Chantal Karam
Google
The service is so bad. The food is tasty, but the portions are small for the price. It's not worth coming back. (P.S. didn't try the pizza, which is only available on the second floor)
*After the F&B Guest Relations Manager responded to my review, I’m updating my post so I can respond to her directly. However, my original review still stands.
I’d like to thank Ms. Makki for taking the time to respond to my review.
Since several of us had expressed concerns after our initial visit (we were 5pp), one of our group members was contacted by her and was offered a complimentary Sunday buffet experience, including food and two drinks. Three of us attended. We were seated at the far end of the venue and were told the buffet would be set up nearby, but this didn’t happen. Instead, the buffet was placed on a more distant table. A waiter eventually passed by, and we requested three drinks—one for each of us. The first drinks were not good (gin basil) but the next ones were much better, i guess a different bartender prepared them. We also asked if we could move to a closer table, and he agreed, so we relocated to a more central spot.
We stayed from around 9 p.m. until 11 p.m. because the music was really nice, yet not once during that time did any staff member, Ms. Makki, or a manager check in on us to see if we needed anything or if everything was satisfactory. Considering we were invited back to give the place a second chance after a disappointing first visit, we expected a better experience. Unfortunately, the service was even more underwhelming this time.
The buffet itself wasn’t bad, and we did get to try the pizza this time—it was cold but not terrible.
(P.S. The toilet was sadly dirty.)
I’m not writing this to get more free invites; my only aim is to share an honest review in the hope that the service might improve for future guests.
Hoping your team can turn things around.