "Oh wow. I'll keep that in mind for next time." I said, " So you're not planning to do anything for me tonight?" She said, " I don't know what you expect me to do." I said, " You realize I'm leaving angry and that angry customers tend to leave angry reviews on social media?" "Yes, I know," she said.
As the result of a manager who seemed not to care about our experience at the restaurant, Bundok plummeted from the status of favorite to don't know if we'll be back. We were embarrassed at how the evening ended for our guest and totally baffled by the manager's attitude. I always give the restaurant the chance to make things right before going to social media but, in this case, I had no other option.