Nelson K.
Yelp
We were traveling from out of town (Midwest) visiting family in the area. We heard good things about the food and service and it was my parents in laws fifth time there, and we were very excited. Overall the food was very good and the staff overall was friendly, BUT our specific server Vinny was not good and to be honest he really left a sour taste in our mouth after our experience.
There were several strange things Vinny did and he had this stand off ish attitude the whole time.
Vinny didn't let us order a cocktail we wanted:
One person in our party ordered a cocktail and Vinny told us adamantly not to get this cocktail telling us, "this cocktail is no good, everyone sends it back don't get it" and he was then annoyed when we couldn't immediately pick another cocktail on the spot. We weren't hesitant about this cocktail, we didn't ask for his recommendations, and we've actually tried it before and liked it, but Vinny really did not want us to order this cocktail. We ended up not ordering any cocktail.
Vinny forced us to make subs on our entree:
We ordered the salmon (comes with fingerling potatoes and asparagus as part of the dish) and a separate side of fries. Vinny then asked me for what 2 sides I want. I was confused because the menu did not say anything about the salmon coming with sides and I ordered fries already. I asked for clarification (and I asked nicely), "does this salmon come with 2 extra sides or am I 'subbing' the listed fingerling potatoes and asparagus for 2 other sides?" I was also confused because fingerling potatoes was not listed under "sides" on the menu, so I think the potatoes and asparagus are just part of the dish. I was also confused because we already ordered a side of fries, so does this not count as a side? I only asked the one question but he seemed annoyed and was answering curtly without really explaining - "yes" "look at the sides". So we ended up making our 2 "sides" the fries and asparagus.
Vinny forgot our fries:
He claims the kitchen was late with them but after we finished our meal and were going to leave soon, we noticed we never got our fries. We asked him about our fries and he came back with them immediately and said he doesn't know what happened and the kitchen must have been late with them. "I rang it I don't know why they didn't come out." The fries were obviously under a heat lamp for a long time because the fries were soggy and the plate was very very hot.
Vinny ended up charging us twice for the above fries:
When we got our bill at the end of the meal, the fries were listed both as a side under the salmon and also as another side so we were charged for an extra $10. He didn't catch this but thankfully he fixed it when I asked him. He was nice about this when I asked him.
Vinny messed up our chicken wings order:
We ordered the chicken wings (maple sriracha) and asked for ranch and blue cheese. He ended up bringing out half maple sriracha wings and half dry rub wings with only ranch and no blue cheese. I didn't make a fuss about messing up the wings, but I just asked politely if we can also have blue cheese. He immediately said with an attitude, "You didn't order blue cheese. But okay I'll bring it. You should've told me." We told him we did order both and he just walked away.
Vinny gave us attitude when we asked for water:
This is a small thing but captures his attitude throughout our meal there. We did not have water for awhile, we noticed every table had a carafe of water, he took our carafe of water and never returned another one, and he had not stopped by for awhile. So when he was close by we wanted to ask for water, and we started to ask and he just interrupted us saying, "you need water?" And started walking away. We just wanted to clarify and asked for a carafe for the table and he said with an attitude, "okay! I'm getting it!" With a pissed look on his face.
This was the general mood of our whole time there. He never really let us finish our sentences and kept cutting us off. When he took our orders he had awkward long pauses between peoples orders (maybe he was new to the system?) and when someone tried to say something he would say, "ok! Hold on!" In total we asked for new cups at the start of the meal (2 of 4 were visibly dirty), a carafe of water, blue cheese dressing, our fries that never came, and to fix the check for the extra charge of fries. We tried very hard to be nice. I'm from the Midwest and I always treat staff with respect and kindness. And we were just thrown off by his attitude.
I would come back again because the restaurant is cute, the food is good, and the rest of the staff we met was friendly and professional. But I would specifically ask for another server if we got Vinny again.