Bunnings Cairns

Very disappointing. Untidy, some areas bordering on unsafe with spillages and rubbish. This was a Wednesday mid afternoon but so many unpacked boxes making manoeuvring around shop very difficult at times. We did see a staff wanted sign so maybe very understaffed but really Bunnings management..get your act together..shop and staff need better organisation from the top. The one star is for the cafe service and coffee.

Another trip to Bunnings and another dissapointment. Literally a third of the paint is missing. And that's not to mention the state of the shelves/stock in general is disgusting. I left without what I needed as usual and this time I'm done. Cairns Hardware Paint Station here I come. They might be more expensive but at least they have ACTUAL STOCK.

Bunnings Cairns We would like to buy a dining set. It says on the tag: "go to special order for deliveries" Went to special order customer service. And they said, we need to bring the items to Trade desk. Then, we need a timber trolley. Which is unavailable since they only have less than 10. So we ended up pushing the 10 ft table and bench from isle 31 to Trade desk. From trade desk, there's one busy guy doing the customer service/delivery area. We were informed that it will take 2 weeks for delivery. So they suggested it is better to do "online". It took us almost 2 hrs trying to buy the dining set through the store. Anyone buying bulk items? Try online. You'll save time. Or better yet go to other shop accross.

I gotta say the last few comments are taken bit out of context, they have been undergoing renovations/store upgrades... if these ppl was regular customers they would know this I however HAVE been enjoying all the major reductions myself taking home a number of Ryoby power tools for the cost of 1 and the paint wow 👌 got heaps way cheaper than it was priced on the shelf so its probly not their fault.... lol I'm back

I was 'served' by someone called Laz in the timber area. Probably the rudest customer service I have ever experienced in a store. I approached him to ask a question, and he just stared back at me with a really aggressive 'how dare you speak to me' look on his face. He didn't reply, so I tried again (in hindsight I should have just walked off at this point, but he was the only worker in the aile). I then asked him if Bunnings stocked a particular size of wood I was looking for, and he dismissively threw his arm up and said 'go and look over there.' A few minutes later he came back over to where I was standing and very aggressively told me to move my shopping cart as it might get in his way (he walked over 20 metres to tell me this, and the other half of the aile was completely clear for him to walk through). He had a look on his face like he wanted to physically attack me. I was about to then go and pick up some expensive power tools, but after this very unpleasant experience I decided to go back to my car and order them from Amazon instead. I understand that a lot of people these days are suffering from severe mental health issues, but maybe don't give a job to someone who has to interact with the public until they are having therapy or started on medication. No hard feeling towards the bloke, but Bunnings please encourage this man to get the help that he clearly so desperately needs.

Got overcharged for a plant by a staff member who is clueless and needed 2 other staff members to process the sale incorrectly. Then the horticulture registered personnel who overcharged me said they couldn't correct it so told me to go to the main desk. I get there explain it and give them the receipt only to have them say they can't do a refund but can offer me a voucher but they have to charge me a dollar for the voucher. I'm surprised that this practice is legal to be honest.

Went into Bunnings Cairns today and for first time ever this wonderful lady asked me if i needed help.I was so surprised .Her name was Shirley she said she has been there 13? years,elderly lady.So friendly ,knowledgeable and extremely helpful.Went out of her way to show me more items i can use that would work too.Thankyou so much Shirley,i hope Bunnings know what a wonderful staff member they have.Never change .💖💖💖

Very disappointing experience! I’ve spent a lot of money at Bunnings over time, but today I was treated like a criminal. I felt extremely uncomfortable and unwelcome. The staff’s attitude was rude and unprofessional — when I asked for help, I was told, “We’re just a shop, not a service.” The employee with the beard and long hair had absolutely no respect. He acted like he hated his job and people in general. As a woman, I felt completely ignored and disrespected — he didn’t even look at me or listen to what I was saying. That kind of behavior has no place in customer service. Maybe it’s time to rethink how you treat your customers.