Stephanie V.
Yelp
I've wanted to stop in here for years but have always been deterred by the line. Today, we finally stopped in & I'm glad we did! I see a lot of the previous reviews were complaining about quality, but when I stop at a little roadside joint like this one I'm not expecting a gourmet burger so keep that in mind for my review. I'm trying to be as realistic & fair as possible.
Yes, the wait was long, but you're getting made to order food, hence the wait. Nothing is sitting under a heat lamp waiting for you to order it. We got 4 burgers, multiple hotdogs, multiple sides, and 4 drinks. It took about 40 minutes, but we showed up when there was already a line & ordered lots of food so it was okay.
The staff was extremely friendly. It was 2 ladies that were super nice & patient. They were understanding when we made substitutions or changed our orders. They also noticed I had 2 dogs in the back of the car & asked if they were allowed to have a treat. Service means a lot to me & they were excellent. The whole bag of food which probably weighed 10 pounds was only $37 too. You can't get a burger meal for less than $5 at many other places.
The food was good. Was it a waygu/steakhouse/gourmet burger? No, but it satisfied my craving and was fresh. I got a burger with mustard, lettuce, onion & pickles & would order it again. The extreme fries were fresh & tasty, the tots were excellent, and the hotdogs were well made with lots of toppings. Our orders came out correct & without mistake, they even had thrown in some extra stuff in the bag (not sure if on purpose or by accident).
Overall, I think this place is worth a visit. It's a fresher/nicer(& cheaper) alternative to something like a drive in burger joint. If you don't want to wait, maybe go somewhere else. But, I'm sure if you're first in line or show up when there isn't a line then you'll be fine & experience a typical fast food wait time. The staff was great & I feel better supporting somewhere like that versus a McDonald's or another chain. Also, know what you're getting into & don't be unrealistic. If you are picky, prefer things done your way, or want higher quality food, then stay at home or go to a sit down restaurant. I think Burger Shack is doing great & will continue to be successful!