James M.
Yelp
I recently visited Busch Gardens Williamsburg on 4/27/25. This park has quite a lot to offer. I'm going to split this trip report into several categories including theming, food, flat rides, coasters, customer service and overall experience.
Theming- This park does many things right and I believe theming is probably what it does best. Each section of the park was clearly planned out and well executed. The amount of detail put into each "country" of the park was quite impressive and really immersed me into each land. One of the subtle aspects of good theming, IMO, is the audio. Each section of the park plays instrumental music indigenous to each country; German music in the German section, Italian music in the Italian section etc. The music sets the tone as you enter each land. Each ride also had themed recordings playing as you entered and exited the station on roller coasters which was fun. Something I also love about this park, which actually reminded me of Disney, are all the nooks and crannies. If you can see it with your eyes, you can go to it with your feet. Likewise I felt like I was getting VIP access to certain areas of the park due to how secluded some locations were. The theming was very consistent throughout each land and continued through to each ride and coaster. This park is also just beautiful. There were so many areas of the park that looked like it could make for a great painting, from the lush gardens, to the park buildings to the shady trees. This park really does feel like you're walking through Europe and there just happens to be roller coasters along the way.
Food- During my visit, the park was offering their food and drink festival. I loved this. I was able to sample small portions of food from different parts of the world at a reasonable price. Something that separates BG's food festival from others that I have attended at parks is once again the attention to detail. This food is unique. It is themed and in 95% of the places, the food was prepared right in front of you on grills or skillets. The smells are just wonderful especially coming from t he meats at the Brazil stand. The regular park food I felt could have been a bit better for the price but it was still a step above other parks.
Flat Rides- This park could use more of them. But the ones they do have are great and are themed well. Another thing I'll say this park does very well are the transport rides. There's cable cars, a very nice train ride with multiple stations and a ferry boat ride. I love to see this as the transport rides are relaxing and actually help to make traveling more convenient.
Coasters- This park has a solid line up. There really are not any gaps especially with the addition of the new BBW. There is a clear progression in intensity from rides like pantheon and Alpengeist to more mild rides like Invadr and Grover. There are many "family thrill coasters" at the park as well, like Darkoaster, Verbolten and BBW. Alpengeist is my favorite roller coaster at the park. It's got it all. The positive G's are un-real, the theming is impeccable (and fits the type of ride perfectly), that cobra roll is so forceful and whippy its insane, that first drop lasts forever (in a good way) and it is glass smooth without a rattle even after around 30 years of service! My next choice would be Pantheon followed by apollo, Griffon and Loch Ness. I was disappointed Verbolten was not operating, but I understand the ride needs maintenance. There were also a couple 1 train ops during my visit which made for slower than normal line times.
Customer service- Good, but not great. Honestly I was expecting more in this area. There were a fair amount of foreign workers at the park (not part of the theming or the park's fault) but that did make for a bit of a communication barrier. Also, I was asking questions about where to find rides and food and some workers did not give a straight answer. For instance I really wanted to try the "Loch Ness Lager" and it took asking 4 different people at beer stands where I could find it before I found what I was looking for. Otherwise the ride attendants were nice, efficient and easy to understand, and there were attendants at stalls who were friendly and helpful.
Overall Experience- Overall I had a great time at this park. This park's coaster line up is great, theming and food are great, and live entertainment was also good, they even had animal exhibits. What I will say this park could use some improvement in is the flat ride collection, park merch, and customer service. There wasn't a "standout moment" that I had with a park employee that had me saying "wow, thank you for your help" and there were many opportunities for that. The park has the structure and foundation to be really elite, but they just need to work on their execution a bit. All and all a very good experience. I would give Busch Garden a 7/10. Looking forward to coming back.