Burke & Wills Hotel

Placed in the middle of town, great location. The rooms are well set out, newly fit out and clean, while the aesthetic is sympathetic to the age of the hotel. Service is exquisite. We also had the buffet breakfast in the morning - a great option of well-prepared food. Again the service was great, and the level of monitoring and refreshing of the food by kitchen staff showed a level of care I haven't seen in some time. Overall, a wonderful experience, and the only place we will stay when returning to Toowoomba.

Stayed here twice on my recent trip to Australia, and both times I was happy with the rooms. Not at all noisy, beds were comfy. Bathrooms were clean. On the second stay I took advantage of the breakfast buffet and found everything to be fresh. Sausages and bacon were not greasy and eggs were poached the way I like them.

We've had not the best front of house customer service before, but this time around, lovely Lynda who helped us yesterday and today was an absolute pleasure to talk to. ❤️ The breakfast crew girls were so helpful and friendly. Thanks for a wonderful stay. ☺️

Very overpriced, I will stay elsewhere next time. The room is really pokey, theres an iron but no ironing board. The curtains are not black out, the sunrays come in early, the bed was ok, but if youre wanting a comfortable mattress topper, this is not the hotel for you. The breakfast buffet is not worth the money, very underwhelming experience. Much better quality cafes to have breakfast at, that are very close-by and easy walk. I ordered room service for dinner, the salmon was dry, so dry, it came on top of what I think was mashed potatoes, but honestly looked like vomit, it was pasty and cold. I found the front end staff to be less than welcoming. I stayed in room 304.

Rarely do I find a hotel deserving of 5stars. This hotel is the exception. Every staff member, every department offered the same seamless service. Room offerings with coffee, tea, biscuits, mini bar was just right n more than expected. Free parking as you'd expect and well managed. Thx.

Lovely hotel. Clean, well maintained with modern amenities and a vintage feel. Service was immaculate, from check in to check out, with polite staff showing a level of care in all aspects that made our stay very pleasant indeed.

Best to describe this hotel as a bit like the curate’s egg - some good and some bad, but to advertise it as a luxury hotel is, I feel, a bit over the top.|My wife and I stayed here while in Toowoomba to see the Festival of Flowers and our room, whilst small, was immaculately clean and tidy with everything we needed for our time there. Alas, when we came back to it mid afternoon after walking for some considerable time, it had not been serviced. As the cleaners were in the room next door, we asked if our room could be serviced so we could have a rest ( we are both well-into our 80s ). We then went to the foyer for about half an hour and came back to an untouched room. When the room was finally serviced, our mugs had not been washed thoroughly and used tea bags had not been replaced.|Breakfast was bog standard and so unlike the quality of the food served at Zack’s If staying at this hotel again, we would avoid breakfast there but would happily go back to Zack’s.

The room was comfortable and clean. The boom gate entrance is dreadfully designed, making arrival a frustrating experience. On check-in, I was quoted a specific price for breakfast, but when I checked out, I discovered I had been charged more than originally stated. This was later amended. There was also no complimentary water provided in the room, yet they had the audacity to charge $9.00 for a bottle — completely unreasonable for a hotel in this category and anyone who has had to experience Toowoomba tap water. When I arrived for breakfast, I was informed that coffee wasn’t included and cost extra, which felt like another cheap way to squeeze money from guests.This i call corporate meanness Finally, as I was leaving, the boom gate exit wasn’t working properly, causing even more unnecessary delay and frustration. Overall, this hotel fails on both guest experience and value for money.

Zacks Pub lounge menu, where it's reasonable prices, food was average but decent for a lounge. Similar environment to an RSL. I wouldn't return as suited to an older crowd, be a good place to bring your granny. Customer service was great though.

We had dinner and drinks in the pub one night. The consensus was that it was overpriced for drinks. I thought it was overpriced considering the atmosphere is quite blah. It's old-school sports club, fluoro lighting, pokies, etc. Our meals were fine. Nothing to write home about, but tasty and reasonable.

I took a group of four out to Burke's Bar and Bistro for dinner. There was no real draw point or individuality to the restaurant's feel, music, decore or cuisine. I ordered the 350g rump with a side of chips and vegetables topped with mushroom sauce which was delightful aside from one small problem, the boiled vegetables were lacking in flavor which was a pity because the steak was well cooked and flavorful. The mushroom sauce was quite nice too, though there was very little of it. Being a bar there was a nice selection of drinks available, though I'd have preferred not to go to the bar each time I wanted a refill. The service was a little sparse, when we arrived there was nowhere that looked like a reception area and thus we were forced to ask at the bar for our table which was not for the number we had requested (it was reserved though). There were only two menus on the table to be shared between the four of us and with nobody forthcoming to take our order, we again found service at the bar instead. The only time the staff ever really made their presence felt was when they were packing up the surrounding tables wanting us to leave at a relatively early 9:15 on a Saturday night. The meals are paid when you order, which I liked as it removed the hassle of splitting the check at the end of the meal, likewise the drinks are also paid upon order. In short the food was good (aside from the lackluster vegetables), the staff were all but invisible and the atmosphere was absent too. There are better places to go for a good night out in Toowoomba. Go there instead. An utterly forgettable dining experience.

Pub review. The dining area is really REALLY badly in need of a renovation - but they make some really amazing 'home-style' and 'traditional pub' meals here. The portion sizes are pretty good and the prices are fair. I wouldn't say cheap but they aren't expensive. It is good for a casual meal with the family or friends.