Danielle S.
Yelp
I used to enjoy ordering from this restaurant because the food was good but after this last experience with them I will have to think, at least 3 times, before ever beginning to dial their number again.
I've ordered many things off their menu and decided that I wanted to give their buffalo wings a try. On their menu it says this:
Buffalo Wings: (10)............. 6.95
(20)............. 11.95
I wasn't having a party so the 40 and 60 options didn't matter. The price for the 20 piece sounded like a great deal so my husband placed the order on the phone. All of a sudden all these questions popped up:
"Breaded or No Breading?" (No Breading)
"Bone in or Boneless?" (Bone In)
"What Type of Sauce?" (Wait, what? Buffalo sauce, you know, hot sauce)
We scratched our heads because none of these options are even mentioned in the menu, whatsoever, but we went along with the order. We also ordered a medium cheesesteak and my husband went to pick up the food.
When he came back I asked how much it came out to. He goes "$28 something". Whoa wait, the total should have been around $21 and some change. So naturally I'm wondering what the hell happened.
My husband called the restaurant and spoke to someone on the phone. They told him that what he ordered was something called "Atomic Wings" and that that's a different price than the buffalo wings. NONE of this was mentioned on the phone when we placed the order. Not a single "hey this option costs more".
Because silly me for thinking that buffalo wings are bone-in, non-breaded wings with actual buffalo sauce on them.
My mom was fuming and decided to call the restaurant herself to get an answer as to why the hell none of this is mentioned on their menu. First thing out of the mouth of the person who picked up the phone was "Ugh, I thought we handled this already??". Wonderful start. My mom was then handed to, who she was told was, the manager who then proceeded to get irate on the phone with my mother about how what we ordered aren't actually buffalo wings and if we want what we thought the price was for, that we should bring the food back and they exchange it. They never even explained what these "Actual Buffalo Wings" are. My mom pointed out that we had already eaten one of the wings so they said "oh well" and when my mom got pissed off, they hung up the phone on her. Just hung up.
There's a secret menu in this restaurant that apparently only the assholes who run it know about and they will upcharge you for anything they'd like. They even tried to charge me $3 dollars extra once when I asked them for a chicken parm sandwich with the chicken in a separate container.
Just forget this place.