Busbud

DO NOT USE. Go direct to the company you find in their options. Their prices are much higher than buying direct and their customer service is a BOT named Chester. UPDATE: I’m attaching the screenshot of the same bus ride from ADO’s site and a screenshot of BusBud breakdown that they sent me when they read this review. A live person finally replied and they admitted that Chester the Bot sent my initial response where the bot completely failed to identify the issue AND didn’t follow up on my reply explaining. They did refund the entire purchase price of my ticket.

Booked my bus to Whistler, BC through Busbud and had a great experience. The ticket arrived right away by email, included clear directions, and I could even add it to my iPhone Wallet. Super easy to use and the bus company was reliable. Highly recommend.

I booked my bus ticket from saskatoon to surrey along with insurance for cancellation on October 7, 2025 and I cancelled my ticket on October 8, 2025. As it was stated that we can get full refund either back on my card or bus credits, as per my wish Unfortunately, my plan got cancelled and I had to cancel the ticket. I cancelled it 24 hrs earlier, but when it came to refund, they directly gave me bus credits instead of asking me. It would have been great if money has came back to my card as it can be used more purposely, instead of bus credits. I have attached the refund policy that i saw and purchased the insurance.

I booked a ticket from Montreal to NYC. It was incredibly simple and painless. Unfortunately I had to cancel the trip and they were able to refund me the entire thing. 10/10 would recommend.

Disappointing and frustrating experience — avoid if possible I cancelled my booking on Busbud within one minute of purchase, expecting a full refund as clearly stated in their policy. Instead, 25% of the amount was withheld without any valid explanation. To make matters worse, there’s no way to speak to a real person. No phone number, no email — just a chatbot and a contact form that leads to automated replies. I tried multiple times to resolve the issue, but received no meaningful support. This kind of practice feels misleading and unfair, especially when no service was provided and the cancellation was immediate. I’ve had to escalate the matter to the Office de la protection du consommateur to seek proper resolution. I do not recommend this platform. If anything goes wrong, you’re left completely on your own.

NEVER use Busbud. There’s no point!
They DO NOT provide “e-tickets”, it is a voucher only that you have to swap at a ticket office, but you never know if the ticket office is open! Mine wasn’t. 
Budbud say they are not at fault and 2 weeks later I can’t get a refund. Booking with these guys gives you no assurance of travel.

My experience was absolutely amazing. I was really happy with the prices, the drive out there was so relaxing. I can't wait to do it again to visit my cousin in Kelowna!

This review isn’t out of frustration — it’s out of principle. I booked a trip for August 5th and made a responsible decision to cancel on July 21st, well in advance. I didn’t miss the trip. I didn’t cancel last minute. I followed the process — went through the platform, attempted to cancel, and was blocked by the system. It told me to contact support. So I did. I reached out to both Busbud and Maple Bus directly. I waited patiently. Nothing. Over 10 hours passed with no proper response. I followed up again. What I got in return was vague back-and-forth and an offer of store credit, which I never asked for, never accepted, and don’t intend to use. Out of curiosity, I went back and checked the refund policy. And just as I suspected — it was buried in fine print so small and hidden, the average customer would never notice it until it was too late. That’s not being transparent. That’s just setting people up to fail. The fact that I did everything right, contacted them ahead of time, and still got met with silence shows exactly how they operate. They delay, stall, and wait you out — hoping you’ll give up. I’ve already filed a formal complaint with the Better Business Bureau, and now I’m leaving this review to warn others. I’m documenting everything — timestamps, screenshots, responses. And I’ll continue sharing this across platforms like Reddit, Trustpilot, and social media if this isn’t made right. This isn’t just about $198. It’s about respect, communication, and customer service. If your company can’t take accountability when a customer cancels correctly and still gets ignored, then people need to know that. Fix this. Update: Received two refunds totaling $185.40 out of the $198. Appreciate the partial resolution. Still short $12.60, but I’m good with it now