Burbury Hotel Canberra

Our stay at the Burberry Hotel was spot on. Moses looked after us and genuinely went above and beyond, which made the whole experience easy and enjoyable. The location is great too, plenty of really nice restaurants just across the street, and the hotel amenities are well kept and comfortable. It’s one of those places you’d happily come back to, and we’re already talking about another Canberra trip just to stay there again. Definitely recommend, also the fact that parking was included as part of our room was a massive bonus, not something you see often. Massive props to all the staff members we interacted with as well, you’ve definitely set the standard high in terms of service, well done :)

I stayed at this hotel in January 2026 and my credit card was registered in their system, which made an unauthorised charge to my card. As soon as I noticed the charge, I contacted the hotel by telephone and email. I have been waiting for them to get back to me by telephone for a month and they haven't even had the decency to reply to my email! I do not recommend this hotel, and if I could, I would give it zero stars! They do not respect their customers!

The location of the Burbury was very quiet and was in a perfect location for us to catch up with family. Its location was also perfect to be able to walk to so many local tourist spots and shopping centres. ||The view from our room was lovely.||All the staff we encountered were very friendly and the hotel was very relaxing, with lovely decor and the rooms were nicely fitted out and very clean.||There is a gym available and there’s a lovely bar with great views on Level 7.||We would definitely recommend the Burbury.

Spacious well appointed room. Comfortable king size bed. The area is very quiet and well positioned. Excellent restaurants nearby. Staff were very friendly. We appreciated them allowing us to check in early.

The location is out of the city centre in a quiet residential area but there is a bus stop in 5 minutes walk with frequent services. I walked to the Parliament, Library and Gallery easily. Canberra is a very walkable city. No issues with the room but be aware breakfast is served in another building across the road and is shared with another hotel so it got busy. To get to it you go through a bar and that was crowded and noisy at night.

We checked in late for an overnight stay. Rooms were clean and huge! I think because of the room size, the aircon had trouble cooling it down. We woke up a few times in the night due to the warmness of the room. Opened the doors at one point to let the outside colder air in around 2am. Otherwise an overall pleasant stay with a great breakfast selection!

Room swipe access would fail to register, ended up getting a new card at least once a day. Was told the battery needed to be changed on the panel, and then the next day had to specifically request maintenance to check it out and fix it because the person I spoke to didn't take initiative to request it. Had to tell Front Desk on four separate occasions to have room servicing put on their system. Only on the fourth enquiry was it actually input into their system. Requested room to be vacuumed, bed sheets changed and bodywash topped up on three separate occasions over three days, and still the room wasn't serviced... even after I requested it earlier that day. Front Desk have a good customer service voice, but they lack training as they don't ask follow up questions, and had to be prompted if they wanted my room details, and didn't put things in their system. All they do is apologise and deflect. Where is the investigative questioning to figure out what room I'm in, who I spoke to, what I requested, contact details for follow up etc? As a long stayer (+40 days), first two weeks here have not been very good. Feedback will be passed back to my corporate bookings at work.

Nice location, but not clean, staff ok. Not worth the money. Had to ask for tea, for 4 guest only 2 tea bags were there. Living room and bathroom not clean. We asked for slippers and were told to get it next day

Nice modern clean hotel. The apple tv in the room was a nice touch. I'd give this place 5 stars except there wi-fi is NOT free. The first 200 or so meg is free, and as a heavy flickr user I burned though that in one night uploading a handful of pictures to flickr. Breakfast formed part of our deal and a lovely selection of the typical hotel buffet was available. What made this meal even more special was the views form the balcony where breakfast was served, stunning even for a city like Canberra.

I stay here a lot. They never drop the ball. Fantastic bed, extremely clean, very modern and the service is excellent. The buffet breakfast is perfect. Really good wifi ( free- I've noticed a few reviews that state this is limited, but I've never found this to be the case. I've streamed movies and never been charged) and Apple TV with a host of channels. The shower head is brilliant.