Burger & Lobster - West India Quay

Our experience was made exceptional thanks to our waiter, Floyd. From the moment we sat down, he was incredibly kind, genuinely personable, and an absolute pleasure to be around. His knowledge of the menu was impressive—he offered thoughtful recommendations, answered every question with confidence, and clearly cared about making sure we had the best possible meal. Floyd struck the perfect balance between attentive and relaxed, making us feel welcomed rather than rushed. Service like this is rare and truly elevates the entire restaurant experience. We’ll be back largely because of him! Highly recommend this branch!

The reason for my rating is that this branch felt below the standard of other Burger & Lobster locations. We visited on a weekday at lunchtime when there were only a few tables occupied. After placing our order, all four of us at the table agreed that we were not as satisfied as we had been at other branches. It may have just been an off day, but that was our experience. The atmosphere was decent, though the low ceiling and slightly casual setting made it feel less refined. The service was average — not bad, but not particularly impressive either.

The food was fantastic, with a top-notch, fresh, and flavorful burger. The lobster was also fresh and perfectly cooked, and the sauces were excellent. I enjoyed the variety of tastes, freshness, and warmth of the dishes. The service was exceptional. Diva, one of the staff members, served us and took our order. She was very patient, kind, professional, and eager to provide excellent customer service. She was also very understanding when we ordered multiple items and offered top-tier service. Please thank Diva. The atmosphere is pleasant and cosy. It is very clean, child-friendly, and the staff was highly professional overall. The only downside is that the place tends to be busy, so making a reservation in advance is advisable. The wait was noticeable, but the quality of the food made the wait worthwhile.

We visited Burger & Lobster at West India Quay for dinner on a Friday night, and the place was absolutely packed. First, the location. Canary Wharf used to feel quite clinical and business-only, but that has clearly changed. The area around West India Quay is now lively, busy and full of people out enjoying their evening — not just finishing work — which gives the restaurant a great atmosphere. The restaurant itself was completely full, with a lively buzz, very much like a Wetherspoons pub on a busy night — energetic, noisy and clearly popular. We started with rock oysters, lobster bisque, and a Caesar salad with lobster and quinoa. The bisque was lighter than expected — the waitress explained this was intentional as it’s designed as a starter — but it did miss a stronger lobster flavour. The Caesar salad was a bit controversial: the lobster itself was very good, but the quinoa wasn’t cooked evenly, with some parts still slightly crunchy. For all lobsters, we were asked whether we preferred them boiled or grilled. We chose boiled and did not regret it at all — the lobster was tender, juicy and nicely cooked. For mains, we also ordered the Burger & Lobster signature, which was decent and definitely enjoyable — especially for the kids. However, the real standout was the wagyu smash burger (a separate dish, not included in the Burger & Lobster combo). Smash burgers are often not very juicy, but this one was excellent — a double patty, beautifully cooked, with cheese melting in your mouth. Easily the highlight of the meal.

Eddie was an outstanding waitress. She was welcoming, attentive, and very professional. She checked on us regularly, made great recommendations, and ensured everything was perfect. Her friendly personality really made the dining experience enjoyable. Excellent service!

An excellent venue for a group of 11, (aged 8 to 66), to celebrate a birthday...! Great menu, with excellent choices for food, drinks and kids. Too stuffed to order any of the delectable desserts. I can HIGHLY recommend the Lobster Smash Burger (that comes with fries or salad) and the Truffle Mac & Cheese - absolutely moreish...!!! The sauces (with rude names) were delicious too 😋 I had a Dragon Fruit Cooler cocktail and wished I'd ordered TWO...! A huge, comfortable restaurant, with exceptional hospitality and friendly service. Modern decor, with low lighting and background music even I recognised. There's a live lobster tank too, if you can handle it... 😉

My experience was a pleasure from start to finish. The seafood was the clear highlight of the evening. I ordered the whole lobster with fries, and it arrived looking fantastic — exactly like something you’d hope for from a place that specialises in lobster. The lobster was fresh, nicely cooked, and served with a rich, buttery sauce that paired perfectly with the meat. The fries were crisp, golden, and plentiful, served in a stylish metal cup (as you can see in the photos) — simple but very well executed. We also enjoyed a platter of fresh oysters, which were beautifully presented on a scalloped dish with lemon wedges, a vinaigrette, and a bottle of Tabasco. The oysters were plump, briny, and chilled properly — a refreshing start to the meal. The atmosphere was warm and lively, ideal for a relaxed dinner with good food and good company. Service was friendly and efficient, and dishes arrived promptly despite how busy the place was. Overall, it’s a great spot if you’re craving seafood done right. The lobster and oysters were excellent, and I’d happily come back again.

Had an amazing meal here. The lobster roll was packed with fresh lobster and the burger was juicy and cooked to perfection. A special thanks to Eddie for the friendly and attentive service—it made our dining experience even better! Will definitely be back.

Amazing evening, great food, outstanding service. Martin our server was incredible. The food was great. I love this place. Are here on my last trip several years ago and decided to celebrate my birthday here on this visit. Best birthday dinner ever. Can't praise Martin enough.

Very good place for family and friends. Service not bad but not a professional as well. Food is good, burgers and lobster are tasty. A bit dark inside but it's alright, probably should be like this as a style. This branch of Burger and Lobsters one is the best in area. Come and try it yourself as well.

There is a surprising amount of confusion over the simple request (such as can I order food to go). They are located in a food court/mall adjacent to the Marriott (50m literally) in the West India Quay in a very busy area near many businesses. We started this adventure with repeated attempted to call that went in answered. On the fourth try we managed to get our call answered by an abrupt and unhelpful hostess who declared that they would not take a phone order and we would need to come in. This wasn't totally horrible because we were staying at the hotel next door with the family. The hard part being that kids were eating hotel kid food and we wanted something better. So I brave the walk in the rain to acquire an adult meal. Coming into the place good size place, all but 2 of the tables were empty. It took the hostess from the phone about 10m to be bothered to end her conversation with the bartender and to ask how she could help. I asked to place and order, to which she replied I must go to the bar. Following the instruction of the hostess, I head into the bar and ask to place an order to go (take away). The bar tender looks at me like I am crazy and says I was supposed to place my order with the young lady at hostess station. To the front I go to order my meals, where I am told crossly to go back to the bar... A small battle between the bartender and hostess then takes place and soon I am being helped by someone new. But wait it gets better, after finally ordering from the bar, no wait go to the hostess, no please go order at the bar sir. I overhear from a fellow that walks up next to me that he was there to pick up an order. It appears he is a delivery person of a local service. So apparently just had to walk up to bar to pick up a "phone order" ... wait for it ... they do take phone orders and they do deliver according to both the delivery fellow and my ultimate order taker. I have not had the food yet but on service alone avoid this place like the plague. Should the food blow my mind, I doubt it based on the number of empty seats during dinner rush, I will adjust my review. Run don't walk away

I wasn't sure about a burger topped with lobster because those are too distinct flavors. However, the dish was great!

We came here for the lobster rolls which did not disappoint us. The wine menu was not bad. Service was just okay and was slow. It needed credit card for reservation. Before we ordered any food, another waiter took our plates away. So when our food came, we had to wait for additional minutes to request our plates.

You can find really good Atlantic lobster in London too. London is actually parallel with Maine if you look at snap. The lobster with a side of truffle was all you needed to just melt away in your seat. The service and care was really nice too.

A straight forward name for the restaurant and tells you what they serve. Either choose a burger or a lobster, or a combo for both. I recommend the lobster over the burger. I've had Burger & Lobster a few times now. In my most recent visit, I tried the lobster burger. It comes with a beef patty, brie cheese, truffle mayo, lettuce and chunks of lobster meat. It's tasty but there was such a concoction in this burger, I couldn't really taste the lobster itself. They cook the patty to how you like it. I asked for medium but the patty came out pretty well done and tough. This was the same case for my friends' burgers as well. The lobsters on the other hand are pretty consistently fresh and delicious. It's either steamed or grilled. I prefer the lobster grilled as it really elevates the sweetness of the lobster. It also comes with lemon and garlic butter which is delicious with the lobster! Each set also comes with salad and skinny chips. The chips can be upgraded to truffle chips but they're the thick cut ones. If you prefer skinny chips you can also just get the truffle mayo! This location isn't the most convenient but it's really nice on a summer day as it's by the water and there's outdoor seating. My only complain is that the service is really poor. Some staff had an attitude and others weren't very attentive or friendly. Other than that, the food is pretty decent. Definitely go for the lobster!

This place is awesome! Menu is selective. You either order burger, lobster, or a combo of both. Easy to choose right? There is about 5-6 selections of burgers made to your liking and about 5 ways of cooking your lobster. If you're not in the mood of cracking an entire lobster, there are lobster rolls made to your liking. All orders come with fries and a light salad. The lobster is cooked either steamed or grilled. Price is reasonable. The heavier the lobster, the more in price. Same goes for the burgers. The more complicated the ingredients in the burger, the more the cost. Overall - a great atmosphere to get fresh burgers and lobster. Great area for families, for business luncheons, or dates. Casual dining or semi formal attire welcomed based on the event planned for your party.

The worst Customer service ever experienced. I do not recommend this place. The experience there dissuaded me from trying any other B&L therefore I don't know how the others are. But I can tell that in this one they have no idea how customer service should be provided. Awful.

Very limited menu. I had the lobster was almost $40. It was nicely cooked and tasty. Came with fries and small salad. I wanted a lobster roll but did not see that on the menu.

The burger had a lot of flavor. The lobster, for the price, was very good. No queue and the server was very attentive. You can have your lobster grill or steamed. I did the half & half. I prefer steamed.

Food nice, service can be slow and lacking. Truffle chips are delish! Tempura prawns to start were ok, but dips that came with were not v nice. Have never reserved a table but always managed to get seated as a walk-in. Good selection of drinks, nice location. Tucked out of the way from the main hustle and bustle of Canary Wharf. Overall nice restaurant, have been a few times and food is always pleasant.

First good point, on a Friday night there was no queue compared to other Burger and Lobster places, where you might have to queue hours. I've never tried the burger as I prefer to go to my favourite burger places, but the lobster for this price is interesting. I wouldn't say it's the best lobster I ever had but the quality is good if you want your fix for a sensible price. We had a bottle of rosé which was a bit prices though. Really appreciated that it was more quiet than other branches in the centre, they also have a nice outdoor seating area for nice days which is a real bonus!

Had the samurai Lobster Roll and Chips along with a cider. The food was actually quite good. The chips were cooked perfectly and served nice and warm. The lobster roll was actually quite good...and both the cider and food came out quite quickly after I ordered. On that basis, B&L rates a 3/4...BUT I wasn't approached by a waitress for a full 15 minutes after being seated...and then not once was I checked on during or after my meal...in fact I would have ordered a second cider had the waitress been even close to attentive. I also had to flag her down to get my bill. In summary, good food but I won't be back to a place that provides such poor service.

This place wowed me (we got a classic burger and an appetizer of White Bean Dip). Full bar and menu, great atmosphere. The food and the bartender were excellent. They were also playing great music the entire time.

Nothing more to say than good food, inclusive flavours and the options are endless - ask for the new burger sauce to go along with the garlic butter on the lobster a Yum!

There is a great terrace out front and it's a perfect spot for a drink. We only ate some noshy bits and the fries were perfect.

Excellent name for a restaurant and that's all they serve; one, the other, or a combo. Great tasting lobster roll, chunky and flavorful meat, nice and thick truffle fries. The best part was the service. The hostess was friendly and sat us quickly. The server was efficient, quick, pleasant, and checked on us periodically to ensure we were good. Getting the bill and paying was all done at the table. Definitely a place worth visiting!

Lobster and burger is an amazing place to go eat. The atmosphere at this location is beautiful and also the staff were very welcoming. The staff were extremely nice and well informative, as it was my first time eating lobster, the staff had used their time in helping me understand how to eat it, as there is specific way to use the cutlery, which i had never seen before. Therefore i would highly recommend it. But the let downs were that the service cost was higher than expected, but i will not go against the fact they were very delightful member of staff, and also the stench of the lobster is very fishy, not exaggerated, really mean it, it will put you off, but you must eat it. Also the crab pastry balls were amazing n sponge, i loved them. I insist you check burger and lobster our. Next time i will make sure to try the burgers.

Great food at a reasonable price. Environment is also rather neat. Music is a tad loud, but def not a deal breaker.

Burger is OK, I haven't tried the lobster but my friend did and for the price, there is probably nothing to argue about it. The service was really slow though. I'm not sure I will go back there.