Omar A.
Yelp
DO NOT STAY HERE - TERRIBLE SERVICE AND DIRTY BEDDING
TLDR: Horrible service, slept in disgusting dirty sheets without knowing, meth heads all around, Terrible management.
If 0 stars was possible I would give this place 0 stars. I had a HORRIBLE experience here. I had arrived in Vegas to go straight to a concert, it was pretty late but I got to the hostel at about 12 am.
First Issue: I had pre-booked using Klarna, so I made the purchase ahead of time, however when going to pay, the guy at the front desk said that the fees that you need to pay must be on the same card, and since I don't have Klarna card, I was forced to pay my debit card. This is something they do not tell you ahead of time, and saw 2 different parties of people get affected by this the next morning.
Second issue(MAIN ISSUE): After I paid the stay, the guy told me to grab my bedding from the cabinet that was right next to the desk, I looked and told him there was nothing in there, and he replied "aw shit", so he got up and went to the back and got me a bedding pack, a pillowcase with a towel, bedsheets, a blanket, and a coverlet. I didn't think anything of it. I went to my hostel and it was almost 1 am, so the other occupants had already been asleep, it was really dark so I used my phone screen to provide minimal light as not to disturb the other occupants, I put my bag in the locker and hopped straight to bed. I was DISGUSTED waking up the next morning to find that I had slept on dirty sheets, I immediately grab my stuff and go to check out, I showed the woman the sheets and she checked me out, she said she could not issue me a refund, but if I contacted the manager that they would refund me. I will attach pictures below of the sheets and the interaction with the manager.
I showed the manager the pictures in my email and they said they looked into it and said that the sheets were not dirty, like what lol, there's literally holes and BLACK markings on the blanket, if that is the definition of clean and that's what they are handing out to guests that is just vile.
Third issue: The location was just so bad, it was littered with drug users, not like marijuana, like meth users, when I was checking in, another guest came in and was telling the woman he was with that he just called the ambulance on the guy right outside the hostel because he became unresponsive and how the ambulance came and just left him there. Very dangerous area, I have read all the reviews about all the theft, thank god I purchased a lock for my locker. I only saw one occupant when I woke up, he was so weird, I think this place is for grifters, he had a bunch of stuff under his bunk, looked like he had been there for a while, he was stretching his feet, and I got out of the bunk and said hey, and he just looked at me with no response. Guy was in his 40's.
I tried to dispute the charge with my bank and they were unable to file the claim because I had technically accepted the bedding and slept in it, even though I did not see it. Since it was dark and late and one would obviously assume that an establishment would only give you clean bedding.
NEVER staying here again, such a horrible experience, sleeping in the airport was better and free, highly recommended if you can't find a place to stay, secure, cold and free. I didn't want to stay here but it was the only and option there was because everything was sold out or very expensive($150+/night).