Allen W
Google
I wanted to place an order for a Muir cap. The price is fine at 299€, but the shipping cost via DHL is 178€! I have sent several emails to them asking for a better shipping rate if possible (I don't need it overnight), but all my emails have gone totally ignored. Even if they would just reply that that is the only shipping rate possible, it would be fine; but they can't be bothered to answer a simple question. I regret having to post something like this about a well-known company, but not answering a simple email question is inexcusable and unprofessional.
Edit: I finally heard back from them, and they said basically it is too bad for me that their shipping price is so high, and that if I can find a better rate, go ahead and send them the shipping label and all the customs paperwork! Or I can find someone to pick it up for me.
The fact is that they are unwilling to provide reasonable shipping rates. I looked into DHL and from their house to mine, the shipping rate is €36.95! Not €178. Yes, if you overnight the package, it is expensive. But I don't need it overnight!
Gouging on shipping at its worst! And they are unwilling to help.