Busbud

Booked my bus to Whistler, BC through Busbud and had a great experience. The ticket arrived right away by email, included clear directions, and I could even add it to my iPhone Wallet. Super easy to use and the bus company was reliable. Highly recommend.

I booked a bus ticket from Kamloops to Vancouver through Busbud, paying extra for ticket insurance that offered a full refund in case of cancellation for any reason. The bus was originally scheduled to depart at 6:20 AM, but due to a delay of over 2 hours, I was forced to find an alternative mode of transport as I had to catch a flight for an emergency. At around 7:45 AM, I received a call from the bus company. I informed them that I had changed my plans because of the delay and requested a cancellation and refund. After checking my booking, they confirmed that since I had purchased the refund insurance, I could email Busbud to initiate the refund. I promptly contacted Busbud via both chat and email to request the cancellation and refund. However, I was disappointed to receive a response from Busbud stating that the bus provider was not offering a refund. Their reason for denying the refund is that I was supposed to send the cancellation email at least 15 minutes before the bus's departure. I actually did so 45 minutes before the delayed departure time. Now they’re claiming it had to be 15 minutes before the "original" departure time, which is completely illogical and reflects very poor service. This experience has been extremely disappointing, especially since I paid extra for insurance to avoid situations like this. I will not be booking through Busbud again and will be cautioning others about my experience...

This review isn’t out of frustration — it’s out of principle. I booked a trip for August 5th and made a responsible decision to cancel on July 21st, well in advance. I didn’t miss the trip. I didn’t cancel last minute. I followed the process — went through the platform, attempted to cancel, and was blocked by the system. It told me to contact support. So I did. I reached out to both Busbud and Maple Bus directly. I waited patiently. Nothing. Over 10 hours passed with no proper response. I followed up again. What I got in return was vague back-and-forth and an offer of store credit, which I never asked for, never accepted, and don’t intend to use. Out of curiosity, I went back and checked the refund policy. And just as I suspected — it was buried in fine print so small and hidden, the average customer would never notice it until it was too late. That’s not being transparent. That’s just setting people up to fail. The fact that I did everything right, contacted them ahead of time, and still got met with silence shows exactly how they operate. They delay, stall, and wait you out — hoping you’ll give up. I’ve already filed a formal complaint with the Better Business Bureau, and now I’m leaving this review to warn others. I’m documenting everything — timestamps, screenshots, responses. And I’ll continue sharing this across platforms like Reddit, Trustpilot, and social media if this isn’t made right. This isn’t just about $198. It’s about respect, communication, and customer service. If your company can’t take accountability when a customer cancels correctly and still gets ignored, then people need to know that. Fix this. Update: Received two refunds totaling $185.40 out of the $198. Appreciate the partial resolution. Still short $12.60, but I’m good with it now

Booked an advance return trip with full refund option. The trip got canceled due to the work related issue. When asked for the refund, the nightmare got started, denied based on reason i provided. The worst part is there is no human interaction to talk or explain. Never going to use this service again.

Disappointing and frustrating experience — avoid if possible I cancelled my booking on Busbud within one minute of purchase, expecting a full refund as clearly stated in their policy. Instead, 25% of the amount was withheld without any valid explanation. To make matters worse, there’s no way to speak to a real person. No phone number, no email — just a chatbot and a contact form that leads to automated replies. I tried multiple times to resolve the issue, but received no meaningful support. This kind of practice feels misleading and unfair, especially when no service was provided and the cancellation was immediate. I’ve had to escalate the matter to the Office de la protection du consommateur to seek proper resolution. I do not recommend this platform. If anything goes wrong, you’re left completely on your own.

NEVER use Busbud. There’s no point!
They DO NOT provide “e-tickets”, it is a voucher only that you have to swap at a ticket office, but you never know if the ticket office is open! Mine wasn’t. 
Budbud say they are not at fault and 2 weeks later I can’t get a refund. Booking with these guys gives you no assurance of travel.

I have had my booking cancelled with a 30% cancellation fee applied where I have now lost money when the website crashed and I have been trying to cancel for over the 48 hour period as stated in the booking cancellation terms and conditions. Not only did Henry the customer service agent cancel without checking if I was satisfied with the amount that would be refunded (I lost over £35), but it took over 6 hours for a response and the issues of the website crashing days ago where I have been trying relentlessly to cancel, having photographic proof of this which they weren’t even interested in seeing, I even went directly to the bus company which busbud said I had to do, Who said I need to speak with the platform as it is not their issue. I feel even more distressed than before the lack of compassion and acknowledgment of this during their “24/7”customer service and overall experience has been terrible! AVOID AT ALL COSTS

The shuttles that are listed on your website from Calgary to Banff and vice versa are most of the time cancelled or late due lack of passengers, this cancellations happen most of the time with very short notice or not notice at all! Even after they cancelled the trips they are still available on the website so customer can still buy them without any noticed at all, making it so frustrating because they don’t update on real time. This service sucks, refund $ takes a long time or never gets back. Government should fine all of you for this scam and lack of professionalism, this is a completely abuse, none of you care about your customers time and schedules.