Bob G.
Google
Terrible Service, Overpriced, and Very Disappointing – Would Not Recommend
We had a truly unpleasant experience at this restaurant tonight. We arrived at 7:30 PM, placed our order at 7:40 PM, and shockingly, didn’t receive our food until 8:20 PM — even though the restaurant closes at 8:30 PM. That left us with just 10 minutes to eat.
We hurried through our meal, struggling to chew through extremely tough beef, and finally finished most of the food by 8:35 PM. Throughout the meal, the staff were cleaning all around us, clearly eager for us to leave. Wanting to be considerate, we suggested packing our desserts to make things easier for them. One staff member told us it was ice cream and that it might melt if packed, so we thanked her and said we’d wait for it.
However, by 8:45 PM, there was still no sign of the dessert. When we asked again, we saw the staff only just starting to prepare it at the bar. We told them it was too late and we no longer wanted it — only to be met with multiple eye-rolls and attitude, as if we were the ones being unreasonable.
On top of that, we paid a 15% public holiday surcharge, and yet the service was poor, the food was mediocre, and the overall experience was frustrating.
To make matters worse, my daughter commented that the bubble tea tasted decent at first, but the flavour quickly faded — by the end, it was like drinking plain water. Absolutely not worth the price.
We understand that staff may want to finish work early, but rushing customers out, delaying service, and showing such blatant disrespect is not acceptable. This experience completely ruined our evening.
We will not be returning, and do not recommend this restaurant to anyone.
