Burton Snowboards Global Headquarters

Purchased a jacket from their website and never received it after FedEx had stated it was delivered to the correct address. Had two separate support tickets created with FedEx and they denied that my package had been delivered to the wrong address even though the photo FedEx provided was not of my patio. After two weeks of battling it out with FedEx I tried to get Burton to send me a replacement. Was told that they can’t send me one because FedEx had determined my package was delivered correctly. It’s been almost three weeks and I still don’t have my package or my money back. Should have never bought through their website. Even the costumer service representative told me over the phone that ever since they swapped to FedEx they have a ton of costumer service calls over missing packages. Absolutely no help from Burton.

They’ll scam you out of your hard earned money. Got in to an argument with a rep after waiting on hold for 30 minutes to get someone on the phone. Since then Burton had decided to deny my return for an item that UPS marked as delivered to them. The company is not acting in good faith and seems to be making things personal.

This past week I was up in Vermont and noticed my Burton board that I got new in November looked partially cracked near the tail end. I took my board in on my last day in Vermont and will always be a Burton customer after my great experience. Shout out to Keegan and Brent in warranty for helping me through the claim process and communicating with Paul next door to get me in a new board on my last day in town. Turns out it was the best snow all week so extremely grateful for these guys!

I don’t know if it gets any better! Take the tour and get a sweet discount you can use in store on any one item. Rad stuff for days and the staff knows their stuff. So worth a stop if you’re in town.

Since Burton Removes negative reviews about their products on their website, I'm adding my review of the 2024 Burton Custom X snowboard: I picked up the Burton Custom X traditional camber profile board and rode it three times. Once on hard pack, once on packed powder and once in powder. Having had about 13 boards over the course of my snowboarding career, I can confirm that this board sits in the lower third as far as performance. And in the bottom three as far as construction quality. Without a doubt, it is certainly not worth the premium cost compared to other boards - in fact, I'm not sure it's even worth half the price. Let's start with the poor quality top coat, which comes right off when cleaning it to adhere a stomp pad. I couldn't believe how much black came off the board when I looked at the paper towel after some minor rubbing with mild soap. For a board that costs $850 bucks, this should not be the case. I know from the White Custom that the board scratches easy, but after three days, it's pretty banged up. Can't even imagine what it will look like after a season. With the traditional camber profile, the board can carve a nice edge, but it doesn't possess the energy I was expecting from the X variant. I've had early Never Summer cambers that had much more pop back in the day. It sinks more than I expected in powder and the board needs steep terrain to get up to good speed in order to stabilize in deeper snow. The sidewalls also appear to be separating from a poor manufacturing process. This is definitely a Burton board to avoid. Not recommended. It's so hypocritical and frankly sad that a company that touts the environment, equity, inclusion, etc. has the audacity to filter negative reviews.

We grows up pretty much everything Burton Snowboards. Love this company when they had Burton's Factory Snowboard Sales every summer.

Very lackluster! THEIR quality control is really bad. The prices are off the charts they charge $10 for delivery after you spend over $200... I mean are these guys on Mount Olympus who do they think they are... everything on their line is SO overpriced... AND IF YOU READ THE REVIEWS HALF THE STUFF FALLS APART WITH EXTREMELY LACKLUSTER SUPPORT! Yeah I buy stuff from them when ITS on super sale that's it! For quality price and customer service there are many other snowboard companies way ahead of the pack!

We had scheduled an HQ tour, but we were running late, so when we arrived Bob was awesome and took us over to meet our group. While doing so, he gave us a very informative abbreviated tour. He provided insight on the company history, his personal experience and fun facts about HQ. He also was very knowledgable in product knowledge from older signature lines to new product drops. Overall, he really went out of his way to show us how stellar the Burton culture is at HQ! Thanks Bob for a fun impromptu tour and visit. We'll def be back, but in the meantime, keep rockin' it in the retail store and on the slopes, dude!