Kathleen D.
Yelp
I gave this place another chance, and I wish I had not wasted the money. Honestly, even if someone else wants to visit, I don't foresee myself handing over cash again in the future.
Yesterday I was meeting a friend there for their 'harvest festival.' I feel like to call something a festival, it needs to be kind of festive beyond placing a pumpkin out front. Perhaps I missed the festival part...? But it was not attached to their tasting room around 2 p.m.
I arrived first so I walked up to the counter to order. There was no line at the time, so I told the bartender that I'd need a "quick minute" to look at their menu since it was only my second visit. I did a skim of their list, decided on what I wanted, turned back around, and started talking. I was almost immediately cut off by someone who looked like a brewer or manager or whatever who came out of the back telling the bartender that some couple wanted two crowlers. I was standing at the counter and couldn't have felt more invisible in that moment.
Once they were settled up and left, I moved back to the counter and probably had a look of "what just happened...?" on my face, so the bartender apologized and said they were previously being helped. Right, okay. But I was literally talking and they had not been at the counter. That's really not cool, and I would've left right then if I wasn't meeting someone.
But then I ordered my $12 flight and was ID'd. As she was pouring the beers, a bearded guy walked up and I assumed he was just going to ring me up since I had a credit card in my hand. But nope. He wanted to ID me too. I told him that the girl had just done so, but he didn't care and wanted to see it again! That's just a pain for the customer. I realize I look young, but all he had to do was ask the girl "did you see her ID already?" but that was apparently too hard for him.
As I was sitting a table waiting for my friend, I overheard the bartenders offer samples before purchasing to another group. I really wish when I said it was my second visit that they had made that offer to me because I got stuck with three expensive pours of beers I simply did not enjoy.
Then, I tried to scooch in to let someone by and the unstable table shook and cider flew out of the glasses. I used a few tissues to wipe up what I could, but none of the staff helped or I guess noticed.
The point here is that I a) felt invisible, b) felt out of place, and c) wasted money on ciders I hardly even touched. Once my friend arrived, she tried my ciders, agreed that she didn't enjoy them, and we left.
Their pumpkin spice latte cider release for next week sounded intriguing, but I'm obviously no longer interested. I'm glad other people on here like this place, but the vibe, service, and ciders are not for me -- hence the review downgrade.